Burlington Chevrolet - Service Center

Poor service I have always been loyal when it comes to servicing my vehicle with the dealer in which I purchase the vehicle from. I normally can get my vehicle in I have always been loyal when it comes to servicing my vehicle with the dealer in which I purchase the vehicle from. I normally can get my vehicle in for an oil change with no issue but the last 2 times have been a pain. This time I scheduled and appointment to have my oil changed and transmission checked specifically told them which days worked for me and which days did not. They scheduled me for the appropriate day over the phone but when the day came around they stated that I had the wrong day and that they had me down the previous day (one of the days i told them i was not available). I then rescheduled with another service tech. She was very nice and said she could get me in on Saturday. I Dropped my truck off the night before to have the oil changed and have the transmission looked at. However i get a phone call stating that i have the wrong date again and they can not service my vehicle. I am now looking for a new dealer to perform the service on my vehicles. If you can not get something as simple as scheduling down I'm not sure if i want you working on something as important as a transmission. More

Sales vs Service I wrote about my overall experience on LinkedIn. Here is what I had to say: The world around us has been changing rapidly, impacting most industrie I wrote about my overall experience on LinkedIn. Here is what I had to say: The world around us has been changing rapidly, impacting most industries in extraordinary ways. The challenge is businesses do not always see the changes going on or strive to hold on to the status quo as long as possible. Eventually they see the shift, but unfortunately it is usually too late for their business. How do you protect your business? Or even grab hold of these changes and lead the way? I have been thinking about this way more than necessary lately, so I wanted to share the story and open the dialogue regarding the sea of change impacting many service and sales organizations. Many of us have dealt with either a new car or used car dealer over the years, so I expect my story will relate to many of you. The Internet has truly changed the dynamics of the sales experience. In the past consumers did not have in-depth knowledge of costs or the negotiations of other customers. They had to guess. Today we can submit through services like CarsDirect.com or TrueCar.com and have multiple dealers competing to gain our business. I have used these type of websites to assist me in the last three cars I have purchased, including this past week. The challenge is in the past dealers thrived on trying to trick or manipulate customers, but today dealers know we have the power, especially in sales. I have to admit the car buying experience for the past three cars I have purchased has been progressively getting better. I was so impressed with the sales experience with Burlington Chevrolet, that I wrote about it in my book. This past week I was even more impressed with Flemington Infiniti. If the story simply involved the sales process I would be hopping for joy about each of these businesses, but there is always more to it when purchasing a vehicle. It is the start of a relationship, not the entire relationship. The challenge for both dealers and car companies is they have not always built the trust in someone's mind fully, so even the strongest trust built in the sales experience can erode away fast. It has been a number of years since I owned a GM product and I was looking forward to it. I always wanted a truck and I loved the Chevy Avalanche. I planned to keep it forever, but there are times where those hopes evaporate quickly. After having the vehicle for two years, I took it to Burlington Chevy for its scheduled oil change. When I brought it in I reported a hesitation that occurred over the weekend but no other issues to report. The service experience seemed to go well and I left with my truck a few hours later. They found everything checked out, so it was simply the cost of the oil change. Pleased with the experience, I started my drive home. Unfortunately, when I was five miles away, the service light went on, so I returned to the dealer. By the time I made it back the light turned off, so I spoke to the service person. He mentioned the oil was low and it was overdue for the oil change so it was probably crude build up. I never find it good to accuse a customer in that manner, especially one who had in his email a report from OnStar service two days earlier showing oil was fine and just coming due for an oil change. When I stated that, he told me I should not trust that. Anyway, they checked the car out and said no issue. I drove away with the light coming on again, so I turned back. They asked me to leave the car overnight while they ran transmission fluid through the engine to clean it out. I am still not sure I understand that, but they are the experts. My wife picked me up and I returned the next day to pick it up. You will never guess what happened when I left the dealer the next day! Of course the light came back on so I returned again. This time they were going to try to change the wires and plugs. This cost me $700. Well guess what? After paying that, it still did not work so I returned it again. This time they decided to replace the lifters in the engine and they needed the car for a few days. This work was done under warranty, so I was pleased with that. When I picked up the truck all seemed well, at least for two months. The ever-giving service light came on again, but this time intermittent. Each time I contacted OnStar to find out the error code and the proper handling. It was an unusual oil pressure situation. I once again took it to the dealer and I was told it was an oil pressure switch connector. The car was safe to drive while they ordered the part. I did notice that the dealer changed the service people at the desk and the new team was much more pleasant. I made sure to recognize that change to the service manager, as well as reiterate my prior experience. I returned a few days later to have the part installed. You will never guess what happened when I left with my truck! Once again the service light came on as soon as I left. This time it had a statement, "turn the engine off now." So once again I returned to the dealer. This time I had to leave it and they provided me a loaner. After several days passed, I received a phone call stating they were going to replace the engine. In some ways I was thrilled with the resolution, but I was still upset at how long the trouble has gone on. It all started with a basic oil change. A week or so later my truck was ready. I picked it up and I was thrilled, at least until the next morning. The next morning I noticed an odd sound, so I returned to the dealer again. This time it was a problem with the exhaust manifold. They kept the truck for another day and corrected that. Unfortunately I completely lost faith in the truck, Chevy (as well as General Motors), and especially Burlington Chevrolet. The experience was amazing during the sales process but the service process never came close to that experience. I had other issues with their service experience over the years as well but I never highlighted to them. At the end of the day, I traded in the vehicle (I was open with the new dealer regarding every part of the work done to the truck). It will now be much harder for Burlington Chevy to earn my business in the future, no matter how I feel about the sales experience. We are now in a relationship driven economy, and at one point car dealerships were in the relationship business. Businesses need to recognize these change even before their own Customers do and capitalize on them. Unfortunately the industry is trying to hold onto their current models by fighting Tesla's direct sales model instead of realizes the changes that are impacting their ability to win in the future. They are not losing because of Tesla, but because of their own actions. Their Customers want a relationship, but they have to be willing to provide that. My experience with Burlington Chevrolet showed that to me. I am hopeful that my new relationship with Flemington Infiniti will lead to a long term, fruitful relationship. The key to understanding the changes occurring is easy: think like a Customer and you will be able to see the change before it eats your business away. The fact is the Customer does not view the sales and the service experience separately. To the Customer, the whole package is their experience. More

