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Byers Mazda - Service Center

Columbus, OH

4.6
237 Reviews
Call Service Center (614) 714-5684

237 Reviews of Byers Mazda - Service Center

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August 28, 2023

John my salesman was very kind and very helpful in the delivery of my vehicle. More

by csjones6617
Recommend Dealer
Yes
Employees Worked With
John Bechtel
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Aug 29, 2023 -

Byers Mazda responded

Thank you for your kind words regarding your recent vehicle purchase experience with Byers Mazda. We are delighted that John was able to make the process stress free and enjoyable! We genuinely appreciate customers who take the time to review their experiences with us, and we are glad to know that you had such a positive one. We hope that John was able to meet all of your expectations during the buying process. We strive to provide exceptional customer service and top notch vehicles, so it makes us thrilled when we get such glowing reviews like yours. Thank you again for being a valued customer and we look forward to doing business with you in the future.

August 25, 2023

Byers has provided professional service and advice for the 12 years it has been our Mazda dealership. In our experience, estimates about time and cost have been accurate, technicians have given good advic More

by tygertom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim McClarren
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Aug 29, 2023 -

Byers Mazda responded

Thank you for being a loyal customer of Byers Mazda, we are honored to have served you for 12 wonderful years. We're delighted to hear that our technicians and staff provided such excellent service and advice. We strive to provide accurate estimates about time and cost as well as maintain comfortable facilities, so we're thrilled that these areas hit the mark with you. We value your feedback and we hope our services continue to exceed expectations for many more years!

August 17, 2023

Great service department. Ken King is the best. He has always been very thoughtful and kind to my 88 year old mother who loves her Mazda CX5 More

by golfingaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Byers Mazda responded

Thank you for reviewing Byers Mazda and highlighting the exemplary service of Ken King! We feel honored to have someone as experienced and compassionate as Ken in our team. His attention to detail ensures that every customer receives attentive, friendly care. We are thrilled your mother had an ideal experience when visiting us and look forward to having her visit us again soon! Our team is here to provide the best automotive experience possible and we appreciate your kind review of our services. Thank you for being part of the Byers family!

August 01, 2023

I’ve always had great service from Byers Mazda. I will continue to go here. The salesman I worked with when I bought my CX-50 asks how I’m doing and how the car is running. It’s great! More

by bluevitara000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bechtel
Report | Print
Aug 01, 2023 -

Byers Mazda responded

Thank you for the wonderful review of Byers Mazda! We are so pleased that our team was able to provide you with excellent service and we are glad you have had a great experience. It means a lot to us that our staff creates such a meaningful connection with our customers. We truly appreciate your loyalty towards Byers Mazda and we look forward to serving you again soon.

August 01, 2023

Excellent mechanics, however, poor communication from service advisor. Overall very pleased with the work performed. More

by Chicahcah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Bright (Tech) 5 stars, Jim McClarren
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Aug 01, 2023 -

Byers Mazda responded

Thank you for taking the time to review your recent visit to Byers Mazda. We are pleased to hear that you have been satisfied with the work performed by our mechanics. We strive to provide excellent customer service and regret if our service advisor was not able to properly communicate with you. We will use your feedback as an opportunity to look at ways we can improve our customers' communication experience with us in future visits. We appreciate your valuable feedback and hope you consider us again for any future repair needs.

July 21, 2023

They were very helpful and explained everything that needed to be done. Jim was great and made the car rental process super easy. More

by RACHELCYOUSSEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim McClarren
Report | Print
July 18, 2023

Easy to work with and stayed on top of updates throughout the process. Will use in the future, More

by jim.dygert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2023 -

Byers Mazda responded

Hi, thank you for choosing Byers Mazda to service your vehicle! We appreciate your business and are thankful for your review.

July 16, 2023

Excellent service. Mazda has different way of showing customer their car service by sending video showing everything and I think that’s a great idea to let customer kno More

by darinne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim McClarren
Report | Print
Jul 20, 2023 -

Byers Mazda responded

Hi, thank you for choosing Byers Mazda to service your vehicle! We appreciate your business and are thankful for your review.

July 15, 2023

Really happy with everyone at the dealership. I took my car to Germain and felt they were looking to sell me a new car with the amount of work they'd advised when I came in for just brakes and oi More

by DavidHint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim McClarren
Report | Print
Jul 20, 2023 -

Byers Mazda responded

Hi, thank you for choosing Byers Mazda to service your vehicle! We appreciate your business and are thankful for your review.

July 13, 2023

Really good service. Thorough inspections. Good Service Advisors. Clean Shop. Easy location to drive to. More

by Mazda6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2023 -

Byers Mazda responded

Hi, thank you for choosing Byers Mazda to service your vehicle! We appreciate your business and are thankful for your review.

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