
Buerkle Hyundai
St. Paul, MN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Visited Buerkle Hyundai with the intent on purchasing our second Hyundai from this dealership. The first purchase (Tucson) went OK but still had many issues (see below). Decided on the Elantra and tradin second Hyundai from this dealership. The first purchase (Tucson) went OK but still had many issues (see below). Decided on the Elantra and trading in our current vehicle. Mike Holm said he would call us on Monday (2-days later)and give us status on an Elantra and a price on our trade.....didn't hear anything so I called him late Monday. He had no information but promised to call me right away the following morning with information on both. Well here we are 2 weeks later........yes 2 weeks later and I have yet to hear anything from Mike Holm. Even after speaking to the sales manager (Randy Heiser,I believe) I have yet to hear from anything from him....not even an apology for leaving us hanging. This seems to be the normal game playing that happens with this dealer, as many times even during our first purchase we were promised information and it would take many days to hear anything back.....I almost always ended up having to call to get information. This is not isolated to Mike Holm but seems to be a management issue as we've experienced this lack of customer concern in many areas of Buerkle Hyundai. Here are just a very few of our experiences over the last 8 months: •Several times we were left hanging with promises to call us on status of the Tucson when purchasing. I always had to call to find out what was going on. •I never did hear anything back from Mike Holm on the pricing of an accessory, the rearview mirror (with temp readout)for our Tucson. Several continued promises, but as is normal these promises of getting back to me with pricing information never happened, so I ended up just giving up on it. •I called Brian Coyle in service about a 3M dealer installed option that we had problems with. I left 2 voice mails over the course of 2 weeks with absolutely no response from Brian. • I then emailed Mike Holm to assist with this issue - Took another 2 weeks to respond and take any action on this issue. This is only after I had to email Mike again to remind him about it. Total of 4 weeks and many requests just for a simple warranty request. •The service department took over 1 month to respond about a request on expanding service hours. This was after several requests from me for a response. Their service and parts dept. hours are not in the customers best interest as they are only open during a customers normal daytime working hours. •I asked about Buerkle's online service scheduling as it has a technical glitch issue with availability that needs to be fixed. I went to 3 different people, each time all I got was excuses and no resolution. Telling me to talk to someone else each time. Nobody took ownership of the problem and blew me off. I gave up on it. •I picked up my Tucson from the service department with strong gasoline smell throughout the interior of vehicle. I complained but all I got was a shrug of the shoulders from the service tech. Took 3 days for this smell to go away. No follow-up call to check into issue from Buerkle. •Now it's been over 2 weeks with not so much as an email or phone call when I was promised status the very next morning on trade-in and vehicle status. What's up Mike Holm???? If you don't want our trade or don't want to sell us a car be honest and tell us what the issue is, don't play games and blow us off. At the time of this writing I have yet to hear anything from anyone at Buerkle Hyundai. I could write more but at this point I think you get the point. Is this the way Buerkle treats their customers? Seems like it’s a big problem with Buerkle that is widespread and needs management to make some big changes. We’re done playing games with Buerkle Hyundai and will go to a dealership that cares. I won't set foot in this dealership again and will make sure I let others know how we were treated. We did purchase our Elantra Limited and got an excellent trade-in offer at a different Hyundai dealer. All within 1 hour.....No games like Buerkle is playing. Do yourself a favor and stay clear of Buerkle Hyundai dealership....You'll save yourself some big time frustration. There are other much better ran dealerships in the Twin Cities area that honestly care about the customer. Update after "Buerkle Hyundai wrote on 11/10/2011 12:59:25 PM" You have my phone number, email, and home address but here it is over 3 weeks later and I have yet to get a personal response from Mike Holm or anyone @ Buerkle. I think my wife and I deserve an apology and explanation as to why Mike Holm snubbed us and never got back when trying to purchase a new vehicle. But, I'm probably expecting to much aren't I? More