lying dealership Service manger I had my 2014 camaro in on 4/16 for a few issues from the My Link,Air bag issue and Multiple Power steering issues including leaking power steering re I had my 2014 camaro in on 4/16 for a few issues from the My Link,Air bag issue and Multiple Power steering issues including leaking power steering resovior!I had to Bring the car back because Ed Ortiz told me in front of John Broderick the General Manger who is a real nice fellow that if the resovior leaks again to come back so they can replace it.This because they said the factory must of left it wet,but yet the car was Pdi'd !So they clean it all off.Well low and behold I got home and it was wet again and brought it back,they gave me a rental and now Ed Ortiz says well the tech didnt clean it all the way!Come on man, what are we all stupid?He claims Gm says its normal for power steering fluid to be outside the resovior,so I guess my 2011 and 2012 camaros were broken because they didnt leak fluid and had no steering issues!Yeah right!I called on 4/17 after running hours of errands in the 2014 malibu rental and the My link took every command and didnt miss a beat.I asked him to let Gm know and he refused, saying the Camaros my link works different from the malibus, then said to me that Gm will laugh at him!He sent a sheet showing how the My link works and low and behold again the camaro and malibu and others were the same sheet and work exactly the same!Come on Ed Ortiz what are you 2 years old?He had been a nice guy until 2 pm when he called and said to come get the car,that He,Burlington Chevrolet and Gm legal says the car is fine,yet the NHSTA is investigating the air bags and Gm keeps asking for more time!This guy is a service manager that is afraid to stand up for his customers whos tax dollars kept him working!He says he has to many people with problems with their service to deal with me!What does that staement say about Burlingtons Service?I wish more people would take the time to write reviews so people know not to go there!My feeling is even though they literally are the worst service department in my 20 plus years of new cars they should have to service this car as it was bought there.They took my money with no problem!My 2012 Camaro 45th anniversary had none of these steering issues but due to a severe rear end collison with severe unibody damage I traded it in!Very sad because the red camaro Rs I bought is one hot car and I look amazing in it.Sadly I am scared to death to drive it!Please note that it is all bull because Power steering systems are sealed so air doesnt get in ,thats why there is bleeding procedures to get air out,not in!Thank you all for reading,but people need to know! More

