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Byers Mazda - Service Center

Columbus, OH

4.6
237 Reviews

237 Reviews of Byers Mazda - Service Center

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October 24, 2023

I am Very happy with the service. Ken is helpful and looks out for the customer. More

by SBERRY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bechtel
Oct 26, 2023 -

Byers Mazda responded

Thank you for your review and for choosing Byers Mazda. We appreciate your kind words about Ken, our service advisor. Our team takes great pride in delivering excellent customer service and we’re pleased that you experienced this during your visit with us. If there is anything else we can do to make your experience better in the future, please let us know! Thank you again for taking the time to review us.

October 19, 2023

They were very professional and told me about issues that I was unaware of. Additionally, there was no grief when I told them no on certain items. More

by MERSON_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Byers Mazda responded

Thank you for the 5 star review of your experience at Byers Mazda. We are delighted to hear that we provided professional and reliable service to you, and that we listened to your needs without any grief. We appreciate you taking the time to provide us with feedback on our customer service, and we look forward getting to work together again in the future!

October 12, 2023

The dealership continues to provide excellent workmanship and great service advisors. Thank you very much. More

by KELLYHOGAN2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Byers Mazda responded

Thank you so much for your kind words, Kelly! We are delighted to hear that Byers Mazda continues to meet and exceed your expectations. Our staff strives to serve our customers with excellent workmanship and level of service any day of the week and we're thrilled to know that you recognize this in our team. If there's ever anything else we can do, please don't hesitate to reach out. Thank you again for choosing us!

September 26, 2023

Very complete with their service. I Love the video that they provide that reviews their service. More

by sarahlinscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Byers Mazda responded

Thank you for taking the time to share your experience at Byers Mazda, Sarah! We pride ourselves in providing thorough service and an enjoyable customer experience. We are so glad that you enjoyed our service video. Our goal is to make sure our customers are informed throughout the process so that their vehicle repairs or maintenance is a stress-free experience. So we're pleased to hear it made a helpful and positive impression on your visit. We look forward to servicing your vehicle again soon!

September 15, 2023

The service staff are all so friendly and knowledgeable! I feel confident that my vehicle is getting the service it needs. Excellent customer service. More

by t Splawnyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim McClarren
Sep 18, 2023 -

Byers Mazda responded

Thank you for taking the time to review your experience with our service staff at Byers Mazda! We are so happy to hear that you feel confident leaving your vehicle in their capable hands. Our team strives to provide excellent customer service and we're thrilled that it made a lasting impression on you. We look forward to assisting you with all of your vehicle needs in the future!

September 12, 2023

Friendly atmosphere, upon check-in I was told service would take about 1.5 hrs, but I was out in less than an hour. Dealership is clean & have a comfortable waiting area. More

by OhioBob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bechtel, Jim McClarren
Sep 13, 2023 -

Byers Mazda responded

Thank you for taking the time to review Byers Mazda and leaving us such an incredible rating! We are delighted that you had such a positive experience with us. It is our priority to ensure that every guest who visits Byers Mazda benefits from the highest level of service, and we're glad to hear that your service completed faster than expected. Our clean dealership facilities also make it easier to wait while your car is serviced here at Byers Mazda. We’re grateful for your kind words and hope to see you again soon!

September 11, 2023

Great service and very professional. Easy to schedule an appointment and followup communications were very helpful More

by bajusten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim McClarren
Sep 13, 2023 -

Byers Mazda responded

Thank you so much for your review! We take pride in our customer service and are thrilled to know that it has positively impacted your experience at Byers Mazda. We strive to make it easy to schedule and appointment with us - from answering questions promptly to keeping our customers informed on their car’s progress. We truly appreciate your feedback and we’re honored that you chose Byers Volvo for your car needs. Thank you for your support!

September 08, 2023

Gentlemen was communicative and friendly. There does seem like a lack of trash cans though, which is weird. More

by Notpublic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bechtel, Jim McClarren
Sep 10, 2023 -

Byers Mazda responded

Thank you for your kind words about our team and your positive review! We appreciate your business and strive to provide excellent customer service in all areas of our dealership. We apologize that you noticed the lack of trash cans while visiting us and we'll be sure to add more around the dealership to ensure that it's an even more pleasant experience. Thanks again for taking the time to share your feedback with us. We hope to see you again soon!

August 29, 2023

Every time my vehicle needs to be serviced the team over at Byers Mazda are always helpful. Jim is fantastic at making the process as easy as possible. More

by pepboi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim McClarren
Aug 30, 2023 -

Byers Mazda responded

Thank you for your positive feedback, we are so delighted to hear that Jim was helpful in making the service process easy for you. We take great pride in being able to provide a quality experience and team that can answer questions and help our customers walk away with peace of mind. Our entire team strives to ensure every customer has a positive auto service experience when they visit us. We truly appreciate your business and look forward to seeing you again soon!

August 28, 2023

Great service, finished on time, knowledgeable staff, fair pricing . Clean dealership, short wait time. Will come again. More

by DOUG@MILESMEDIAOH.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim McClarren
Aug 29, 2023 -

Byers Mazda responded

Thank you so much for your wonderful review and recommendation of Byers Mazda! We're thrilled that our clean dealership, timely service and knowledgeable staff made a positive impact on your experience. We strive to offer outstanding customer service and competitive prices at our dealership, and it's gratifying to hear that we were able to meet and exceed your expectations. With sincere appreciation, we thank you for giving us the opportunity to be your trusted automotive partner. Thank you for coming back again, we look forward to serving you in the future.

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