Butler Chrysler Dodge Jeep - Service Center

Service department professional and friendly Trey Rivers in service very friendly called Monday and she got my 2016 Challenger in on Tuesday. Had oil changed and fog lights installed. Great work Trey Rivers in service very friendly called Monday and she got my 2016 Challenger in on Tuesday. Had oil changed and fog lights installed. Great work More

Great Friendly Service! Customer service in the service department is amazing. They've been very helpful from day one. I drive an extra 40 minutes in order to go to this deal Customer service in the service department is amazing. They've been very helpful from day one. I drive an extra 40 minutes in order to go to this dealership rather than the Hilton Head CDJ @ NRAM. This was my first car and the HHCDJ @ NRAM treated me like I didn't know what I was talking about. Here at Butler CDJ every thing is personal, I even spoke to the mechanics regarding certain problems. I recommend this dealership to anyone who has had a crap time with the Hilton Head CDJ @ NRAM. Come here, everyone is excellent! Be sure to ask for Debbie! More

Mechanics Aren't even educated enough to work at a Jiffy Lub I have nothing against the Butler family. They have provided great service in certain areas of business since I have lived here. What I am disappointe I have nothing against the Butler family. They have provided great service in certain areas of business since I have lived here. What I am disappointed with is the absolute awful service at Butler Chrysler Dodge Jeep, mainly in the service department. I have a 1995 Dodge Ram 2500, with a minor transmission issue. I am a mechanic, I have several ASE Certs, and I had a pretty good idea that the solenoid was sticking or something was wrong with the Front Pump. When I brought it in for service, I explained the symptoms and I told them what I thought it was. Three hours later, I received a phone call from a extremely rude Service Advisor and the only thing she would tell me is that The transmission was shot, and I would need a new one for around $6,200. First off, I knew that this was not correct considering I had been driving this truck for quite some time with these symptoms. I went to go pick up the truck, and on my receipt, the technician put "The transmission is shot because of a leak." Well guess what bud, there is no leak. Nor is the transmission shot. Secondly, how in the world does it take three hours to find a small leak that doesn't even exist? Finally, I also know that it does not cost $6,200 for a new transmission nor does it cost that much to rebuild that transmission. I called a buddy of mine and he immediately told me that this dealership had some pretty awful reviews, were notorious for scamming people, and had poor customer service. So i took my business somewhere else to New River Auto Mall Dodge Chrysler Jeep. And like i Guessed, It was a stuck solenoid. So, I don't know if the technicians are inexperienced, or if they were trying to scam me; but the conclusion is that they misdiagnosed my truck, they tried to scam me, and they were quite rude about it. Also the fact that I am a technician with under two years experience and I was able to diagnose my own truck better than a Chrysler Master Tech is pathetic. Once again, nothing against the Butler Family, but I am quite disappointed with my experience with the Service department and will not be taking any of my personal vehicles there ever again. Oh and one last thing, a sales associate also told my girlfriend that she was not allowed to look at cars on the front lot, and yes this was during normal business hours. More

Sold unnecessary work I own a 2015 Jeep Wrangler Sahara Unlimited with 10,296 miles on it. I took it in for a service on April 12, 2016 and they put it through what they ca I own a 2015 Jeep Wrangler Sahara Unlimited with 10,296 miles on it. I took it in for a service on April 12, 2016 and they put it through what they called a 16 point free 5 star inspection. After the inspection I was told that the oil in my differentials had the wrong color with possible grindings and they recommended changing it at a cost of $230. Because we were leaving town and driving approx 2000 miles I was nervous about not having it done. We have owned two jeeps prior to this one and never had this happen on them or any other vehicle we have owned. Deborah Nakamura told me it was possibly grindings from the differential seals and also due to small differential case. After paying my bill I was given a copy of 16 point check up that they had done and noted that this problem required "future" attention not "immediate" attention as I was lead to believe. I am left feeling taken and will never return to this dealership. Has anyone had a similar experience? More

Service was great! The attitudes and friendliness of the employees was outstanding. I look forward to bringing my vehicle back in for service on my next visit! employees was outstanding. I look forward to bringing my vehicle back in for service on my next visit! More

Owner obviously does not care about the reputation of his business. Went to him in search of conflict resolution and was brushed off and directed to speak with someone else entirely. Insurance recommended se business. Went to him in search of conflict resolution and was brushed off and directed to speak with someone else entirely. Insurance recommended seeking legal counsel with regards to the SC state lemon laws. Would recommend taking the time to drive to Savannah to purchase a vehicle or to have your vehicle serviced. Cannot even begin to describe how deplorable the overall customer service experience was for my family. More

Went in with a tire light on my new car and was out in 10 minutes! I won't know how well they do until I have a major problem but I like how they took care me so far.I have heard that they are very friendly minutes! I won't know how well they do until I have a major problem but I like how they took care me so far.I have heard that they are very friendly and will work with people to get their cars fixed. More