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Buerkle Hyundai
St. Paul, MN
726 Reviews
When you buy from Buerkle, you get MORE. We're no pressure, we don't play games and we are up front with our customers. You should be able to expect that what you buy is what you get, and when you buy from Buerkle, you can.
We are proud to be a local, family-owned business for over 60 years.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 726 reviews
November 10, 2011
Brian was referred to me by a friend and I am very grateful. He was wonderful in assisting us in finding the right vehicle for our needs. I would highly recommend him to any friends and/or acquaintanc grateful. He was wonderful in assisting us in finding the right vehicle for our needs. I would highly recommend him to any friends and/or acquaintances. Thanks Brian! More
by Tuscon07
Employees Worked With
Brian Armstrong, Brian Armstrong
Helpful November 10, 2011
Reasons for my rating: No "high pressure" Reasons for my rating: No "high pressure" sales tactics Honestly presented the features of the Elantra Was always available to answer questio Reasons for my rating: No "high pressure" sales tactics Honestly presented the features of the Elantra Was always available to answer questions Found a car for us to purchase that had the safety features we wanted Once we decided to purchase a car it was available within a day Called us after the purchase to make sure we were satisfied with the car More
by mpetkovich
Employees Worked With
Brian Armstrong, Brian Armstrong
November 09, 2011
we have purchased our last several used cars from Buerkle. We were treated well each time, and feel that we were given fair prices for good quality cars. We will go there again! Buerkle. We were treated well each time, and feel that we were given fair prices for good quality cars. We will go there again! More
by Pailive
Employees Worked With
jeff adderman, Jeff Aderman
November 09, 2011
I have bought 2 cars from Duane He was excellent. He was very knowledgeable and helped me to get a car that worked best for me. I have no problems with either of my cars. After buying my cars he checked in very knowledgeable and helped me to get a car that worked best for me. I have no problems with either of my cars. After buying my cars he checked in with me to make sure the car was fitting my needs. I have recommended him to my friends and family. I was very pleased with my experiences and will return for future purchases. More
by bhans1436
Employees Worked With
Duane Lundgren, Duane Lundgren
November 08, 2011
Visited Buerkle Hyundai with the intent on purchasing our second Hyundai from this dealership. The first purchase (Tucson) went OK but still had many issues (see below). Decided on the Elantra and tradin second Hyundai from this dealership. The first purchase (Tucson) went OK but still had many issues (see below). Decided on the Elantra and trading in our current vehicle. Mike Holm said he would call us on Monday (2-days later)and give us status on an Elantra and a price on our trade.....didn't hear anything so I called him late Monday. He had no information but promised to call me right away the following morning with information on both. Well here we are 2 weeks later........yes 2 weeks later and I have yet to hear anything from Mike Holm. Even after speaking to the sales manager (Randy Heiser,I believe) I have yet to hear from anything from him....not even an apology for leaving us hanging. This seems to be the normal game playing that happens with this dealer, as many times even during our first purchase we were promised information and it would take many days to hear anything back.....I almost always ended up having to call to get information. This is not isolated to Mike Holm but seems to be a management issue as we've experienced this lack of customer concern in many areas of Buerkle Hyundai. Here are just a very few of our experiences over the last 8 months: •Several times we were left hanging with promises to call us on status of the Tucson when purchasing. I always had to call to find out what was going on. •I never did hear anything back from Mike Holm on the pricing of an accessory, the rearview mirror (with temp readout)for our Tucson. Several continued promises, but as is normal these promises of getting back to me with pricing information never happened, so I ended up just giving up on it. •I called Brian Coyle in service about a 3M dealer installed option that we had problems with. I left 2 voice mails over the course of 2 weeks with absolutely no response from Brian. • I then emailed Mike Holm to assist with this issue - Took another 2 weeks to respond and take any action on this issue. This is only after I had to email Mike again to remind him about it. Total of 4 weeks and many requests just for a simple warranty request. •The service department took over 1 month to respond about a request on expanding service hours. This was after several requests from me for a response. Their service and parts dept. hours are not in the customers best interest as they are only open during a customers normal daytime working hours. •I asked about Buerkle's online service scheduling as it has a technical glitch issue with availability that needs to be fixed. I went to 3 different people, each time all I got was excuses and no resolution. Telling me to talk to someone else each time. Nobody took ownership of the problem and blew me off. I gave up on it. •I picked up my Tucson from the service department with strong gasoline smell throughout the interior of vehicle. I complained but all I got was a shrug of the shoulders from the service tech. Took 3 days for this smell to go