Burlington Subaru

Crystal Careau was knowledgeable about the models offered I just drove away from Burlington Subaru with my new 2015 XV Crosstrek, and was much more happy with my car-buying experience than I expected to be. I just drove away from Burlington Subaru with my new 2015 XV Crosstrek, and was much more happy with my car-buying experience than I expected to be. I only buy a car about once every 15 years, so I am inclined to be suspicious of the process, but Crystal was great to work with: no pressure, showed me (and later my husband and me) the Crosstrek in detail; and helped us compare it with the Outback and Forester. She spent all the time we needed across 3 evenings to answer our questions and do all the paperwork to complete our trade-in and sale. I researched the final price of the Crosstrek with others, and I feel like we got a decent price. Why only 4 stars? Not because of Crystal; but perfection is hard to come by, and I think Burlington Subaru might have given us a bit more for our trade-in; and the dealership is getting cramped in its present location. More

No Pressure, Just Information My husband and I went to test drive the Outback and it was love at first site :) We worked with Kristin to test drive and investigate our best option My husband and I went to test drive the Outback and it was love at first site :) We worked with Kristin to test drive and investigate our best options. Kristin was super friendly and very informative. She offered us choices and gave us the space to make decisions. When we left to do some comparison shopping she asked if we would check in with her before making a decision. This was just what we needed to know and frankly it did not take much comparison to come back to Burlington Subaru. Since buying a car is not something I do very often, it was nice to know that I could trust the salesperson to lead us through the process in an honest and informative way. We ended up buying a beautiful 2015 Outback which is a joy to drive! We left feeling that we made the right decision, got the right price and would be taken care of in the future. Thank you Kristin! More

No credit for loyalty We had purchased three Subarus starting in 1997 so when we decided to trade in our 2005 Forester we went to Burlington Subaru first.. Our 05 was a $2 We had purchased three Subarus starting in 1997 so when we decided to trade in our 2005 Forester we went to Burlington Subaru first.. Our 05 was a $28,000.00 car when new (turbo) and was well treated.....Burlington Subaru offered us $1,500.00 for it ..... Said too much mileage, turbo too hard to sell, .....totally did not care....gave us a sob story about how hard used cars were to get rid of. Now there is a big new campaign out on TV saying how long you can drive Subarus and how well they retain value.....that may be true other places but don't try it at Burlington Subaru. More

Willing to negotiate. Although I believe a lower price for the vehicle could have been offered, the dealership and salesperson were willing to negotiate. Frankly, though, Although I believe a lower price for the vehicle could have been offered, the dealership and salesperson were willing to negotiate. Frankly, though, the car I previously owned, I purchased off the showroom floor less than a week after she had arrived in country. It has been fifteen years since that purchase; I loved that car and the ride she gave. This time, decided on make and model for its history of longevity -- having several close friends who have owned these cars. My decision was also based on lower cost. I did look at these cars at several dealerships, deciding that buying closer to where I live was a good idea. More

Great Experience My wife and I tried almost every car on the market and couldn't find the fit that we wanted and needed. We made our last stop at Subaru and could not My wife and I tried almost every car on the market and couldn't find the fit that we wanted and needed. We made our last stop at Subaru and could not have been happier with the time and effort that kristin and the team put into our sale. We were in the office on a Friday night until 7 pm to get all the paperwork done and they were closed but they stayed to help us get into our new car. Thank you for all your help and effort. More

Terrible experience! Will never return! I just went to Burlington Subaru last week to get my car looked at, and they were very unfriendly, and were very rude to my fiancé on the phone. When I just went to Burlington Subaru last week to get my car looked at, and they were very unfriendly, and were very rude to my fiancé on the phone. When he called to speak with them they hung up on him after answering. They also told me that I needed to replace my head gaskets on my Subaru impreza with only 95,000 miles on it! I went to three other garages for other opinions and they ALL told me that they did not need to be replaced at all! Burlington Subaru quoted me almost $3,000 dollars to get what I needed fixed and told me I would not be able to sell my car in the condition it is in for a very high price. They also told me I needed a new timing belt, rear wheel barring and sway bar links and I didn't need any of those things either. My total for repairs at a reliable garage in my area was $75! I would NOT recommend this dealership to anyone! They are simply trying to suck money out of their customers and are very unreliable! I will NOT be returning ever again! Terrible experience! More

Thank you, Chris! My fiancé and I went into Burlington Subaru on Saturday in hopes to lease an Impreza Hatchback. Chris Cassidy made that happen for us a few hours late My fiancé and I went into Burlington Subaru on Saturday in hopes to lease an Impreza Hatchback. Chris Cassidy made that happen for us a few hours later. It was straight forward and exactly what we needed in customer service. Konrad was another awesome guide in the process of financing. He had a great positive attitude and a helpful hand with information we found very valuable. Experiences with both Chris and Konrad were above and beyond. If you're looking for a breath of fresh air in your car search, start with Chris Cassidy! More

Great Buying Experience With Crystal Careau I drove all the way from PA to buy the exact used Nissan Frontier I had been looking for at Burlington Subaru for a fantastic price. Even though I was I drove all the way from PA to buy the exact used Nissan Frontier I had been looking for at Burlington Subaru for a fantastic price. Even though I wasn't buying a Subaru from them Crystal Careau was awesome. I found the truck online, contacted her by email, and bought the truck within 24 hours. She sent me additional pictures and a video to assure me of the truck's condition before making the trip. When I got there everything was done smoothly. No hidden costs or add-ons. She even cut balloons down from the ceiling so I could take them home for my daughter on her birthday. Overall it was the opposite of what I expect when dealing with car salespeople. More