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Buick GMC of Mahwah

Mahwah, NJ

4.3
495 Reviews

386 NJ-17

Mahwah, NJ

07430

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495 Reviews of Buick GMC of Mahwah

November 02, 2023

The dealership was very helpful in listening to what I wanted in a car. I took a test drive in the vehicle. I was interested in and was very impressed with the vehicle and the buying process was very easy More

by nickr
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simmons
Nov 02, 2023 -

Buick GMC of Mahwah responded

Nick, we're glad to know you found the car-buying process at Buick GMC of Mahwah easy and impressive. Thanks for your positive feedback!

October 23, 2023

Patrick Helmer did a great job keeping me informed on progress of sale without putting any pressure on me. He kept in constant communication by phone text and e-mail to make sure I was happy with the pur More

by Mike C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Helmer
Oct 23, 2023 -

Buick GMC of Mahwah responded

Mike, it's great to know that Patrick and Jenn provided you with such a positive experience at Buick GMC of Mahwah. We appreciate your recommendation! Enjoy your new vehicle!

July 13, 2023

Overall, Very nice experience with salesman Hugh, and Jennifer in the finance department. Friendly staff and manager, made buying a car less stressful. More

by AnnP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Emmett, Hugh Middleton
Jul 13, 2023 -

Buick GMC of Mahwah responded

Ann, we're stoked to hear you had a great experience with us here at Buick GMC of Mahwah. We hope your new car is treating you well!

July 06, 2023

This dealership is trying to screw me over on my Hummer EV order by adding on to the MSRP, even though when I ordered it two and a half years ago, they said they wouldn't. I guess the new management is in More

by TJunkers
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Mark Crosby, Hugh Middleton, Jason Casale, Steven Reinke, Jeff Baque, Pete Obrien, George Chen
May 29, 2023

PATRICK HELMER WAS AS ACCOMMODATING AND PLEASANT AS CAN BE. HE ALWAYS MADE HIMSELF AVAILABLE EITHER IN PERSON OR ON THE TELEPHONE IF I HAD ANY QUESTIONS OR CONCERNS ABOUT THE PROCESS OF PURCHASING/LEASING More

by CDEED
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
PATRICK HELMER
May 30, 2023 -

Buick GMC of Mahwah responded

We greatly appreciate your kind words! Patrick and our team at Buick GMC of Mahwah are thrilled to know that you had an excellent experience with both our sales and service teams. Drive safely, and we hope to see you again down the road!

May 25, 2023

Ashley and mgmt made the transaction of our off lease and new lease go well to our liking!! More

by Lcascardi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley marrano
May 25, 2023 -

Buick GMC of Mahwah responded

Thanks for the great review of Buick GMC of Mahwah, Ashley. We hope you enjoy the new ride!

May 07, 2023

This was the BEST dealership I have been to in years. The friendly staff were over the top with every aspect of buying a car. Knowledgeable courteous experienced. Every 3 to 4 years I obtain a new vehic More

by Lorraine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer, Cirilo Espinal, Hugh Middleton
May 08, 2023 -

Buick GMC of Mahwah responded

Lorraine, we are thrilled to hear that you had such a great experience working with Hugh and the team here at Buick GMC of Mahwah! Your kind words about our knowledgeable, courteous, and experienced staff mean so much to us. Thank you for choosing us as your dealership and for sharing how our team's customer-focused care made all the difference. Welcome to the family!

April 27, 2023

The whole process was confusing from the minute I tried to order my vehicle. The vehicle was delivered to the dealership and no one contacted me or was even aware of it's arrival if I didn't happen to stop More

by ff988
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ashley Don't remember her last name my original salesman quit during the process
May 08, 2023 -

Buick GMC of Mahwah responded

We are deeply disappointed to hear your experiences with us have not matched our high standards. We strive to make the car buying process as smooth and transparent as possible by allowing customers the opportunity to customize their orders ahead of time with the flexibility of knowing the closing of the deal will be accomplished at a later date. For all its convenience, however, it seems your experience was unfortunately an outlier to this normally successful transaction method. In the hopes of improving our relationship going forward, we would like to extend an invitation for a further discussion on the issues you've encountered while working with our dealership over the years. We in fact do appreciate our returning customers and wish to learn from your outside perspective. Thank you for your second chance. We would like now to do what we can to ensure there will be a third one. Thank you, Customer Care Team (877)-811-9330

May 10, 2023 -

ff988 responded

I spoke to some one at the dealership after my original review. I knew I was wasting my time I stated my experience knowing nothing would change giving the car was already delivered and I signed the contract (my mistake should have walked away) probably won’t return to this dealer. I know they can do better than sticker price but we’re unwilling to discuss it. Second bad experience here there won’t be a third!

April 23, 2023

Awesome shopping experience! Yakima is by far the best sales person I've ever dealt with. She was very patient and so sweet. Scott and Jennifer made sure we left with the car we More

by Wauwen30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yakima, Scott, Jennifer
Apr 24, 2023 -

Buick GMC of Mahwah responded

Thank you for the review! Yakima, Scott, and Jennifer are all fantastic members of our team here at Buick GMC of Mahwah, and we are glad to hear that they delivered such an outstanding purchase experience. We appreciate your support and hope to see you again down the road!

April 17, 2023

They were very easy to work with no pain in this car buying would use them again and will bring them people More

by Aguy2082
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley and scott
Apr 18, 2023 -

Buick GMC of Mahwah responded

Thank you for trusting Buick GMC of Mahwah with your business! We are pleased to hear about your positive experience, and hope to see you in the future!

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