VERY BAD ATTITUDES! I am writing to revise my review of My Salesman Harold Weber!I am doing this so that others wont have to put up with the rude,brash violent temper of I am writing to revise my review of My Salesman Harold Weber!I am doing this so that others wont have to put up with the rude,brash violent temper of this Salesman! I have along with my brother purchased 3 Vehicles from him and he always said if we need anything to let him know!My 2014 Camaro is a danger to the road whether the Dealer wants to admit or not!I aksed him to make sure the proper people handle my car!He went out with the Tech and he started freaking out yelling and me and asking me IS THIS THE expeltive NOISE YOU HEAR?and kept repeating it loudly and angrily!I told him to stay out of it and back off!he got out of the car got in my face as if he was going to hit and angrily said IM DONE WITH THIS!I went in to ask for a Manger and a Sales manager Bobby Raneri told me to calm down and come and talk to him.This guy tried to intimidate me and said and I quote" we got your money the cars your problem now"!He also told me he doesnt want my business!What a Great attitude .Bobby Ranieri kept trying to act like a Big Bully in My opinion and I wasnt about to let him get away with treating me like that so I went to ask for the General Manager John Broderick! Bobby then ran like a 2 year old to call John Broderick before I could talk with him!I explained everything to John ,Whether it did any good I cant say!I asked for the owner Wayne Hileman and they say hes in Colarado and is not involved in the operation of the Burlington dealerships!Please note that Eric Anselmo,ed Ortiz and John Broderick all spoke to me like Gentleman and I in turn spoke with them like a gentleman!Harold Weber ad Bobby Ranieri need to take courses in Customer Service and realize without customers like me,they wouldnt have a job! More

Mike was very professional and friendly, I have always used Burlington Chevrolet since I owe my vehicle. Overall excellent service, Thank-you Mike for that smile and great Service used Burlington Chevrolet since I owe my vehicle. Overall excellent service, Thank-you Mike for that smile and great Service More

They did everything I asked them to. Rob was very courteous and accommodating. I appreciated the look of the dealership and it's cleanliness. I will continue to go there for service. courteous and accommodating. I appreciated the look of the dealership and it's cleanliness. I will continue to go there for service. More

I was greeted by Eric Bornmann in the Parts Department with a friendly smile and an eager willingness to help me with my car's needs. He was knowledgeable, quick and efficient and had my car taken care of with a friendly smile and an eager willingness to help me with my car's needs. He was knowledgeable, quick and efficient and had my car taken care of in no time. It's people like this that keep customers happy and coming back time after time. Thank you for your service!! I will be recommending your dealership to others thanks to helpful employees like Eric! More

Called day before for an "oil change" service appointment and not only accommodated me, but gave me a convenient time as well. Communication was excellent while I waited for my car. Work was do appointment and not only accommodated me, but gave me a convenient time as well. Communication was excellent while I waited for my car. Work was done very quickly and I was able to pick up my car outside of the show room in a very convenient place. I like this dealership for sales and service. Thank you,. More

Lori was very professional, courteous, and knowledgeable. I appreciated the follow-up work that was done. Would not hesitate to purchase nor have my vehicles serviced @ Burlington Chevrolet. I appreciated the follow-up work that was done. Would not hesitate to purchase nor have my vehicles serviced @ Burlington Chevrolet. More

Professional and efficient...excellent follow-up...good description of the problem and necessary steps to ensure the vehicle was back on the road in a timely manner! description of the problem and necessary steps to ensure the vehicle was back on the road in a timely manner! More