Burdick Mazda
Syracuse, NY
Filter Reviews by Keyword
By Type
311 Reviews of Burdick Mazda
I took my 2007 Miata to Burdick Mazda on July 6th, dropping it off for a service appointment at 8:30 a.m. on July 7th. I got a video from the technician at roughly 6:30 p.m. on the 7th explaining wha dropping it off for a service appointment at 8:30 a.m. on July 7th. I got a video from the technician at roughly 6:30 p.m. on the 7th explaining what work needed to be done. I've gotten service videos before and this was easily the best I have received! I've had the car back for several days now and the work appears to have been properly completed. Based on the quality of the service I would have given the dealership a qualified 5 stars, needing more time to assess the service that was done. However, the communications was so poor I can't justify more than 2 stars for the overall rating. Other than the initial contact to confirm the reason for the service, I received one call from Burdick, which was in response to my call and message. If I hadn't contacted them I wouldn't have known that they wanted to keep my car for about a week before the work would be done. The parts were available but the technician was backed up. I asked if I could pick up my Miata and bring it back when they were ready to work on it. I was told I would have to pay for the parts first and lose my place in line. I was offered a loaner vehicle, which I declined as I wanted my fun car repaired and back in my hands, and I could wait as long as it would be done in several days. I'll leave out the rest of the details, but after having an appointment for July 7th, I got my car back on July 23rd. The staff I talked to were all pleasant but the communications was as bad as it can get. More
I had the best experience with Driver's Village Burdick Mazda than any other dealership I've been to. I went in with an idea in mind and left with brand new truck after looking at 5 and testing driving 2. Mazda than any other dealership I've been to. I went in with an idea in mind and left with brand new truck after looking at 5 and testing driving 2. The whole process only took 3 hours. Kyle Oram the Sales Manager worked the best deal and James Clark our Sales Specialist was a dream to work with. Knew exactly what we were looking for and got me in my dream truck! More
I had a great experience with burdick Mazda. I worked with Ken to upgrade my lease. I was able to trade it in early and the process could not have gone smoother. I am very happy with my purchase I worked with Ken to upgrade my lease. I was able to trade it in early and the process could not have gone smoother. I am very happy with my purchase and experience. I would recommend burdick Mazda to anyone looking to purchase a vehicle. More
Great experience working with Hansel at Driver's Village. We were able to find the vehicle we wanted with no pressure. Hansel went out of his way to assist in comparing and showing many different vehicles. We were able to find the vehicle we wanted with no pressure. Hansel went out of his way to assist in comparing and showing many different vehicles. More
Drivers Village has amazing customer service and is always going out of their way to make your visit meet your needs. Jake did an above and beyond job meeting every need and was vey relational, profes always going out of their way to make your visit meet your needs. Jake did an above and beyond job meeting every need and was vey relational, professional and customer friendly. I have always appreciated my experience there as a vehicle buyer as well as vehicle care. I would rate all the Mazda team 5 star. Thank you all for your top notch customer care. Continue the good work! God Bless You and the business! More

