Buerkle Hyundai

New 2019 Santa Fe Ultimate purchase Mike Becker was very welcoming and a down to earth guy. Very thorough and patient. I really liked how he took the time to show us all the new technolo Mike Becker was very welcoming and a down to earth guy. Very thorough and patient. I really liked how he took the time to show us all the new technology, how to use & set it up. It would have taken me months to figure it all out. I love my new Santa Fe. Thank you More

Excellence! A dealership that puts the customer first is a valuable friend. Thank you Buerkley Hyundai. Thank you for informing me when I need to have my car se A dealership that puts the customer first is a valuable friend. Thank you Buerkley Hyundai. Thank you for informing me when I need to have my car serviced too. You do a great job. Oh, our next car? It will be a Hyundai! More

Worth the trip! We purchased a vehicle from Kyle Heiser at Buerkle even though we live 300 miles away and over 2 dozen Hyundai dealers are closer. It was worth the We purchased a vehicle from Kyle Heiser at Buerkle even though we live 300 miles away and over 2 dozen Hyundai dealers are closer. It was worth the trip in every way. The buying experience was 100% free of frustration or games. Absolutely everything went as promised. The Buerkle staff were awesome. 100% recommend! More

Horrible to Customers STAY FAR AWAY. LONG review, but I promise you won’t want to come here after reading this! This place does NOT care one bit about their customers. STAY FAR AWAY. LONG review, but I promise you won’t want to come here after reading this! This place does NOT care one bit about their customers. Stopped in to take a look at a potential new vehicle, the sales guy Garrett who we met up with was all over the place, kept leaving us and was extremely unhelpful. It’s a good thing the vehicle was exactly what I was looking for and wanted and I ended up buying it. We noticed the car mats were to a different Tucson, and mentioned that to Garrett, he blew it off and did nothing about it. He never gave us a copy of the CarFax report or Certified Vehicle report either that we asked for 5x. Oh and when they went to bring it back to detailing before we left the dealership to bring the new vehicle home, I was returned with a dirty vehicle still. We came back a couple days later to speak to the Used Car Sales Manager, Joel which he did get us the paperwork we had been asking for and was able to have the correct mats in. We also agreed upon purchase that they would fix the paint chips on the bumper and fender, fix a crack in the middle console and replace where vinyl was coming off around windows. When we had an initial date set, Joel didn’t call me BUT texted me saying that day wouldn’t work anymore (the very night before) and could do it the following week. I told him that week wouldn’t work and it would have to be the week after, NEVER heard from him again to confirm. After about a week of trying to confirm when to bring my vehicle in for service, I called the dealership to speak with Joel, who said he’s not at his desk and I explained to her that I haven’t heard from him in a week, and my frustration of not being able to get a hold of anybody there, and that my temporary plate expires in 2 days and would need a new one sent. Joel called me back 10 minutes later YELLING at me over the phone accusing me of cussing out their receptionist, said my Tucson getting work done is NOT important to him and he had better things to worry about than my car getting fixed, and that I’m a TERRIBLE customer. Oh also said, that I can bring my vehicle in this day, and when we come to pick it up they are done with us. Yes, this is coming from a Manager. Last but not least, finally got a hold of the General Manager Jason and spoke with him about all the issues we’ve had and encountered, all he said was “sorry”. Made sure my repairs would get done. We picked up the vehicle and they fixed what they said (as crappy as possible), we were told it would be detailed. Not a single thing was detailed on the inside. Still sent home with a dirty vehicle as it was when I bought it. I have NEVER felt more used in my life. They got a sale and didn’t want to help a customer after. This place is a scam. More

Horrible experience My mother and I stopped in to look at a couple SUV’s. She is looking to buy either a rogue- sante fe or Jeep Compass. We were out in the parking lot f My mother and I stopped in to look at a couple SUV’s. She is looking to buy either a rogue- sante fe or Jeep Compass. We were out in the parking lot for a good 40 mins looking at the cars and not one sales rep walked up to us . We found two cars that she liked and went inside to see if we could find a sales rep which is when we were set up with Steve . We told him we found two cars that my mom was interested in at least 5 times but he insisted on sitting at his desk while he looked at his computer for 30 mins. We finally went to test drive the sante fe and when we got back my mom wanted to test drive the Tucson ( neither of us have ever drove a Hyundai) but Steve insisted that we were just wasting his time since we did not like the color of the vehicle and would not let us test drive it . I tried to explain that yes we will not buy that exact vehicle but being a Hyundai dealership they certainly would get different ones in that we would be interested in. We decided we would take business else where after how he treated us! More

Excellent Service I bought my Sonata new in 2006. I have had regular maintenance, warranty work and repairs over the years. I have found all work performed satisfactory I bought my Sonata new in 2006. I have had regular maintenance, warranty work and repairs over the years. I have found all work performed satisfactory and performed on time. Staff is courteous and knowledgeable. I have never felt pressured for any service that might be questionable. More

Outstanding Service, always! I have been having our vehicles serviced at Buerkle Hyundai for the last 12 or 13 years and have never had a complaint about the service I have receiv I have been having our vehicles serviced at Buerkle Hyundai for the last 12 or 13 years and have never had a complaint about the service I have received. I have always felt welcome and that my concerns/problems are important. I have had excellent experiences working with Brian and Ben in particular. More

Excellent Customer Service I had an issue with my fuel gauge that started when my Hyundai was under warranty. It was difficult to detect then, and when I brought my car in well I had an issue with my fuel gauge that started when my Hyundai was under warranty. It was difficult to detect then, and when I brought my car in well after the warranty expired the service team worked with me and Hyundai corporate to get the matter resolved to my satisfaction. I would highly recommend John Chavez, Brian Coyle and the entire Buerkle team! Excellent customer service! More

Oil Change I had. Appt at 9:00 am last Tuesday, I arrived just after 8:00, (I was close by) planned on waiting. I was pleasantly surprised when they finished ju I had. Appt at 9:00 am last Tuesday, I arrived just after 8:00, (I was close by) planned on waiting. I was pleasantly surprised when they finished just after 9:00. Little things like this show me that they care. 👍👍 More

Repair a ball joint and align front end. I do not permit any service facility to work on my automobile with the exception of Buerkle Hyundai. Their service is absolutely superior in every res I do not permit any service facility to work on my automobile with the exception of Buerkle Hyundai. Their service is absolutely superior in every respect from oil changes to major repairs. In addition, their thorough inspections reveal any potential problems that can be immediately cared for before they constitute a major problem. Their service staff are courteous and efficient. More