Bulldog Kia

Bulldog Kia responded

Thank you for the excellent review! We appreciate your business and thank you for choosing Bulldog Kia for your 2020 Kia Soul purchase! We are so glad to hear that you had a great experience and didn't feel pressured. Thank you for the recommendation and we look forward to seeing you at your first service appointment. Happy driving!

Bulldog Kia responded

Good Afternoon, I received your review and escalated complaint and want to address your concerns. We apologize for any miscommunication but do want to clarify a few things addressed in your concern. I took a look at your contract and it is laid out on the page in clear terms where the free service is for 24 months or four free oil changes; whichever comes first. The oil changes are complimentary for buying from Bulldog Kia and are at no expense to the customer. We offer this free service as a thank you to our customers for their business. We have to have limits on our contracts and the limit for the free oil changes is two years or four free oil changes; whichever comes first. The average driver does not put 20,000 miles per year on a vehicle so we base this on average driving behaviors. We cannot leave that open to any limit as that could end up being too costly for us to offer this service to our customers for free. For this reason, we go over the contract with our customers at time of purchase and explain that the first two years' oil changes are free or the first four oil changes; whichever comes first. After the explanation is given, our customers sign the form acknowledging that they understand. Your contract was signed and agreed to. Kia offers customers free oil changes for some customers when they fill out the surveys sent and that is another way our customers can get a great deal on service related visits. For the key concern, that is something that must be purchased. Bulldog Kia has never offered a one-year free key replacement service. It is only offered at an additional charge and that was declined on your contract. We offer free dent protection for the first year, but do not offer free key replacement. This was not purchased with your contract and so we are unable to do that for free. We cannot verify what an employee may or may not have offered to the customer if the employee is no longer employed here, however, we can assure you that our team is trained to reference back to the contract at all times as it must be in writing if they are offering something to the customer outside of what is normally offered. We understand your frustration and apologize for any miscommunication. We hope you will give Bulldog Kia another chance to service your vehicle and work with your family. We value our customers and have been ranked number one in customer service for years. That accomplishment does not come easy and our team is highly trained to handle various situations as to be able to offer great service to all of our customers. Please feel free to reach out to me directly and let me know if you would like to set up a time to discuss your situation further or if there is a way that I can assist you. Thank you! - Anastasia, Customer Care Manager 706-608-5589 anastasia@bulldogkia.com

Bulldog Kia responded

Thank you so much Nancy! We appreciate your business and recommendation for Bulldog Kia! Tony is a great team member and we are so glad he was able to assist you in the purchase of your new 2020 Kia Telluride! The Telluride is the hottest vehicle on the market right now and we are so excited that you chose to get yours from us here at Bulldog Kia. Thank you for your purchase and we look forward to seeing you at your first service visit. Have a great day and enjoy the new Telluride!

Bulldog Kia responded

Thank you for the amazing review Bill! We are so glad that Will was able to assist you with the purchase of your new 2020 Kia Telluride! It is an amazing vehicle and we are sure that you will love it just as much, if not more, than the other three Kias you have had in the past. We appreciate your business and thank you for choosing Bulldog Kia for your purchase. Have a great day and let us know if you have any questions or need anything before your first free oil change!

Bulldog Kia responded

Thank you for the excellent review! We are so glad that you had a smooth and quick experience while getting your mom into a great new car! Mike is an excellent team member and one thing we appreciate about him is his willingness to work hard to get the customer exactly what they need and how they need it. We often have customers who are rushed on time and need to work most of the purchase over text, email, etc. and Mike is great about adapting to the needs of the customer in situations like this. Thank you for your business and we look forward to seeing your mom at her first service visit. Feel free to reach out if you need anything in the future and we hope you have a great day!

Bulldog Kia responded

Thank you so much for the amazing review! We appreciate your business and are so thankful that you chose to purchase from Bulldog Kia because of the past experience you have had with our Service Department. We work hard to ensure that all of our customers are appreciated and well taken care of in all of our departments so that you have the comfort in knowing you can come to our Sales, Service or Parts department and get the same high quality of customer service at all times. We hope you are loving the new Kia Soul and look forward to seeing you at your first free oil change! Have a great day and thank you again!

Bulldog Kia responded

Thank you for the review! We appreciate your business and thank you for offering some feedback that we can take to our team to improve our customers' visits. We are always striving to serve our customers better in both efficiency and overall experience so your feedback is great for our team to use to improve. Thank you for choosing Bulldog Kia for your service needs and we look forward to seeing you again at your next visit. Have a great day!

Bulldog Kia responded

Thank you so much! We are so glad you had a wonderful experience with Danielle in our service department and we appreciate you taking the time to leave a review. Dustin and Danielle are great team members who work hard to ensure quality maintenance and that our customers are well informed on the status of their vehicle. Thank you for choosing Bulldog Kia for all your service needs. We look forward to seeing you again at your next appointment. Have a great day!

Bulldog Kia responded

Thank you for the excellent review! We are so glad that your car buying experience at Bulldog Kia wasn't anything like a root canal and you had a wonderful experience! The Kia Soul is a great vehicle and we are sure that you will absolutely love it! William is a great team member and we are glad he was able to assist you in your recent purchase. We look forward to seeing you at your first free oil change and hope you have a great day!

Bulldog Kia responded

Thank you for the excellent and thorough review! We appreciate your business and thank you for taking the time to share about your experience here at Bulldog Kia. We try to ensure that our customers are treated the same way we would our families in respect to their time, budget and comfort. We are so glad that you had a great visit and look forward to seeing you again. Have a great week!