Buchanan Automotive Inc.

i stoped in to look at a used camaro,right away a salesperson came out.we talked,told him i was just looking. we went inside to run some numbers.he insisted i take it home over the weekend to see if salesperson came out.we talked,told him i was just looking. we went inside to run some numbers.he insisted i take it home over the weekend to see if i liked it. i told him "no", i didnt want to do that.so they droped the price,i still couldnt afford what they were offering and was going to leave. again ,another price drop but again still not enough.I said i was leaving,and again, another price drop.finally he got me in my price i needed.Did the paperwork and left.there were a few stone chips on it so he agreed to buy me the touch up paint.(which was nice). i took it home and found the bottom of the airbox lid was broke,so i ask him if they could get me a new one. i was told it was on them and they were ordering that for me. since then i got the run around from service, parts,salesman.nobody wanted to deal with me.and still i havent had them replace it.on one of my many trips in for the paint, i had to resign all the paperwork because it wasnt done right the first time. i went back in for the paint a third time and my wife showed up and said they called her to come back in and resign paperwork for the 3rd time.when i was buying the car i asked a few times if the car had been in any accidents,he said "no" and the auto paper said no(no carfax here). after a few days of having it home and really looking at it, i found that the driverside rear quaterpanel and pillar has been repainted..one more thing,when i traded my car in i told him that my car had been in an accident.(i hit a raccoon,and it drifted back and hit a small tree)i had a new front bumper and trunklid painted and put on.i told him that up front. once my car was put on there website i checked the auto history and guess what...no accidents.!!! the guys were nice and very friendly,but once the paper work was done and your out the door...forget about anything else. i will not deal with them again nor will i reccomend them to anybody. More

Bryan and Kevin were great to work with. They worked with me to get me the deal I wanted and shopped my trade so I could get what I was looking for. After the purchase they have worked with me to get informa me to get me the deal I wanted and shopped my trade so I could get what I was looking for. After the purchase they have worked with me to get information on my new vehicle. I will recomend this dealership to all my friends and family for their future car purchases. More

We went to Buchanan Chevrolet to obtain a new truck. We were met by Jim Ratfliffe, and all the staff members said hello and were super to speak with, not pushy, down to earth and friendly. Jim took us on were met by Jim Ratfliffe, and all the staff members said hello and were super to speak with, not pushy, down to earth and friendly. Jim took us on a demo ride and we sat down to crunch numbers. The initial vehicle we looked at was alittle beyond our budget, but Jim was able to transfer a similar vehicle into the dealership, and within 48 hours, my husband drove off the lot with the best deal he could have hoped for. The financing was great, the rebates and all disclosures were smooth without a hitch, and the guys were fun to work with. With the down to earth attitude of the people at Buchanan and their forthwrightfulness, we will definately be repeat customers and recommend this dealership to anyone who wants to purchase a great vehicle at the right price. More

I was referred to Buchanan Automotive by a good friend. I went with the intention of trading my 2008 GMC pickup for a new vechicle. My sales person was Jim Ratcliffe and he was fantastic. All the people I went with the intention of trading my 2008 GMC pickup for a new vechicle. My sales person was Jim Ratcliffe and he was fantastic. All the people I dealt with were great. I purchased an end of the year 2013 Chevrolet Suburban with everything I was looking for, plus more. The deal I received was what I wanted; after a little haggling, which is normal. I would and will recommend Buchanan Automotive to anyone that is looking for a good deal and great people to work with for whatever vechicle you might be interested in. Thank you for everything! Sterling & Barbara Wilt Charles Town, WV More

The dealership exceeded our expectations. We dealt with both Josh Wise and Jim Ratcliffe. Both gentlemen were professional, friendly, and knowledgeable. They stayed past closing hours to accommodate our both Josh Wise and Jim Ratcliffe. Both gentlemen were professional, friendly, and knowledgeable. They stayed past closing hours to accommodate our schedule. Thanks for the wonderful experience... and we love the new car too! More

I would not recommend this dealership if you have any questions following your purchase. I originally gave high ratings to the salesperson which I have removed as a result of lack of response to unretur questions following your purchase. I originally gave high ratings to the salesperson which I have removed as a result of lack of response to unreturned calls to voicemail messages left following my purchase. 2 voicemail messages requesting a callback by my salesperson and 3 to the manager of the Buchanan Dealership over a month period have not been returned. Had a simple question, left that question in detail on voicemail messages to no avail. The actual purchase experience was great, but don't expect anything from your salesperson or the manager after that! More

Josh greeted people as they entered the facility. Very helpful in directing me to the salesman Jim Ratcliffe whom I had a appointment to see. Jim was a great salesman. He wasn't after a quick sale, he gav helpful in directing me to the salesman Jim Ratcliffe whom I had a appointment to see. Jim was a great salesman. He wasn't after a quick sale, he gave me a great understanding of how to take advantage of rebates being offered and how to get the most vehicle for my money. Thank you Jim for not being just about the sale. Kenneth Davis More

Awesome place to go for any GM car Jim is the best sales consultant around. And the only one I will go to for now on. I will recommend all my friends and family to go Jim :) consultant around. And the only one I will go to for now on. I will recommend all my friends and family to go Jim :) More

Jim was very helpful and proffesional during our visit, he took time and worked hard to explain incentives, finance packages, models and trim availability, he was able to find additional savings outside of he took time and worked hard to explain incentives, finance packages, models and trim availability, he was able to find additional savings outside of normal discount levels. We discussed all of our options in our search for a new vehicle. We concluded unfortunately that a new Escalade EXT was just out of reach of our current budget. However, Jim came up with a few ideas on pre owned certified models to suit our budget, we look forward to further discussions. More

After extensive research and comparisons I was positive the GMC Terrain Denali was my new vehicle. I started at a dealership near my home but just wasn't feeling I was getting the best deal or service. Th the GMC Terrain Denali was my new vehicle. I started at a dealership near my home but just wasn't feeling I was getting the best deal or service. That all changed when I went to Buchanan. Everyone was very personable, knowledgable, and patient to locate the exact vehicle I wanted. Wonderful customer service!!!! I would definitely buy from them again. More