Buerkle Hyundai

In order to appreciate this glowing review of Buerkle Hyundai, it's necessary to start with a scathing review of Walser Hyundai in Coon Rapids. When my husband took our 2022 Tucson to Walser, they to Hyundai, it's necessary to start with a scathing review of Walser Hyundai in Coon Rapids. When my husband took our 2022 Tucson to Walser, they told him that the rear blinker was on the fritz because of water in our rear lamps, which they falsely claimed was “due to collision damage” and therefore “not covered under warranty.” They charged us $127 just to look at our bumper, then gave us an estimate for almost $4,000 to repair a problem that their own technician described as “already a known issue on these guys.” We told them that this vehicle had never been in a collision, but they ignored us and falsely wrote on our invoice that collision damage was the cause of the problem. When I returned later to ask if a tear in the plastic (caused by a tire blowout 2 years ago) was the same thing as damage to the bumper, a representative confirmed that it was not. Nevertheless, she insisted that the technician had found a crack in the bumper when they looked under the car. That was their second falsehood. She offered to put it on the lift again, and when they checked again, behold, they found no damage to the bumper. The service manager admitted that the tear in the plastic could not possibly have affected the water in the center taillight (which is at the bottom of the hatchback), but she told me that a tear in the plastic could have caused the condensation in the taillight, because it had broken a seal, allowing water to enter. Another untruth, as it turned out. I later crawled under the car to personally have a look, and found out that it couldn’t possibly be true. The manager said that she would contact Hyundai to see if they would cover the center light. She said it would take about 24 hours to get an answer. The next morning, she texted my husband to say that they submitted the request to Hyundai the day before, “and they are still deciding if they are going to participate in helping with the cost of rear lamp assembly. Hopefully they will have some kind of decision for me today.” That was their last communication. After getting caught in so many falsehoods, it appears they thought it was just easier to drop all communications. That’s when I made an appointment at Buerkle Hyundai, and (oh my) what a difference was that experience. I explained the problem and the damage to the plastic behind the wheel, and they immediately offered to submit a goodwill request to Hyundai to cover the charge. They said they might receive an answer in 10 minutes, but it might take an hour. What? You mean it doesn't take over 24 hours to get an answer from the Hyundai headquarters? (For those keeping score at home; that was Walser’s fourth falsehood to us.) After Buerkle submitted the request, Hyundai approved the repair in less than an hour. Buerkle had the part in stock, and the whole experience, from driving in, to getting approval for covering the cost, to repairing the problem, took less than 3 hours. Everyone I spoke with at Buerkle was tremendously friendly and helpful, but a special shoutout to Danni. She’s a gem, and Buerkle should give her a raise and a promotion. Walser Hyundai charged us $127, and their only service was to treat us disrespectfully and feed us a pack of untruths. (I’m not sure what the industry standard might be for charging customers for falsehoods, but $127 seems kinda pricey.) Then they handed us a $4,000 estimate to repair a problem that they knew could have been covered by Hyundai, if only they would take the trouble to submit the request. Buerkle Hyundai fixed the entire problem in under 3 hours, and they threw in a free car wash and snacks. The total bill for the visit? $0.00. Buerkle has earned two new customers. I hope this review wins them many more. More

If there were a NEGATIVE star rating for service, that’s what I’d give! My son had a SCHEDULED APPOINTMENT on October 10th for an oil change and to diagnose a check engine light issue on his 2022 Elantra. H what I’d give! My son had a SCHEDULED APPOINTMENT on October 10th for an oil change and to diagnose a check engine light issue on his 2022 Elantra. He took part of his day off work to do this. When he arrived, he was told it would take about an hour to hour and a half to complete. After 90 minutes, he was told that they were still working on it and it would be done “soon”. After another 90 minutes or a total of THREE HOURS, he was told that it was done BUT they have time to start to diagnose the main issue of the warning light! WHAT? They had the car for three hours and all they could accomplish was a routine oil change? Totally UNACCEPTABLE! He was told that he could reschedule for another day to get that done! As the owner of several other Hyundai vehicles, I’ve never experienced this at any other dealer. In addition to this review, I’ll be contacting Hyundai Customer Support to discuss this problem further. More

Purchased a used vehicle , got it home and the check engine light appeared , they brought a rental and took the used vehicle and said it needed a new transmission , they had it for 2 weeks , we got it b engine light appeared , they brought a rental and took the used vehicle and said it needed a new transmission , they had it for 2 weeks , we got it back and it had the same issues. At this point we said we did not want the vehicle and we wanted our money back to which the used car manager Tim Parasian said they could not do as the vehicle had already been “titled” to us . We had not had this vehicle 24 hours total in our possession . Anywho they were trying to get us in another vehicle same price or more than our already purchased vehicle so I assumed our other vehicle was not reparable , after test driving a few other cars with them and being frustrated we didn’t like any of them we asked to see our original vehicle we purchased . When they pulled our vehicle around to us it had been IN AN ACCIDENT ! The whole front driver side panel, wheel and mirror was damaged ! Tim was RUDE as I asked when they were going to tell us this happened or were they just hoping to get us in another vehicle and keep it hidden from us . I still don’t know Buerkles protocol on what they do if they crash a customers car while they have it in their possession and Tim couldn’t or wouldn’t give me an answer . Justin the GM did eventually refund our money . They love to say they’re a “family” business and I will say just not my Family , no thank you I will NEVER use them again . More

Second time buying from Buerkle, Both experiences were great. Especially impressed with our sales rep, Jen Brown. She was knowledgeable, professional and fun to work with. great. Especially impressed with our sales rep, Jen Brown. She was knowledgeable, professional and fun to work with. More

We purchased a Tucson from Jen Brown and we can't say enough about what a wonderful experience we had. She was so knowledgeable and fun. Explained everything and of course now we have to remember. She enough about what a wonderful experience we had. She was so knowledgeable and fun. Explained everything and of course now we have to remember. She gets a 10 from us. We purchased a Honda from you also and always felt your customer service is really good. More

Easy check in for my vehicle, such kind staff, the wait is never too long. I also get back a washed vehicle. The staff is very informative regarding my vehicle. Nice and clean dealership. is never too long. I also get back a washed vehicle. The staff is very informative regarding my vehicle. Nice and clean dealership. More

Great place to buy a vehicle. Talk to Bob Hoppe to get first rate sales information and extra friendly assistance. If Buerkle doesn't have exactly what you are looking for in inv Talk to Bob Hoppe to get first rate sales information and extra friendly assistance. If Buerkle doesn't have exactly what you are looking for in inventory, Bob will find it for you. More

Great service - every time! Thanks to a great service team. In and out quickly and car is clean. Thanks to a great service team. In and out quickly and car is clean. More

We had a good experience at buerkle-hyundai, they were fare and it was a quick business deal fare and it was a quick business deal More

The car needed to be detailed before the final sale. Johnny Vang did a good job to get me everything I needed in order to purchase the vehicle and was very available to me whenever I needed assistance. Johnny Vang did a good job to get me everything I needed in order to purchase the vehicle and was very available to me whenever I needed assistance. I however did not appreciate the time constraint given to me from the manager. I was told to purchase the vehicle within the day in order for the dealership to honor a lower price on a website that THEY listed. I highly doubt this was a "typo" when listing a vehicle which is basically what I was told. Using the tactic to pressure me into the sale is not what I was hoping for, I'm just glad I really liked the car. More