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Byers Toyota - Service Center

Delaware, OH

4.5
1,307 Reviews

1,307 Reviews of Byers Toyota - Service Center

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February 29, 2024

Very nice, very helpful. Did not pressure me into anything. Byers Toyota has a great service department. I would highly recommend it. More

by brianlovell
Recommend Dealer
Yes
Feb 29, 2024 -

Byers Toyota responded

Thank you for taking the time to share your experience with us! We are thrilled to hear that our team was very helpful and provided a no-pressure sales environment during your visit. Our service department takes pride in providing top-notch care for our customers and we are glad to know that you had a great experience. We appreciate your kind recommendation and hope to see you again soon at Byers Toyota.

February 22, 2024

I have had a great experience with the sales department, but have always felt like the service department is shady. They will always explain to me that there are necessary maintenance things that are expens More

by Ltiller14
Recommend Dealer
No
Feb 26, 2024 -

Byers Toyota responded

Thank you for taking the time to provide us with your feedback, we truly value our customers’ opinions. I am glad to hear that you have had a great experience with our sales department and sorry to hear about your concerns regarding the service department. Please know that our top priority is providing exceptional service to all of our customers. We take all customer feedback seriously and have shared your experience with our service team. We strive to always be transparent when it comes to necessary maintenance and pricing, so I apologize if this wasn't reflected in your last visit. We hope to improve upon your next visit and regain your trust in our service team. Thank you again for bringing this to our attention, and we look forward to continuing to assist you in all of your vehicle needs.

February 17, 2024

Good welcome and good feedback The lady communicated what I wanted to check to the technician and gave me feedback. She went ahead to tell me what else is needed to be done. More

by Kimezedavid
Recommend Dealer
Yes
Feb 19, 2024 -

Byers Toyota responded

Thank you for your 5-star review, we are glad to hear that our team at Byers Toyota provided you with excellent service! We take pride in the communication between our service team and customers, as well as taking the time to explain any additional services that may be needed. We value your business and appreciate your feedback. Please do not hesitate to reach out to us for any future needs or concerns. Thank you for choosing Byers Toyota!

February 16, 2024

Always a pleasant experience from sales to service I will always recommend Byers to all my friends and family! More

by BRETTSPRING
Recommend Dealer
Yes
Feb 16, 2024 -

Byers Toyota responded

Thank you so much for your kind words and for recommending Byers Toyota to your friends and family! We take great pride in providing exceptional sales and service experiences for all of our customers, and we couldn't do it without wonderful customers like you. We look forward to continuing to exceed your expectations with every visit. Thank you again for choosing Byers Toyota!

February 10, 2024

Timely, kind, helpful, personalized, above and beyond. Every visit exceeds my expectations. The entire family has a car from Toyota now because of their amazing service department. More

by MARCY.BURGIE.2000
Recommend Dealer
Yes
Employees Worked With
Tara Farmer, Tara Farmer
Feb 15, 2024 -

Byers Toyota responded

Thank you for trusting Byers Toyota, and specifically our service department, for all of your automotive needs. We are committed to providing exceptional customer service and it brings us great joy to see we have exceeded your expectations. Our team takes pride in going above and beyond for our customers, and we're thrilled to hear that you have become a loyal Toyota family because of our service. Your kind words mean a lot to us and we look forward to continuing to provide you with timely, kind, and personalized service for all your future visits. Thank you again for choosing Byers Toyota! Your satisfaction is our top priority.

February 06, 2024

Good and quality service Service writer was courteous,helpful, and very professional. Service was excellent. And fast More

by joe.marte256
Recommend Dealer
Yes
Feb 06, 2024 -

Byers Toyota responded

Thank you for choosing Byers Toyota for your vehicle's service needs! We're thrilled to hear that our team provided good and quality service, as well as excellent and fast service. We take pride in offering top-notch customer service and it's great to hear when it's recognized. We know your time is valuable, and we appreciate you taking the time to leave us a review. Our team strives to provide exceptional experiences for all of our customers. Please don't hesitate to reach out if there is anything else we can assist you with in the future. We look forward to seeing you again!

February 04, 2024

Very professional group of employees at this dealership. Was willing to work with us on the timing of the deal, that got delayed by the insurance company on a total collision claim. More

by WDECKLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Butch Chipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff "Mullzie" Mull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Byers Toyota responded

Thank you for taking the time to leave us such kind feedback! We are happy to hear that our team at Byers Toyota provided you with a professional and accommodating experience. Our goal is to ensure our customers are satisfied in every aspect of their visit, no matter the timing delays. Thank you again for choosing Byers Toyota, we look forward to working with you in the future.

February 04, 2024

I liked the no xx and you didn't try to tell me my 2017 Lexus needed $5k of work. However I'm highly annoyed by the harassing text messages to complete a survey. More

by RSWAGER
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gynnae Britton
Feb 06, 2024 -

Byers Toyota responded

Thank you for taking the time to leave us a review! Here at Byers Toyota, honesty and transparency are our top priorities. We're glad to hear that your experience with us was positive and that you appreciated the straightforward approach of our team. We look forward to continuing to provide you with reliable and trustworthy service for your Lexus in the future! See you at your next appointment.

February 03, 2024

Gynnae has always been gracious, helpful, and thorough. I have been coming to this service department for all my Toyota vehicles for a great many years - Supra, 4Runner, Land Cruiser, Tacoma. More

by MCALDERONEDVM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Byers Toyota responded

Thank you for taking the time to leave us a review, we really appreciate it! We are thrilled to hear that Gynnae has been nothing but helpful during your numerous visits to our service department. We take pride in providing excellent customer service and will be sure to pass along your kind words to Gynnae. We are grateful for your loyalty over the years and we are happy to be your go-to dealership for all of your Toyota vehicles. Our team looks forward to continuing to provide you with top-notch care and service during your future visits. Thanks again for choosing Byers Toyota!

February 03, 2024

Good efficient service with great communication from start to finish The work was done correctly and quickly More

by joshtkelly
Recommend Dealer
Yes
Employees Worked With
Jameson
Feb 06, 2024 -

Byers Toyota responded

Thank you for your kind words and five-star review! We love hearing from satisfied customers like yourself. Our team at Byers Toyota is dedicated to providing efficient service with clear communication every step of the way. It's great to hear that we were able to meet your expectations and complete the work quickly and correctly. Thank you for choosing Byers Toyota - please don't hesitate to reach out if there's anything else we can assist with in the future!

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