Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Byers Mazda - Service Center

Columbus, OH

4.6
237 Reviews
Call Service Center (614) 714-5684

237 Reviews of Byers Mazda - Service Center

Sort by
February 02, 2024

The technician was exceptional and deserves a raise. I really appreciated him walking me through the entire process More

by elise.pacholewski
Recommend Dealer
Yes
Report | Print
Feb 06, 2024 -

Byers Mazda responded

We are thrilled to receive your five star review! It is great to hear that our technician went above and beyond in providing you with exceptional service. I will be sure to pass along your compliments and suggest he deserves a raise for his exemplary performance. Thank you for choosing Byers Mazda, we look forward to seeing you again soon!

January 30, 2024

Great service. No pressure sales. Great follow-up. Service center is very friendly and helpful. Will be a repeat customer. More

by Susan
Recommend Dealer
Yes
Employees Worked With
Ray
Report | Print
Jan 31, 2024 -

Byers Mazda responded

We are so grateful for your positive review, and to have you as a customer, thank you! Our sales team is dedicated to providing a hassle-free experience and we are happy to hear this reflected in your recent visit. We believe our commitment to great service extends beyond the showroom floor and we will continue to go above and beyond for our valued customers like yourself. Thank you again for choosing Byers Mazda, and please don't hesitate to reach out if there is anything else we can assist you with in the future - we look forward to seeing you again!

January 22, 2024

Sale went smoothly. Ray was concerned about the Mazda App being downloaded. Finance was a little aggressive about warranty coverage. I understand this is their job! Over More

by adkingreg
Recommend Dealer
Yes
Employees Worked With
Ray
Report | Print
Jul 03, 2024 -

Byers Mazda responded

Thank you for choosing Byers and for leaving a review, we appreciate the feedback! Our team strives to make every sales experience as smooth as possible, so I'm glad to hear everything went well. I'll be sure to pass along your compliments to Ray and our finance team. We understand their job is to ensure our customers are fully informed and protected when purchasing a vehicle. If there's anything else we can do for you in the future, please don't hesitate to reach out. Thank you again for your patronage and we look forward to seeing you again soon at Byers!

January 17, 2024

Byers was great. Mazda corp not so much. Ken King worked with us and was great. More

by wentzeltim66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Byers Mazda responded

Thank you for your kind words and high rating of Byers Mazda! We are delighted to hear that Ken King provided excellent service during your visit. We will be sure to pass along your compliments to him. If there is anything else we can do for you, please don't hesitate to reach out. Thank you for choosing Byers Mazda!

January 14, 2024

Ken goes above and beyond when taking care of my car and communicating with me. He is kind, respectful and knowledgeable. More

by Clafel
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
Report | Print
Jan 15, 2024 -

Byers Mazda responded

Thank you for taking the time to leave a review, we are so glad to hear that Ken provided exceptional service during your visit. We pride ourselves on our knowledgeable and friendly staff, and will be sure to pass along your compliments to Ken. We appreciate your business and hope to see you again soon at Byers Mazda!

January 13, 2024

Always a high level of communication, trustworthy, value for my dollar Byers is Number One More

by jreuther0
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
Report | Print
Jan 15, 2024 -

Byers Mazda responded

Thank you so much for taking the time to leave a review, we really appreciate it! We strive to provide our customers with excellent communication and service and it is always wonderful to hear when we have succeeded. Your trust in us means the world and we are grateful for your loyalty. Thank you again for choosing Byers Mazda, and we look forward to taking care of all your automotive needs in the future!

January 13, 2024

Very helpful and courteous, offered me beverages and snacks and walked me to the waiting area and she also gave me updates on my cars progress and apologized for any inconvenience for waiting due to ful More

by RONTHOMAN
Recommend Dealer
Yes
Report | Print
Jan 15, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda, we appreciate your business! Our team strives to provide excellent customer service and we are happy to hear that you had a delightful experience. We understand that waiting can be an inconvenience and our staff is dedicated to making it as comfortable as possible for our customers. Providing snacks and beverages is just one of the ways we aim to make your wait more enjoyable. Thank you for taking the time to leave such a kind review and we hope to see you again soon!

January 12, 2024

Had an appt. Still took over an hour and 1/2 for an oil change I purchased my new car there did not feel like a valued customer Would nor go back More

by decimus_romper
Recommend Dealer
No
Report | Print
Jan 16, 2024 -

Byers Mazda responded

Thank you for taking the time to leave a review about your recent experience at Byers Mazda. We apologize for any inconvenience you may have experienced during your oil change appointment. We strive to provide efficient and timely service, and we regret that this was not reflected during your visit. As a valuable customer, we want to assure you that we value your loyalty and are committed to providing top-notch service for all of our customers. We appreciate your feedback and will use it as an opportunity to improve our processes and ensure that future visits are more convenient. We hope you will consider giving us another chance in the future. Thank you again for choosing Byers Mazda.

January 12, 2024

I came in for a wheel alignment. Stevie greeted me, gave me an estimate for how long it would take, then directed me to the waiting area. The alignment was done quicker than expected More

by CAITLIN.E.CAMERON
Recommend Dealer
Yes
Employees Worked With
Stevie Ballinger
Report | Print
Jan 15, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda, we are grateful for your business! We love hearing from our customers and we appreciate your kind words. We are happy to hear that Stevie provided friendly and efficient service during your wheel alignment and made sure all the details were clearly communicated. We strive to make the service experience as pleasant as possible and we are glad you had a positive visit. Thank you again for your review, we look forward to seeing you for your next service appointment!

January 12, 2024

Efficient, pleasant, prompt, perfect. Ken is the best service representative I've ever worked with at Mazda and any other dealership. More

by GRAFXDJ
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
Report | Print
Jan 16, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda for your automotive needs! We are happy to hear that you had a positive experience with our service representative, Ken. He is truly dedicated to providing efficient, pleasant, and prompt service to all of our customers. We appreciate your kind words and will make sure to pass them on to Ken and his team. We look forward to seeing you again in the future!

1
...
9
10
11
...
24