Burien Chevrolet

Two professional employees, Kevin in finance, and Chris in service, assisted me. Others including Sahill in sales and Erin in finance were incompetent and unprofessional. Sahill told me the car was new a in service, assisted me. Others including Sahill in sales and Erin in finance were incompetent and unprofessional. Sahill told me the car was new and then backtracked about the vehicle's "newness" as well as features. More

So I have a 2012 Chevy Silverado. I was told the rear brakes needed new pads, that was fine. Well, when receiving my bill, there was a charge for machining the rotors. One major problem, the rear brakes brakes needed new pads, that was fine. Well, when receiving my bill, there was a charge for machining the rotors. One major problem, the rear brakes on my truck are drum, so obviously no rotors. Prior to this, I brought my truck in because the oil gauge was fluctuating wildly. Plus, the engine light came one, I was told the engine needed to be rebuilt or replaced! Took it to another shop, they fixed the issue (a filter over the oil sensor) at a cost of $200. You have lost my business. More

Go elsewhere. They bait and switched wheels on a used Jeep. Since it was an hour drive, I asked for confirmation on the type of tire before I left. I was told they were all terrain just like the pictur Jeep. Since it was an hour drive, I asked for confirmation on the type of tire before I left. I was told they were all terrain just like the pictures. The pictures showed a proper OEM aluminum wheel but when I got there the Jeep now wore black wheel covers that had been painted while on the vehicle - the underlying aluminum wheels (non-OEM) were essentially destroyed. The originals were probably swapped out to someone's personal vehicle. "Oh, our sales manager probably did that" like it happens all the time" - no offers to remediate the situation. Never deal with these idiots. They will treat you poorly. More

The entire deal was completed via text message. Test drive and finance were all that were required at the dealership. The truck was full of gas and ready for a test drive. drive and finance were all that were required at the dealership. The truck was full of gas and ready for a test drive. More

I took my 2008 chevrolet avalanche in for simple safety inspection since I owned it only 5 months.. Results come back 1800$ in work and says need a new oil cooler lines trans cooler lines and oil pan gaske inspection since I owned it only 5 months.. Results come back 1800$ in work and says need a new oil cooler lines trans cooler lines and oil pan gasket. I said simply I'll have to do it another time to save some money for how high the charge is and I am a compitent mechanic. So I priced my own parts ordered all them all for under 200$ het tje parts go to install on my truck and comes to find out I do not have oil cooler lines existing on my vehicle but it has a return to the pan. Wich they wanted 450$ for parts and labor and I'm convinced would have charged me and never done the work. I am baffled on how they would try and pull a fast one during times we are in. I wouldve paid the 1200$ to have the trans cooler lines and oil pan done but 1800 was out of ky budget. I was able to install all my parts myself in 1 day labor for a novice mechanic truck fixed for 85$ and oil cooler lines sent back for refund. Not to mention safety check should be checking spark plugs and all firing components. I just did my plugs wires and coils and my plugs were soo foul and a couple finger tight i either dont think they checked or tried to hurt my motor thinking I'd come back. But theres no chance. I dont even think they touched my truck with anying but a flashlight for 150$ fee. I Not happy or impressed with them . More

Service center ruined my new CAR!! So I bring my new car into Burien Chevrolet to get a new battery put in. It's difficult because they have to take out the passenger fender to get to it. There is also a to into Burien Chevrolet to get a new battery put in. It's difficult because they have to take out the passenger fender to get to it. There is also a tough bolt to get to inside the door jam. I watched a YouTube video on how to do it and they say to be extremely careful talking that bolt out because you can chip up the door. So I decided to have the dealership do it instead of messing up my car. I supplied the new battery and had them swap it out for $95. What do you do when these guys roll it out like this??? What recourse do you have when they do this to your property? I have pictures of the car before I took it in that show zero damage before I brought it to them. There are numerous bolts missing (including the tough one in the door jam, they just left it out) and dinged up my door really bad. The fender is LITERALLY JUST HANGING THERE!! DON'T GO HERE!! More

The 2019 Chevrolet Cruze Diesel was sold several months ago. Auto.com was advertising wrong information. The salesman stated the vehicle was sold in January. ago. Auto.com was advertising wrong information. The salesman stated the vehicle was sold in January. More

Go to a different dealership Wish I would have read these reviews a few months ago. Terrible service, lack of transparency, prices jacked up just because they can. Do yourself (an Wish I would have read these reviews a few months ago. Terrible service, lack of transparency, prices jacked up just because they can. Do yourself (and your wallet) a big favor and take your car somewhere else. More

Bought a truck and was offered $1500 in accessories as part of the deal. When hammer came to nail, they lied about the accessories that I was getting compared to what they offered me. I had to come out of part of the deal. When hammer came to nail, they lied about the accessories that I was getting compared to what they offered me. I had to come out of pocket $650 after the deal was already done. I then took my truck in to fix the rear camera. They said it was fixed, I took it home and it was not fixed at all. Stay clear of this place. More

Go somewhere else if you can I purchased a Cruze here in 2013. The 2011-2015 Cruze was a decent enough car for the price point. I did not go into the deal with a good understandin I purchased a Cruze here in 2013. The 2011-2015 Cruze was a decent enough car for the price point. I did not go into the deal with a good understanding of car buying and ultimately paid too much. But that was six years ago. Lets talk about the service department. There are a FEW friendly people working there but getting updates from the others is like pulling teeth. Communication between the service desk reps and the actual mechanics doesn't seem great. Pricing is high because it can be. They wanted to charge me $140 for a diagnostic when I had a check engine light on. !? It takes a minute and if they had just done it for me, since I was there for an oil change anyways they probably would have sold me something else (possibly even legitimate). Instead I bought my own diagnostic tool off Amazon for $100 and won't ever go to a mechanic again without already having a good idea of what is wrong. I have experienced much better service, communication and even car washes from other Chevy dealers. Go anywhere else if you can. Don finished up my last visit there when the other guy flaked out after not getting me a repair quote while there was still time to have the work done. When I received a quote my car was already in "wash". More