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Byers Toyota
Delaware, OH
2,473 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com!
At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,473 reviews
January 26, 2021
Great service department highly recommend. I don't take my car anywhere else. All my questions were answered do not have to wait long thanks my car anywhere else. All my questions were answered do not have to wait long thanks More
by kent_piper
Verified CustomerEmployees Worked With
Other Employees :
I forget the cashiers name she was fast and efficient cashing out my bill, Pam Bishop, Tara Farmer, Dan Kelley
January 25, 2021
Jared and the team at Byers Delaware Toyota were great to work with. Not only did they take the time to explain the ins and outs of my lease, they gave me the best price in town. Happy repeat customer. work with. Not only did they take the time to explain the ins and outs of my lease, they gave me the best price in town. Happy repeat customer. More
by TacoMan 2021
January 25, 2021
I am relatively pleased with my purchase from Byers. I think pricing could have been better considering rebates they get from Toyota, but deal ok. think pricing could have been better considering rebates they get from Toyota, but deal ok. More
by dwhite170
January 22, 2021
Update: The experience below was made right by the dealership. They sent me a check to refund the extra fees their former employee had charged me. Good customer service in the end. Original post: dealership. They sent me a check to refund the extra fees their former employee had charged me. Good customer service in the end. Original post: A nice sales experience with Tyler ended really badly in the finance dept. I asked the finance manager Chad, just prior to signing documents: "...are we getting plates today...for the $200 document prep fee you put into the paper here?.... I would have expected we would get plates or at least plates in the mail." He told me something like: "Well you have to go to the BMV and pick up your plates, but two years of registration is paid for. Look, you just have to go pick up your physical plates, everyone has to do that." I wasn't going to foul up the deal over $200 but I was very skeptical about his super quick rushed answer. Sure enough...as I feared, I went to the BMV this week and told them I was there to pick up by plates. I asked them if any fees had been transmitted to take care of the 2 year registration and they of course said "no". So Byers duped my family. It seems so shocking to me that for $200 and some convenience of just getting me out of there, that this person (50's year old finance guy, nice expensive leather OSU jacket, watch out for him) would just lie to me and thereby insure I would 1.) never buy anything form them again and 2.) probably tell this story to anyone who will listen for the rest of time. I'm so disappointed at being treated that way. I felt like driving up there and just taking 30 seconds to tell him I know he lied to me....but I just have a feeling he has been doing that so long it wouldn't even matter. $200.... very small incentive for his reputation and the reputation of Byers. More
by kyork
January 22, 2021
We drove 40 min to look at 2 vehicles that Byers had available on line. Neither vehicle had arrived at the lot yet. We were told that both would be there within the next couple days and that Christian available on line. Neither vehicle had arrived at the lot yet. We were told that both would be there within the next couple days and that Christian Norman would contact us immediately so we could look at the cars before they sold. We made it very clear how interested and serious we were about these vehicles. During our visit, Christian must have told us 5 times how important it was to him to provide us good service. Not only did Christian not call us back at all but no one did. So we followed up only to find out that both the vehicles had come in and sold. WOW! Either Christian and the sales team have so many customers that they don't need our business or Christian lied to us about how important good service was to him. What a joke. If I could give him no stars I would. We've still not received any calls back. More
by mimi.realtyexec
Employees Worked With
Christian Norman
January 21, 2021
Friendly, not pushy, willing to negotiate. Clean dealership. Troy was really nice to work with, attentive to our needs and honestly did not have a salesman's demeanor. dealership. Troy was really nice to work with, attentive to our needs and honestly did not have a salesman's demeanor. More
by Lambchop
January 21, 2021
When I have my car serviced, Gynnae is the best. I always feel like my car got the best service and I feel Secure in their suggestions always feel like my car got the best service and I feel Secure in their suggestions More
by Venza
Employees Worked With
January 20, 2021
Truck has been there 3 times for vibration in the rear and a engine light. Was told it was just tires out of balance. Vibration is normal. Truck did not vibrate 5 months ago when I purchased. All I get is and a engine light. Was told it was just tires out of balance. Vibration is normal. Truck did not vibrate 5 months ago when I purchased. All I get is excuses. Truck is undeliverable. Now the truck is at a private reputable mechanic. With once again engine light on p219A. Plus tires are still out of balance. I have spent over $1300 at byers plus they charge for a rental car on top of that and fixed nothing. I need refunded for work not performed. So much for customer service More
by hantzschelee
Employees Worked With
Other Employees :
Pam Bishop, Tara Farmer, Dan Kelley
January 19, 2021
My head lights are so far off it's ridiculous in the truck I just bought an after seeing what you are asking for my trade in holy xxxx I got hosed truck I just bought an after seeing what you are asking for my trade in holy xxxx I got hosed More
by morrj725
Employees Worked With
Travis Rausch
