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Byers Mazda - Service Center

Columbus, OH

4.7
174 Reviews
Call Service Center (614) 714-5684

174 Reviews of Byers Mazda - Service Center

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January 12, 2024

Everyone was nice and knowledgeable. Very accommodating when we switched cars last minute. Had my first set is appointment and it went great More

by jay.freese
Recommend Dealer
Yes
Employees Worked With
John Bechtel
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Jan 15, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda and for taking the time to share your positive experience. We're thrilled to hear that our team was able to accommodate your switch last minute and that your first service appointment went smoothly. Our goal is to provide exceptional customer service, so we appreciate your feedback and hope to see you again in the future. Have a great day!

Helpful
January 12, 2024

Had an appt. Still took over an hour and 1/2 for an oil change I purchased my new car there did not feel like a valued customer Would nor go back More

by decimus_romper
Recommend Dealer
No
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Jan 16, 2024 -

Byers Mazda responded

Thank you for taking the time to leave a review about your recent experience at Byers Mazda. We apologize for any inconvenience you may have experienced during your oil change appointment. We strive to provide efficient and timely service, and we regret that this was not reflected during your visit. As a valuable customer, we want to assure you that we value your loyalty and are committed to providing top-notch service for all of our customers. We appreciate your feedback and will use it as an opportunity to improve our processes and ensure that future visits are more convenient. We hope you will consider giving us another chance in the future. Thank you again for choosing Byers Mazda.

Helpful
January 12, 2024

The service reps were friendly and communicative. Work was done with quality and efficiency. I would get work done there again. More

by Reviewer198788
Recommend Dealer
Yes
Employees Worked With
Dillon
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Jan 16, 2024 -

Byers Mazda responded

Thank you for leaving a 5-star review for Byers Mazda! We are so happy to hear that our service reps were able to provide friendly and communicative service, as well as quality and efficient work. We appreciate your business and look forward to welcoming you back for any future maintenance needs. Thank you again!

Helpful
January 05, 2024

I have hesitated to write a review, but your automated system has hounded me about a review, so I finally gave in to your automated system to just shut the system up. I have no complaints about the servi More

by laseltine
Recommend Dealer
No
Employees Worked With
I only had contact with one person. I think her name was Morgan?
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Jan 09, 2024 -

Byers Mazda responded

We apologize for the inconvenience our automated system may have caused you, but we appreciate you taking the time to leave a review. We value your feedback and will take it into consideration as we continuously strive to improve our services and communication with our customers. Thank you for choosing Byers Mazda - we hope to continue serving you in the future.

Helpful
December 30, 2023

The service department is great. Always explain what is needed and it something needs immediate attention or can wait. Highly recommend them for purchasing a vehicle and coming back More

by rccsmith3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Byers Mazda responded

Thank you for the glowing review of our service department! We are thrilled to hear that we have made a positive impact on your car buying experience, and that you continue to trust us for all of your vehicle maintenance needs. Our team is dedicated to providing top-notch customer service and we appreciate you taking the time to recognize their efforts. We look forward to seeing you again at Byers Mazda!

Helpful
December 21, 2023

I stated my car had some issues when making turns and the problem was solved. More

by wps132230
Recommend Dealer
Yes
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Dec 22, 2023 -

Byers Mazda responded

We're happy to hear that we were able to resolve the issue with your car, and we appreciate you choosing Byers Mazda for your vehicle needs. Our team prides themselves on providing exceptional service and it's great to know we could make a positive impact on your experience. Thank you for taking the time to share your feedback, it means a lot to us. We look forward to continuing to serve you in the future.

Helpful
December 21, 2023

Professional, efficient, prompt, perfect Will come back, reccomend Keep up the great work Thank you! More

by jreuther0
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Dec 22, 2023 -

Byers Mazda responded

Thank you for taking the time to leave a review of your experience with Byers Mazda! We're thrilled to hear that our team provided professional, efficient, and prompt service during your visit. It's wonderful to know that we exceeded your expectations and we appreciate your loyalty and recommendation. Thank you for choosing Byers Mazda, we look forward to serving you again in the future!

Helpful
December 20, 2023

I am guessing since my car is brand new that the service indicated was preparing it for delivery to me. I found it in perfect condition and will definitely use Byers Mazda when it is time for service. More

by jjkus
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2023 -

Byers Mazda responded

Thank you for the wonderful 5-star review! We're so pleased that you were delighted with the condition of your new car upon delivery and we look forward to seeing you again for your future service needs. Our team is committed to delivering exceptional customer service and we continually strive to exceed expectations like yours. We value your feedback and support, and thank you for choosing Byers Mazda!

Helpful
December 19, 2023

No It was a polite job. It was a polite job. Please also do the next maintenance. More

by ykuribayashi
Recommend Dealer
Yes
Employees Worked With
Ken King
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Dec 20, 2023 -

Byers Mazda responded

Thank you for choosing Byers Mazda for your service needs. We are so glad to hear you had a pleasant experience! Our team strives to provide the top-notch customer service and quality that you deserve! If any other services or support is needed, please let us know so we can continue to provide the best experience possible. Thank you again and we look forward to seeing you again soon.

Helpful
December 18, 2023

Would have liked a better explanation of yellow flag warnings after service appointment. Since you have moved to new building it doesn't seem as personable. Miss the car wash! More

by Linda.cowgill60
Recommend Dealer
Yes
Employees Worked With
I don't know. A young lady
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Dec 19, 2023 -

Byers Mazda responded

Thank you for taking the time to review Byers Mazda, and for your feedback. We strive to provide excellent service and a personalized experience for every customer, no matter what they're visiting us for. I'm sorry to hear that we've missed the mark on that this time around. We apologize about the car wash not being included after servicing appointments from the new building – we understand how beneficial it is for customers to have a clean car before leaving after an appointment –and hope that our other services will make up for it! Thank you again for sharing your impressions with us

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