Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,324 Reviews of Byers Toyota - Service Center
Sort by
August 25, 2020
Everyone was very nice and helpful and made us feel like they cared. The car looked great. What else can I say, we bought the car there, the service is a little expensive they cared. The car looked great. What else can I say, we bought the car there, the service is a little expensive More
by BENMAHAN
Verified CustomerEmployees Worked With
Tara Farmer
August 25, 2020
Had a problem....adjustment made...no problem....no charge. Mighty fine. Service managers office was open door. Getting in and out onto Rt 23 is a little tricky. charge. Mighty fine. Service managers office was open door. Getting in and out onto Rt 23 is a little tricky. More
by MMEYER30
August 25, 2020
Professional and friendly staff! Was assisted from the moment I got there until the time left. Staff stayed in contact with me during the whole process. moment I got there until the time left. Staff stayed in contact with me during the whole process. More
by ssgdudgeo
August 21, 2020
Friendly and good at what they do. They were prompt . They serviced the car and took care of all issues. I would recommend this dealership. They serviced the car and took care of all issues. I would recommend this dealership. More
by PA220
Employees Worked With
August 17, 2020
I was at the service shop getting my passenger air bag replaced for the second time. Waiting area had sufficient spacing so that social distancing could be maintained. A few people in the waiting area d replaced for the second time. Waiting area had sufficient spacing so that social distancing could be maintained. A few people in the waiting area did not wear masks increasing possible exposure to Covid virus. Replacement of air bag was completed in a reasonable amount of time. More
by Gluegod1953
August 14, 2020
Came in for regular oil change . I have always had excellent service at Byers. Everyone is so friendly and helpful . If I need extra work that will take extra time done they offer t I have always had excellent service at Byers. Everyone is so friendly and helpful . If I need extra work that will take extra time done they offer to take me home and pick me up when my car is ready. They are so thoughtful and kind. More
by ETEADUTCHER
Employees Worked With
Tara Farmer
August 13, 2020
I took my van for service and was told about 3 hours. About 4 hours later I get an update on my service (for my ac which I simply requested to be charged because I know something is wrong with it and I j About 4 hours later I get an update on my service (for my ac which I simply requested to be charged because I know something is wrong with it and I just wanted to try to get through summer without a huge bill which I also explained). So at this 4 hour mark NOTHING has been done with my ac and I have about a 4,000 estimate for repair. I text again and explain that I just wanted it charged. The estimate was given and agreed, knowing there was no guarantee for how long it would last. Then I was quoted about another hour and a half (which would make the total time about 5.5 hours)!!! After about a half hour I get a call to tell me it was done and a lower price was given to me for the ac charge and approved by a manager.. Great! I got to the dealership, paid for the oil change and ac charge and left. My ac was still blowing warm after several minutes of being gone from the dealership (I gave it a few minutes thinking it had to “warm up”). I text Tara to tell her what happened. She called me back but I couldn’t answer because I couldn’t hear with windows down. I called when I got home and she apologized and refunded my money. However, in a short statement I took my van for a specific service, they attempted to sell more knowing I know there’s a problem, it took nearly double the tome I was quoted, I paid and then the service wasn’t even done!!!!! So now I have to waste my time for several to take it elsewhere (because there not a chance I’ll ever bring my vehicle back there), which is inconvenient and more importantly takes time away from my children and disrupts plans for the day or my sleep schedule (because I’m a nurse who works nights). I am to put it mildly not happy! And when I do decide to trade and upgrade my vehicle, which I know is coming in a few months, I certainly will NOT come there!! More
by ONELUCKYMOM_4
Employees Worked With
Tara Farmer
August 13, 2020
Toyota toyota do do good good job job. Troy is is is is is awesome! Waiting on touch-up paint for truck for almost two weeks is awesome! Waiting on touch-up paint for truck for almost two weeks More
by Shawn and Terri
August 11, 2020
Awareness of customer needs met! Chelsie, was great in attending and understanding what I wanted done though it was very technical. I have been to other dealerships but this was my be Chelsie, was great in attending and understanding what I wanted done though it was very technical. I have been to other dealerships but this was my best experience! More
by scaruso10
Employees Worked With
Chelsie Yost, Blaise Bentley, Earnest Meier, MIchael Hornung, Jeff Hoppes