I was frustrated because my "air pressure light" came on for the 3rd time in about a month. We already put Nitro into the tires as recommended twice. So I came into the service department a light" came on for the 3rd time in about a month. We already put Nitro into the tires as recommended twice. So I came into the service department and Ben asked how he could help. I explained that I was crabby about my light coming on again....it is frustrating. I was frustrated. Ben explained how come the "air pressure light" comes on some times with air pressure changes. If all tires were a little low, it was a good guess it was cold weather air pressure changes. If he found that one tire was really low, then that tire was probably the problem. This time he read the tire pressure with me present to show me, and then recommend they check the tire that was low as the other three were fine. They ended up finding a leak that could be fixed the tire for $31.56. But the impact of Ben taking the time to listen to what I had experienced up to this point, explained what could be the problem and show me how he was going to detect the problem. He was very professional, patient, and effective. I really like my Hyundai Sonata and now I should be comfortable driving it on the highway again. I really recommend Ben Endres as a professional, and effective business associate of Buerkle Hyundia. Thanks, Becky G. More
Very friendly and knowledgable Salesman. Good atmosphere and all of our questions were answered. Also a desire by the salesman to stay connected with us on all our questions and concerns even past the buyi and all of our questions were answered. Also a desire by the salesman to stay connected with us on all our questions and concerns even past the buying experience. More
Barb was the first person to greet us when we walked in the door every time we were there while other sales persons walked right past us. She was friendly and patient while my wife and I looked at several the door every time we were there while other sales persons walked right past us. She was friendly and patient while my wife and I looked at several models. Barb was an excellent resource in explaining the different features and options available. I had been to several other Hyundai dealerships in town and spent some time online but we were still unsure what we wanted. Barb spent a great deal of time helping us sort out which features were most important to us and helped get us what we wanted. Our daughter will be buying a new car this spring and we will bring her to Barb. More
Kristine greeted us immediately upon seeing us walk in and asked how she could help. She was very friendly throughout the entire sale. When she didn't know an answer she would find out for us. She foll and asked how she could help. She was very friendly throughout the entire sale. When she didn't know an answer she would find out for us. She followed through when she said she would do something for us and I look forward to buying from her again. More
Buerkle has always had a reputation for auto sales and service in the northern suburbs of St Paul. While makes and models have changed kindness and courtesy have not both while selling and and service in the northern suburbs of St Paul. While makes and models have changed kindness and courtesy have not both while selling and now back for our first service call after the hassle free sales experience we had in September. My wife's Hyundai Sonata is a joy to drive with super mileage and comfort. Brian is easy to work with and super in responding to a need with a Here let me help you attitude. We are most appreciative of his efforts and now that of the Service department where literally the rubber meets the road. More
I have been to Buerkle Honda many times before and will keep going back. The dealers there are all friendly and helpful. The prices are fair and if there is anything wrong with the car, I know I can call a keep going back. The dealers there are all friendly and helpful. The prices are fair and if there is anything wrong with the car, I know I can call and ask questions and the problem will be resolved. I always recommend this dealership to people looking for a car, because, to put it bluntly, I know they won't get screwed over by the dealership. More
These gentlemen made my buying experience of a New Hyundai Veloster amazing. They went the extra mile to ensure that all my questions were answered prior to purchase. Additionally, they have supporte Hyundai Veloster amazing. They went the extra mile to ensure that all my questions were answered prior to purchase. Additionally, they have supported the transaction after completion - making sure that my purchase was comfortable, practical and the best overall experience I could've made. The vehicle that I purchased is the highlight to my day everytime I drive the vehicle. I have confidence in this sales team and have recommended this dealer to others (family and friends). It was my first import purchase and will not be my last. Thanks to all at Hyundai Buerkle for their support and assistance in expediting this major purchase. More
We had a very pleasant experience with the dealership and Mike was very friendly and helpful. It was great of him to hold the car for us for a week so that we could come by and see it at a time that worked. Mike was very friendly and helpful. It was great of him to hold the car for us for a week so that we could come by and see it at a time that worked. We also got a good deal and appreciate the overall experience. More
My experience with Randy and his staff was great. He answered my questions and I'm very happy with our purchase. The whole experience was relaxed and they made me feel at ease. answered my questions and I'm very happy with our purchase. The whole experience was relaxed and they made me feel at ease. More