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Byers Mazda - Service Center

Columbus, OH

4.7
172 Reviews

172 Reviews of Byers Mazda - Service Center

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April 17, 2018

Routine oil change Not an issue for this visit but, I’m not a big fan of centralized scheduling. I like talking directly to a service writer as they can sometimes give s More

by Dfal102
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2018

Thay were all nice.You should give them all a raise in pay. They all went out of there way to help me. They fixed the suv a lot faster then I thought it would take ,and the waiting room was very clean. More

by OCEANVIEWDON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ann Hill. I don't know the others names
April 13, 2018

Good maintenance Great servicing on car and explaination was done Car wash was marginal. My wife was happy with service but not impressed with car wash experience More

by WCRATES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Beaver
April 13, 2018

Great service buuuut.. I had quick express service but I can't seem to ever get the service center to notate the work in my maintenance manual, I always have to go back and More

by HakanaiSeishin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Gordon
April 12, 2018

Recall service People are very nice took their time explaining the service to be performed. Took less time than expected. Car was nice and clean. Oil change done als More

by lushinsky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Beaver
Apr 13, 2018 -

Byers Mazda responded

Thank you for taking to share your experience with us and our Service Department. It's always good to hear that we were able to take care of you quicker than expected. Should you need additional assistance, please don't hesitate to reach out to us.

April 12, 2018

Great The service is always done well and the customer service is great. The work is done in a timely manner and sometimes sooner than promised. More

by SMLAWRIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2018 -

Byers Mazda responded

Thank you for taking time to share your experience with us and Ken. Should you need any additional assistance now or in the future, please don't hesitate to reach out to us. Thank you again for sharing your experience with us.

April 11, 2018

Excellent service facility I was very pleased with my experience at Byers. The staff is very helpful and did a great job to get me in and out as quickly as possible. More

by smitre9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I’m not sure the name of the employee, but one of the guys working the express service on 4/10 was extremely helpful, Mark Haag
Apr 13, 2018 -

Byers Mazda responded

Thank you for taking time to share your experience with us. It's great to hear that they took such good care of you during your visit with us. Should you need any additional assistance now or in the future please don't hesitate to reach out to us. Thank you again for sharing your experience with us.

April 10, 2018

Tire pressure was low after service & car was not washed Even though the low pressure signal turned on after the service, it was not maintained. Also, last couple of times car was was not done although this More

by tmanandhar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken King
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Beaver
Apr 11, 2018 -

Byers Mazda responded

Thank you for sharing your experience and we apologize for the issues. It sounds like there are some things that need to be corrected and we want to assist you. Please contact our Service Manager Mark Haag ( mhaag@byersauto.com ) to discuss your service with us. Again thank you for sharing your concerns and we apologize for any inconvience that this caused.

April 08, 2018

Not quite done as scheduled Dealership had to order parts for repairs. I paid extra to have parts overnight shipped to complete repairs on Friday. When I came to pick up car, I w More

by GBRIGGY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brad North
Apr 11, 2018 -

Byers Mazda responded

Thank you for sharing your experience we like to hear about how things are handled both good and bad. We apologize that it sounds like things weren't handled as you expected, please reach out to our Service Manager Mark Haag ( mhaag@byersauto.com ) to let him know about your concerns. Once again we apologize that things were handled in a manner that you were expecting.

April 06, 2018

Long wait but got results I went in for a vibration in the steering wheel after I hit a pot hole. The took the wheels off and found 3 of the wheels damaged. I'm going back in t More

by JLEITNAKER74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Beaver
Apr 11, 2018 -

Byers Mazda responded

Thank you for taking time to share your experience with us and David. We are happy to hear that they were able to take care of you and kept you informed the whole time. Should you need any additional assistance now or in the future, please don't hesitate to reach out to us. Thank you again for sharing your experience and choosing us for your service needs.

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