Byers Mazda

BEWARE - Byers uses Bait and Switch tactics! Stay Away! The salesman, Mike O'Brien, quoted my wife and I a price for new 2018 Mazda 6 Grand Touring Reserve. When we requested the quote in writing, Mike sen The salesman, Mike O'Brien, quoted my wife and I a price for new 2018 Mazda 6 Grand Touring Reserve. When we requested the quote in writing, Mike sent us an email that said "you must get the Service agreement in order for us to sell you the car for the price I gave you". The cost of the "service agreement" was an additional $2184! This is obviously an unethical business practice, and we strongly encourage potential customers to avoid Byers Mazda at all costs or be sorry later!!! They cannot be trusted, and we intend to post this on other social media as well as turn it over to the Better Business Bureau for further review! More

VERY SATISFIED CUSTOMERS Michael was nicely dressed and professional . We felt at ease and were made comfortable. We freely exchanged pleasantries throughout the process and Michael was nicely dressed and professional . We felt at ease and were made comfortable. We freely exchanged pleasantries throughout the process and yet he maintained focus on the task at hand without causing us to feel rushed or that we were just another sale to be completed. The weather was starting to turn nasty, so when we needed to go to another building next door, he demonstrated care and concern for our safety,(we are both in our 80's), as he escorted us to our destination. When we returned to him, he summarized things for us, he was meticulous about keeping us informed about each step in this process. Then we went out to our new Mazda CX5 Grand Touring SUV and he took all the time we needed to explain each feature. In closing, we had a very pleasant experience with Michael and Byers and will freely recommend them both to Family and Friends. Thanks Michael, Joyce and doug Montgomery More

Great Leasing Experience I leased a Mazda 3 Touring from Byers Mazda on 1/12/19. A very smooth and seamless process with my salesman Thomas Hooks. He was very diligent in expl I leased a Mazda 3 Touring from Byers Mazda on 1/12/19. A very smooth and seamless process with my salesman Thomas Hooks. He was very diligent in explaining everything about the car and invited questions after leaving the dealership. I have leased two Subaru Outback's previously with Zachary Jenkins from Byers Subaru. Zach has been great each time and the reason I returned again. Everyone at Byers Mazda Subaru has been great and the reason why I returned this time to lease a Mazda. The Subaru service has been great and I am expecting the same from Mazda service. I drive the extra miles because Byers is worth it. Give them a shot and you won't be disappointed. More

Very good experience This was a very good experience. Brandon Jackson was very helpful and knowledgeable in the used car buying experience.It was a stress free and no pres This was a very good experience. Brandon Jackson was very helpful and knowledgeable in the used car buying experience.It was a stress free and no pressure in buying a car. More

Awesome Great experience! They were polite, efficient, very knowledgeable and effective. We truly enjoyed our buying experience with this dealership. Probab Great experience! They were polite, efficient, very knowledgeable and effective. We truly enjoyed our buying experience with this dealership. Probably one of the best we have ever had. Totally Love the Outback would absolutely recommend my friends. More

Used car buying as it should be. You never expect to have a great experience at a used car dealership so I was pleasantly surprised when my husband and I visited this dealership. You never expect to have a great experience at a used car dealership so I was pleasantly surprised when my husband and I visited this dealership. From the moment we walked in, we could tell this experience would be different. Jeff, our salesperson, was extremely knowledgeable about the cars on their lot and after listening to our needs, showed us multiple different options that would fit what we wanted. We definitely put him to work and test drove multiple cars to find the perfect one for us. He made no complaints about warming up cars in the cold weather so we'd be comfortable. Jeff definitely was not a high pressure salesperson and after finally deciding upon a Subaru Outback, gave us a bunch of coaching on its features and even gave us good advice about getting the best deal on car insurance since some insurers offer better rates for driving Subarus. Before we signed the paperwork, he even did a walk-around and checked for any dents, scrapes in the paint or tears in the leather and told us what they would fix or repair. We felt extremely comfortable the whole time and we're glad that we had such a relaxed purchase environment. They also stayed open later than their posted hours just so we could drive home that day in our new-to-us car. Overall, if you're looking for an honest, transparent used car buying experience, I would definitely recommend this dealer and specifically ask to work with Jeff. More

Positive first experience with Byers Mazda I bought a new Mazda CX-3 from Byers Mazda in Columbus, Ohio and had a very positive experience. I worked with their internet sales specialist Atef B I bought a new Mazda CX-3 from Byers Mazda in Columbus, Ohio and had a very positive experience. I worked with their internet sales specialist Atef Behery. He was very responsive to my inquiries and eager to schedule a time for me to take a test drive. Based on my input to him, Atef provided several quotes for lease/purchase options several days before the test drive so I could ponder which would be best for my situation. Upon arriving at the dealership, Atef was very thorough in explaining the vehicle and answered all my questions. As the dealership states on its website, it intends to make the purchase process simple and haggle-free, and it lived up to that goal. This was by far the quickest, smoothest car buying experience I've ever had. Thanks, Atef and Byers Mazda. I look forward to being a repeat customer in the future. More

Friendly and Informative Every person I encountered was extremely friendly and knowledgeable. There was also no pressure and when there was a delay at the end of the deal the Every person I encountered was extremely friendly and knowledgeable. There was also no pressure and when there was a delay at the end of the deal the manager more than made up for it! More

Great Experience Jeff is a very good salesman. He explained our options very well, took us on a great route for our test drive, and sealed with us fairly. A very no pr Jeff is a very good salesman. He explained our options very well, took us on a great route for our test drive, and sealed with us fairly. A very no pressure deal. More