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Byers Toyota - Service Center

Delaware, OH

4.5
1,292 Reviews

1,292 Reviews of Byers Toyota - Service Center

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February 28, 2025

Had shaking in brand new Tacoma over 65mph but they told me they couldn't take the car over that speed so I was out of luck. Took a lot of conversations for them to finally take it in. Was in the shop ove More

by kylebaker1384
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Snyder
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop
February 27, 2025

Gynnae’s was awesome to deal with. She took care of all our needs. I would recommend her to anyone More

by tawnnybritton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2025

Friendly upon arrival and Great service! They keep you informed throughout the visit. They also give information and recommendations at the end of the visit, without pressure to get things d More

by barbparker17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
Feb 26, 2025 -

Byers Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that you appreciated our friendly service and the effort we put into keeping you informed during your visit. Our goal is always to provide clear recommendations while ensuring you never feel pressured. It’s wonderful to know that came across. We look forward to assisting you again in the future!

February 22, 2025

Helpful, courteous, thorough, fast. Always very professional. Love the muffins and tea while I wait. More

by alanfrank0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Byers Toyota responded

Thank you so much for your kind words. We’re thrilled to hear that you found our team professional and appreciated the muffins and tea during your visit. It’s always our goal to make your experience both comfortable and enjoyable. We look forward to serving you again!

February 19, 2025

The sales person who sold me the car 1. 5 years ago, saw me and asked how the car was and genuinely was interested Help me solve a problem More

by pdpratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony P, Pam Bishop, Tara Farmer
Feb 19, 2025 -

Byers Toyota responded

Thank you so much for sharing your experience. It’s wonderful to hear that our salesperson not only helped you find the right car but also followed up with genuine care after all this time. We always strive to build lasting relationships with our customers, and your kind words truly mean a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to help!

February 11, 2025

Always a pleasure to deal with Tara and the other service writers at Byers. Service is always perfumed on time and costs is what is quoted. No surprises! More

by radar_rider16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
Feb 12, 2025 -

Byers Toyota responded

Thank you so much for your kind words and positive feedback. We’re thrilled to hear that you’ve had such great experiences with Tara and the rest of our service writers. Ensuring timely service and accurate quotes is always our priority, and it’s wonderful to know that this commitment is making a difference for you. We truly appreciate your support and look forward to serving you again in the future!

February 11, 2025

Diligent worked to find a resolution to my interment steering wheel heating issue. It was hard to replicate, but they kept after it and found the root problem. More

by ohcatamount
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Byers Toyota responded

Thank you so much for sharing your experience! We truly appreciate your patience while we worked to resolve the issue with your steering wheel heating. Our team is committed to ensuring every problem is addressed thoroughly, and it means a lot to hear that we were able to find the root cause. If you need any further assistance, please don’t hesitate to reach out. Safe travels!

February 10, 2025

Very efficient and polite. I couldn't pay that day. Something was wrong with my card and I didn't have my check book. Tara trusted that I would come back next morning and did t More

by SANDYK10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
Feb 10, 2025 -

Byers Toyota responded

Thank you so much for sharing your experience with us! We’re thrilled to hear that Tara was able to assist you and trust you during such a moment. Your kind words mean a lot to our team. We’re always here to ensure a positive and helpful experience for our customers. Thank you for your trust and for coming back to see us!

February 09, 2025

Easy to schedule and Great customer support team… quality work and consistent experience at Byers More

by George R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
Feb 10, 2025 -

Byers Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that scheduling was easy and that our customer support team made a positive impression. Providing quality work and a consistent experience is always our top priority, and your feedback motivates us to continue delivering the best service possible. We truly appreciate your support!

February 08, 2025

15 year customer. Up until recently, I would have given 5 stars. Something has happened to this service department. Their diagnostics are simply lazy. My truck had a s More

by dean.allard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tara Farmer
Feb 10, 2025 -

Byers Toyota responded

Thank you for sharing your feedback and for being a loyal customer for 15 years. We truly value your trust and take your concerns very seriously. I’m deeply sorry to hear about your recent experience—it’s clear we fell short, and I can’t apologize enough for the frustration this caused. We strive to provide accurate diagnostics and exceptional service, so it’s disappointing to hear we did not meet those standards during your visit. Your experience has been shared with our service team to ensure we take steps to improve and prevent this from happening again. If you’re open to it, we’d appreciate the opportunity to discuss this further and make it right. Please reach out to us directly at your earliest convenience. Thank you again for bringing this to our attention, as feedback like yours is essential for us to improve.

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