Byers Toyota

My wife and I purchased a 2012 Toyota Sequoia from Byers Toyota and had a great experience. Bill Smith was very professional, helpful without being pushy. Overall a very positive experience. I would stro Toyota and had a great experience. Bill Smith was very professional, helpful without being pushy. Overall a very positive experience. I would strongly recommend dealing with Bill. Keep up the good work! More

I never felt hurried or pressured to buy "today". In fact, I visited the dealership on several occasions over the course of a couple months before I bought. My salesman called me sparingly "today". In fact, I visited the dealership on several occasions over the course of a couple months before I bought. My salesman called me sparingly and only when new information was available to help me with my decision (ie. rebates, new inventory or dealer incentives). The best part was coming to a final price on the vehicle. No back and forth between the sales guy and finance. Simply a fair offer was made and the deal was done. Great experience overall More

We have dealt with Billie and Brian for the last 3 years. We had been involved in an accident with our RAV4 and it was very emotional. Billie and Brian were both very helpful and understanding. We told th We had been involved in an accident with our RAV4 and it was very emotional. Billie and Brian were both very helpful and understanding. We told them what we would like to do and they were able to put together a deal that would work for us. We have both our Toyotas serviced there and Tara and Josh in the service department have always gone the extra mile to make us feel important. Matt Darling in the finance area made us feel very important as he has done in the past and made the process very smooth. More

Our buying experience at this particular dealership was excellent. Each employee, from the sales manager, to the finance manager, to the sales personnel were very knowledgeable about their products and ext excellent. Each employee, from the sales manager, to the finance manager, to the sales personnel were very knowledgeable about their products and extremely helpful. We were able to reach an agreement on the price of my vehicle fairly quickly. After submitting a quick credit application, we received a very competitive finance rate. We were also given an estimate of the fees we could expect to pay and our final car loan payment, to eliminate any surprises. It was an awsome, effortless process. Great job Byers Toyota Family! More

I rate Phil Bickel very high. The biggest I rate Phil Bickel very high. The biggest frustration was that we twice were led to believe we had a car and both times, we were told, two days l I rate Phil Bickel very high. The biggest frustration was that we twice were led to believe we had a car and both times, we were told, two days later, they got sold...that was 3 cars twice. In an era of instant communication, I find it hard to understand that you still use Pony Express to communicate to the dealers with the available cars. I know they would rather sell the cars from the lot the vehicles are on, but it is, to me, unethical to lead somebody on...thinking they have a car for days that there was never an absolute hold on. We learned a big lesson on how the system works and how we will, or tell others to, handle the dealers in the future. Janet Blank More

I was very pleased with my experience at Byers. I have purchased one new veicle before at Byers and tried in the past to deal, but was unsuccessful. This time I was successful. Phil Bicket treated me wit purchased one new veicle before at Byers and tried in the past to deal, but was unsuccessful. This time I was successful. Phil Bicket treated me with respect and didn't play the old fashion salesman game of running back and forth. He took his time and wa very patient. He has been available to answer all my question before and after the sales regarding my new 2012 Highlander. I have also been a loyal service person with Byers for some years including when Eric was service manager. Josh and Jamison in service are the best. Keep up the great work. More

This is the fourth car we have purchased from this dealership. I shop all dealers in a fifty mile area, and always end up at Byers. We bought a 2005,a 2008,and a 2012 Sienna van, and also a used Mercu dealership. I shop all dealers in a fifty mile area, and always end up at Byers. We bought a 2005,a 2008,and a 2012 Sienna van, and also a used Mercury station wagon my husband really wanted! The three new vans can't be beat, and believe me, I tried! They even found the Mercury for my husband when he told them what he wanted. Matt was our first experience with Byers in 2005, and sold me on the dealership. He was a great salesman, and is a very good finance manager. I see no reason to go elsewhere. Steve Bennett was new to me, but he was so helpful, and hit it off with my husband quite well. We came to a mutual price rather quickly, and it was painless and efficient. I must comment on the trade-in negotiations, which also surprised me. I am used to a real tug of war to get a price I can live with, and was amazed to get a reasonable price. I didn't even dicker! This is amazing and a little strange! I like to argue, and your used car guy was so good, I just agreed. Darn! We will be happy to recommend Byers to anyone, and thank you for the quality of your people and your dealership. Shirley M. Spellmire More

I had the best experience I've ever had buying a car. A single female on a car lot can be intimidating, but I did not feel that way here. I was really surprised how comfortable the whole process was. I D single female on a car lot can be intimidating, but I did not feel that way here. I was really surprised how comfortable the whole process was. I Definately recommend this location! More

I would highly recommend John Hess and this Toyota dealership. Even my friend, who was with me when I bought my new Highlander, said she would return to Byers for her next new car purchase. Everyone dealership. Even my friend, who was with me when I bought my new Highlander, said she would return to Byers for her next new car purchase. Everyone was very helpful and respectful. In 2007 I went to a Toyota dealership in Columbus, Ohio and had a very negative experience so I was not sure what to expect when I pulled into Byers Toyota in Delaware, Ohio. As I stated previously, this experience was outstanding. Thank you John Hess, Bryan D., Matt and Byers Toyota for an outstanding car buying experience. More

The service given to us was wonderful. We would definitely recommend this dealership to our friends. One thing I would have liked is, if the sale price did not include Toyota rebate in it. It was m definitely recommend this dealership to our friends. One thing I would have liked is, if the sale price did not include Toyota rebate in it. It was misleading. More