Byers Toyota

I have a 2002 Camry with 260,000 plus miles. In early October I visited Byers to check on a noise I was hearing that sounded like metal on metal. Myself and two friends with over 60 years experience in October I visited Byers to check on a noise I was hearing that sounded like metal on metal. Myself and two friends with over 60 years experience in the auto service business felt the noise was in the front right wheel. I left the dealer with the message "Tire Noise". I was not happy because I thought I knew better plus I had my experts supporting me, imagine that. I wanted to buy the new tires because the junk Goodyears with 29,000 miles were showing wear but wanted to wait 30 days. Two weeks after being at the dealer I was away and damaged the sidewalks in the front two tires. I was forced to buy new tires but only for the front. My noise was. The noise was still present after getting the new tires. I did more self checking and thought the front caliper was stuck and causing the noise. Back to Byers. They said the caliper was working but needs replaced but it was still tire noise. The next day I replaced the final two junk Goodyear tires ( worst passenger tire I have ever had ). When I left with all four new tires NO NOISE. I WAS SHOCKED! So too were my "expert" friends who actually were in the car and heard the noise. My hat goes off to Jason the service tech who has some hearing challenges. Unreal Job! AllI can say is WOW. Ihave been working with Byers in Delaware for over 15 years to service my Toyota cars and they are outstanding. You get what you pay for. They are not inexpensive but you can rest assured like me that when you your children, family, friends etc...are going to be driving a vehicle that if serviced by Byers Delaware is going to be the safest it can be. Thank you Jim Bevins More

Everyone we met was very friendly and did their best to help us find a vehicle we would be happy with. Knowing our credit ratings were not high, it was a good experience to expect to get a car ahead of help us find a vehicle we would be happy with. Knowing our credit ratings were not high, it was a good experience to expect to get a car ahead of time. More

We like that the sales were not pushy and in your face and they used easy going approach. They gave us rebate discount plus lowest interest credit line which was a plus! and they used easy going approach. They gave us rebate discount plus lowest interest credit line which was a plus! More

Pleasantly surprized with the ease of buying. We knew what we were looking for, and happily the personnel at Byers exceeded our expectations. Buying a car is not normally something we enjoy, but we were what we were looking for, and happily the personnel at Byers exceeded our expectations. Buying a car is not normally something we enjoy, but we were treated in such a way that it didn't even feel like that is what we were doing. More

Very positive experience. I leased a vehicle about three years ago, they followed up awith me and I was ready to get into another vehicle. Everything worked out well and I was very satisfied walking out th years ago, they followed up awith me and I was ready to get into another vehicle. Everything worked out well and I was very satisfied walking out the door. I am happy I made the time to stop in to get it done!! More

My wife and I purchased a 2012 Toyota Sequoia from Byers Toyota and had a great experience. Bill Smith was very professional, helpful without being pushy. Overall a very positive experience. I would stro Toyota and had a great experience. Bill Smith was very professional, helpful without being pushy. Overall a very positive experience. I would strongly recommend dealing with Bill. Keep up the good work! More

I never felt hurried or pressured to buy "today". In fact, I visited the dealership on several occasions over the course of a couple months before I bought. My salesman called me sparingly "today". In fact, I visited the dealership on several occasions over the course of a couple months before I bought. My salesman called me sparingly and only when new information was available to help me with my decision (ie. rebates, new inventory or dealer incentives). The best part was coming to a final price on the vehicle. No back and forth between the sales guy and finance. Simply a fair offer was made and the deal was done. Great experience overall More

We have dealt with Billie and Brian for the last 3 years. We had been involved in an accident with our RAV4 and it was very emotional. Billie and Brian were both very helpful and understanding. We told th We had been involved in an accident with our RAV4 and it was very emotional. Billie and Brian were both very helpful and understanding. We told them what we would like to do and they were able to put together a deal that would work for us. We have both our Toyotas serviced there and Tara and Josh in the service department have always gone the extra mile to make us feel important. Matt Darling in the finance area made us feel very important as he has done in the past and made the process very smooth. More

Our buying experience at this particular dealership was excellent. Each employee, from the sales manager, to the finance manager, to the sales personnel were very knowledgeable about their products and ext excellent. Each employee, from the sales manager, to the finance manager, to the sales personnel were very knowledgeable about their products and extremely helpful. We were able to reach an agreement on the price of my vehicle fairly quickly. After submitting a quick credit application, we received a very competitive finance rate. We were also given an estimate of the fees we could expect to pay and our final car loan payment, to eliminate any surprises. It was an awsome, effortless process. Great job Byers Toyota Family! More

I rate Phil Bickel very high. The biggest I rate Phil Bickel very high. The biggest frustration was that we twice were led to believe we had a car and both times, we were told, two days l I rate Phil Bickel very high. The biggest frustration was that we twice were led to believe we had a car and both times, we were told, two days later, they got sold...that was 3 cars twice. In an era of instant communication, I find it hard to understand that you still use Pony Express to communicate to the dealers with the available cars. I know they would rather sell the cars from the lot the vehicles are on, but it is, to me, unethical to lead somebody on...thinking they have a car for days that there was never an absolute hold on. We learned a big lesson on how the system works and how we will, or tell others to, handle the dealers in the future. Janet Blank More