Byers Toyota

Helpful and knowledgeable Rocky helped me find the perfect car for my family and needs. He is friendly, professional and knowledgeable about the vehicles to assist in making th Rocky helped me find the perfect car for my family and needs. He is friendly, professional and knowledgeable about the vehicles to assist in making the best choice possible. More

Second time for service I'm leasing a new Tacoma. Fantastic truck. Drivers sun visor kept falling off. So they put a new on and happy traveling. Service is very polite and pr I'm leasing a new Tacoma. Fantastic truck. Drivers sun visor kept falling off. So they put a new on and happy traveling. Service is very polite and professional and the service building is spotless. Great experience just as I suspected. More

Excellent as Always! The Service staff at Byers are always helpful and professional. Gynnae Britton always goes above and beyond to make sure my vehicle is always taken ca The Service staff at Byers are always helpful and professional. Gynnae Britton always goes above and beyond to make sure my vehicle is always taken care of. And that I am always informed of all services that is needed.. More

Excellent The service was quick, on time and through. All service members were very polite and friendly. I will return for all future service work on my vehic The service was quick, on time and through. All service members were very polite and friendly. I will return for all future service work on my vehicle. More

Recall and service They did a great job with the recall and the front end alignment Very nice while I was waiting for the service work. Muffins and coffee They did a great job with the recall and the front end alignment Very nice while I was waiting for the service work. Muffins and coffee More

Friendly sales personal The sales person was friendly and showed me each step of the process. I did a lot of the sales process over the phone and Jeff got back to me in a tim The sales person was friendly and showed me each step of the process. I did a lot of the sales process over the phone and Jeff got back to me in a timely manner and we were able to get most of the deal done over the phone. I don't like being in the sales room all day so I appreciated the fact Jeff took the extra step to work with me over the phone. More

Good deal, good car Salesman was helpful, pricing was fair. Bought Corolla because of incentives and highly-rated car. We weren't looking for anything fancy and it suited Salesman was helpful, pricing was fair. Bought Corolla because of incentives and highly-rated car. We weren't looking for anything fancy and it suited our needs. More

Great experience I bought a used car, my second at Byers, and any concerns I had I had were answered quickly. Troy was great to work with! I bought a used car, my second at Byers, and any concerns I had I had were answered quickly. Troy was great to work with! More

Great Everything was top notched. Jeff and Phil did a great job to get the RAV4 my wife wanted. Smooth ride from start to finish. A+ Everything was top notched. Jeff and Phil did a great job to get the RAV4 my wife wanted. Smooth ride from start to finish. A+ More

My Byer's experience was good, until I drove off the lot So I want to start by saying I did have a positive BUYING experience overall with Byers. After leaving the lot though is a different story. Mo was So I want to start by saying I did have a positive BUYING experience overall with Byers. After leaving the lot though is a different story. Mo was our salesman and in my opinion a genuinely personable and helpful guy. But Mo took me on at the same time he had an appointment to meet with another customer. Rather than having another sales agent assist us, our visit was extended well beyond what it should have been while Mo dealt with his other clients. Once we had his full attention things went much smoother and, even while flustered at times, Mo helped me get a great car. Now this car was being used as a mail-car for the dealership, so it did need some serious cleaning inside and out. The service center was closed for the weekend, however Mo assured me I could stop by absolutely whenever and get a full detailing service, no problem. So naturally, I wanted to get back in as soon as possible to get those annoying stickers off in order to see the road and to get my new baby all cleaned up to really show off. So I made an appointment to get it taken in a few days later. The receptionist who made the appointment assured me it would be no issue if my father took the car in for me for the appointment as I work 9-5 during the week. She additionally said it should take about 3-4 hours (MUCH longer than Mo led me to believe) and that a rental car would be provided which fine, while inconvenient, not a super big deal. Now flash forward to appointment day and my father, who lives in South Columbus, took the car up to Delaware, a good 45 minute drive, for the 10:30am appointment. Because he didn't want to drive too far in the rental car with gas prices what they are, he stuck around the area to hang out and grab lunch and relax for the next 3-4 hours. Flash forward to 2:30pm when he's expecting a call that service is complete he instead is told that the car will actually not be available for pick up until TOMORROW MAYBE. Mind you, he made the 45 minute trek up with the previous guarantee that this wouldn't be a big deal and this is the only day in the foreseeable future either of us can come in. On top of having to pay for the gas needed to fill up the rental and wasting his previous 4 hours for nothing. Thankfully some respite came in the form of the Used Car Manager, Darryl Becker. Almost seven hours after arriving at Byer's we finally got some sort of sympathy for how ridiculous the situation was. Whatever Darryl said to those in the service center or whomever held responsibility for the situation, the car finally was returned completely cleaned and with a newly plugged tire. I'm thankful for Darryl's help in the situation but still dumbfounded that others in the staff failed to recognize what an inconvenient situation they put my father and me in. In conclusion, I just feel like the car did not need a new paint job or any extreme work other than to replace one tire that had a nail in it and give the inside and outside some TLC. I don't understand how for a service center open until 6pm originally said that they would not be able to complete work on a car brought in at 10:30 in the morning. If I could go back in time I would have just waited to take the car off the lot if I knew it was going to take all this just to get the car in the c More