away. No follow-up call to check into issue from Buerkle. •Now it's been over 2 weeks with not so much as an email or phone call when I was promised status the very next morning on trade-in and vehicle status. What's up Mike Holm???? If you don't want our trade or don't want to sell us a car be honest and tell us what the issue is, don't play games and blow us off. At the time of this writing I have yet to hear anything from anyone at Buerkle Hyundai. I could write more but at this point I think you get the point. Is this the way Buerkle treats their customers? Seems like it’s a big problem with Buerkle that is widespread and needs management to make some big changes. We’re done playing games with Buerkle Hyundai and will go to a dealership that cares. I won't set foot in this dealership again and will make sure I let others know how we were treated. We did purchase our Elantra Limited and got an excellent trade-in offer at a different Hyundai dealer. All within 1 hour.....No games like Buerkle is playing. Do yourself a favor and stay clear of Buerkle Hyundai dealership....You'll save yourself some big time frustration. There are other much better ran dealerships in the Twin Cities area that honestly care about the customer. Update after "Buerkle Hyundai wrote on 11/10/2011 12:59:25 PM" You have my phone number, email, and home address but here it is over 3 weeks later and I have yet to get a personal response from Mike Holm or anyone @ Buerkle. I think my wife and I deserve an apology and explanation as to why Mike Holm snubbed us and never got back when trying to purchase a new vehicle. But, I'm probably expecting to much aren't I? More
by buerklenomore
Employees Worked With
Mike Holm, Randy Heiser, Brian Coyle, Various service personal
November 08, 2011
I just purchased my second Hyundia, and I can’t say enough about the great service at Buerkle. The dealership is always clean and well maintained. Jeff Aderman was my sales rep, and he was fantastic. enough about the great service at Buerkle. The dealership is always clean and well maintained. Jeff Aderman was my sales rep, and he was fantastic. Jeff is always friendly and professional. In addition, he very knowledgeable about all the different models available, and he will always go the extra mile to make sure the customer has all of their questions and/or concerns answered. I always recommend Jeff/Buerkle to my family and friends, and everyone I’ve sent has had nothing but positive comments to share. Thank you for the positive sales experience! Keep up the great work … I will definitely be a long term customer! More
by irish50
Employees Worked With
Jeff Aderman, Jeff Aderman
November 08, 2011
We have bought four vehicles from Duane Lundgren and his sales team in the past four years. He is friendly, experienced and made our purchasing process drama free. We have recommended Duane to everyone we sales team in the past four years. He is friendly, experienced and made our purchasing process drama free. We have recommended Duane to everyone we know. More
by briannatf
Employees Worked With
Duane Lundgren, Duane Lundgren
November 08, 2011
We purchased our new Hyundai about 4 months ago. Jeff Aderman was our sales person and I also had the occasion to talk with both Duane and Randy during our purchase process. Good people at Buerkle in al Aderman was our sales person and I also had the occasion to talk with both Duane and Randy during our purchase process. Good people at Buerkle in all areas. Jeff always has a smile and a Hello for everyone, he is one of the very best in his field. I would recommend Buerkle Hyundai for anyone looking to purchase either a new or used Hyundai. More
by redrace70
Employees Worked With
Jeff Aderman, Jeff Aderman
November 07, 2011
I was frustrated because my "air pressure light" came on for the 3rd time in about a month. We already put Nitro into the tires as recommended twice. So I came into the service department a light" came on for the 3rd time in about a month. We already put Nitro into the tires as recommended twice. So I came into the service department and Ben asked how he could help. I explained that I was crabby about my light coming on again....it is frustrating. I was frustrated. Ben explained how come the "air pressure light" comes on some times with air pressure changes. If all tires were a little low, it was a good guess it was cold weather air pressure changes. If he found that one tire was really low, then that tire was probably the problem. This time he read the tire pressure with me present to show me, and then recommend they check the tire that was low as the other three were fine. They ended up finding a leak that could be fixed the tire for $31.56. But the impact of Ben taking the time to listen to what I had experienced up to this point, explained what could be the problem and show me how he was going to detect the problem. He was very professional, patient, and effective. I really like my Hyundai Sonata and now I should be comfortable driving it on the highway again. I really recommend Ben Endres as a professional, and effective business associate of Buerkle Hyundia. Thanks, Becky G. More
by beckyanngervais
Employees Worked With
Ben Endres, Ben Endres
November 06, 2011
Very friendly and knowledgable Salesman. Good atmosphere and all of our questions were answered. Also a desire by the salesman to stay connected with us on all our questions and concerns even past the buyi and all of our questions were answered. Also a desire by the salesman to stay connected with us on all our questions and concerns even past the buying experience. More
by gmk123
Employees Worked With
Brian Armstrong, Brian Armstrong
