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Burdick Mazda
Syracuse, NY
238 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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238 Reviews of Burdick Mazda
March 07, 2025
My NYS inspection was quick and thorough yesterday. The free cup of coffee at the cafe and free carwash are always offered and appreciated. Thanks Burdick Mazda. The free cup of coffee at the cafe and free carwash are always offered and appreciated. Thanks Burdick Mazda. More
by kedmgd98
Employees Worked With
Britnee
March 07, 2025
To paraphrase an old Clint Eastwood movie, my service experience was "The Good, the Bad and the Ugly". The Good: Excellent communication emails of "vehicle service video" and "Repair orders estimate a experience was "The Good, the Bad and the Ugly". The Good: Excellent communication emails of "vehicle service video" and "Repair orders estimate and work acknowledgement". The Bad: I received no notification when the work was done. The Ugly: Apparently my 7 hours stuck at Burdick Auto Mall could have been reduced to 3 hours! At the end of the day, I was told they texted at the 3 hour mark. Obviously, I received no such text, so I'm guessing they tried to send it to my home number. An honest mistake, no problem, but why was there no follow-up?... an hour later?.. 2 hours later?... 4 hours later? It would be good business practice to review your "action" if it has not produced a "result". Review to see if your text went to the proper number, make a phone call, send an email. Don't let your service customer sit there for 7 hours when you were done in 3 hours. If something unfortunate like that happens, a simple apology would be the proper thing to offer. Sadly, that was not even the case. Please don't reprimand your people. I think they were in shock as much as I was. Instead, add some procedures or best practices to include follow-up. More
by Cindy Stewart
Employees Worked With
no comment
March 05, 2025
This is my sixth Mazda vehicle that I have leased from the Burdick dealership and I would not go anywhere else. The sales department ,especially Ariana who has handled this and my previous lease agreemen the Burdick dealership and I would not go anywhere else. The sales department ,especially Ariana who has handled this and my previous lease agreements was very knowledgeable and helpful with the entire process. The service department is also extremely accommodating, knowledgeable and helpful when it comes to services. More
by Nurse
Employees Worked With
Ariana Hoke
March 01, 2025
Everything went great. From getting the car out of the snow, the test drive and all the paperwork. Preston was very knowledgable and personable. He took care of us extre From getting the car out of the snow, the test drive and all the paperwork. Preston was very knowledgable and personable. He took care of us extremely well. A personal thank you from the sales manager was a nice finishing touch. More
by Eh33
Employees Worked With
Preston Blake
February 28, 2025
The Dealership is attentive to my needs, always follows through with what is needed, and stands by its work. This is important to me, and this is why I have purchased multiple cars from this dealer. through with what is needed, and stands by its work. This is important to me, and this is why I have purchased multiple cars from this dealer. More
by mark.ceretto
Employees Worked With
Meghan Russo
February 28, 2025
I had a pleasant and efficient visit for oil change and software update. All staff were friendly and helpful, especially Rebecca who finalized my visit. software update. All staff were friendly and helpful, especially Rebecca who finalized my visit. More
by debc
Employees Worked With
Rebecca
February 25, 2025
Show room was nice and clean. Appointment was on time and sales associate took all the time I needed and more for me to ask and answer my questions. He was extremely attentive w Appointment was on time and sales associate took all the time I needed and more for me to ask and answer my questions. He was extremely attentive with prompt and courteous responses. I'm still getting to know my new/used Kia ant am enjoying it after only having it one month. More
by tzaborsky
Employees Worked With
Zen Lappointe
February 14, 2025
Great service delivered by friendly staff. We had some issues with tires on a new CX-5 we bought last year and Meagan the Service Manager went to great lengths to resolve the problem satisfact We had some issues with tires on a new CX-5 we bought last year and Meagan the Service Manager went to great lengths to resolve the problem satisfactorily. Routine service is a breeze there as you are offered chits for coffee at a cafe that is in the same building and only a few steps away. Comfortable seating make the wait very easy. As far as we are concerned the service department makes or breaks a dealer for us which is the reason we went here rather than another in the area. More
by bcc63et
Employees Worked With
Brittnee
