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CDJR of Leesburg
Fruitland Park, FL
4,263 Reviews
Here at Chrysler Dodge Jeep Ram of Leesburg, it is our mission to be the automotive home of drivers in the Fruitland Park, FL area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile!
Speaking of new Dodge, Jeep, Chrysler, Ram models, you have your pick of our showroom. Our local dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Fruitland Park.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,264 reviews
April 21, 2020
Best dealership I have ever felt with in 40 years. The sale was more than expected. The service dept really cares about my needs and the parts department looks out for my wallet. Awesome sale was more than expected. The service dept really cares about my needs and the parts department looks out for my wallet. Awesome More
by Rpaulhaigh
Helpful April 21, 2020
Employed were very nice and took care of my truck in recall and cleaned it I am very pleased with everyone when I come in recall and cleaned it I am very pleased with everyone when I come in More
by Nancy
Employees Worked With
Other Employees :
Marc Lopez, John A. Frolio, Nancee Thompson
February 18, 2020
Unprofessional sales manager talked them out of a cash sale Went lot shopping with Rob Storz and found a unit that I was willing to negotiate on. Nice enough guy, somewhat knowledgeable on the product. He offer Went lot shopping with Rob Storz and found a unit that I was willing to negotiate on. Nice enough guy, somewhat knowledgeable on the product. He offered a test drive and asked for my drivers license, I declined, and he asked but why not? I told him that I drive the same kind of unit all the time, and that I would provide my personal information when/if the appropriate time came. He did enough right things to get me in the seat, and I simply asked for his best number on the unit. He did not answer me. He just continued to probe, asks all the questions, and try like heck to put my info into the system. Eventually he recognized that he was not getting anywhere, so he signaled the floor manager that he needed help with me. As if sent from above, Charles Hunter suddenly arrives at his desk with a cup of cold water for my wife and I, along with some feel good story about how he noticed us walking around outside and that we looked warm. Charles then went to work on me, or so he thought, with all the questions. I simply asked him for his best number on the unit, and introduced the possibility of a trade being involved. He continued to probe and question, to no avail, but I did agree to have my current vehicle appraised. Before he left to take a drive, he slid me a scrap of paper with a ridiculously high number written on it, which I just chuckle at. On his way out the door, he sends in the next guy to work on me while he's gone. Matt Tingly comes over like a timid little lamb, and can only muster up the courage to ask for my zip code, which I provide. I tell him that I just want a real figure on the unit, and on my current vehicle. I watch as he scurries off back to the sales desk, and tells Sales Manager John Frolio that he can't get me to give up any info, or agree to be put into the system, and that I just want the hard numbers. John Frolio decide to send in his closer, and that's when Robert Smith showed up in front of me. That is also where the whole deal began fall apart for them. I had tolerated the dance, I had tolerated the waste of my afternoon, I had even tolerated the silly offer that was presented to me. I recognized that it's all a part of the game, but it was time to get a straight answer. I asked Robert to provide it. He refused to talk to me about real pricing, and demanded that I give him my information and be put into the system. I simply declined again, and asked if he had figured out that I know the games they were playing. You see, I've been in the business. I know how this works...get 'em in the seat, keep 'em in the seat, get their info into the system, run their credit, keep rotating "managers", keep the pressure on, make stupidly high offers, go back with $500 off, bust out the four square, but whatever you do...don't let them leave. I've been there. He became verbally abusive towards my wife and I, and insulted us both numerous times. As such, we immediately got up and walked away. I approached the sales desk and demanded my car keys back, as I was not happy and wanted to leave. I told Rob Storz that Robert Smith had just blown his sale. Matt tells me that Charles is still out on the test drive, and that they want to talk about things. So I talked about how unprofessional, conniving, dishonest, and rude they were, and how they totally blew it. Matt piped up again with some silly story about wanting to present a professional sales proposal, and that required all of my personal information, which of course is total bs. I informed all of them that I had been very successful in the business, and had completed many deals, and that not a single one of them required a cash customers personal information for a final price to be agreed upon. That's right, I was a cash customer. I had intended to see where they were on a trade value, and to then negotiate a final, out the door price for the unit we were interested in, and to drive it home that day. And all of that was set to occur, right up until that arrogant and nasty "sales manager" named Robert Smith became involved. So, good job Robert Smith. You and your nasty attitude screwed Rob Storz out of a flat that he earned, and your dealership out of a substantially profitable cash deal. You should be ashamed of yourself to act that way towards anyone. How this guy is allowed to interact with customers is beyond me, and for him to be a "manager" is an insult to the professionals doing it right. This clown shouldn't manage a local bingo game, no less people, or sales. Needless to say, this was a poor buying experience overall, and Robert Smith is a disgrace. This whole crew needs sales training, along with interpersonal skills, and ethics training. They are fortunate that I am not the GM of this store, as they would all be looking for jobs. This is no way to do business. It will cost you, and it will hurt your brand, and your dealership. I hope that action is taken, starting with the termination of Robert Smith. John Frolio did try to apologize for his teams conduct, however it was too little, too late. I wouldn't spend a dollar in this place, nor do I recommend that anyone else does. Car dealerships are a dime a dozen. You can certainly find one that will treat you with the requisite level of respect deserved by a paying customer, but you won't find it here. More
by The Truth about Bill Bryan CDJR Fruitland Park, FL
Employees Worked With
Other Employees :
The pathetic, rude, and arrogant "sales manager" named Robert Smith gets zero stars. What he should get is fired., Matt Tingley, John A. Frolio
February 15, 2020
I'm a return customer.My 1st purchase in June 2018 and again Feb 7th 2020. Both times all the work was done via phone and internet.I live 100 miles from the dealership. Both times no surprises everything again Feb 7th 2020. Both times all the work was done via phone and internet.I live 100 miles from the dealership. Both times no surprises everything was upfront and as agreed upon. Very professional and courteous staff.I would like to thank Marie Cote, Robert Smith, Billy, and a manager named John, I think. They all went above and beyond, delivered my new truck to my house and 3 days later Billy drove back to install a tri fold bed cover. Can't say enough Great Dealership! Great Experience! When I'm in the market again all I can say is I'L BE BACK Bob, ORMOND Beach Fl More
by trebor-r
Employees Worked With
Marie Cote, Robert Smith, Billy
February 01, 2020
Don't believe everything you're told I visited the dealership seeking a 2020 Cherokee. There was nothing on the lot, near what I wanted, so I asked the sales consultant about ordering I visited the dealership seeking a 2020 Cherokee. There was nothing on the lot, near what I wanted, so I asked the sales consultant about ordering from the factory. He apparently checked the inventory of some other dealerships and located a vehicle like the one I wanted. I was told then that the vehicle would be transported on a truck to this destination. I inquired with the manager, and was told the same thing. In fact, during our transactions, I was told no less than six times that the vehicle would be transported by vehicle hauler to that location. After three days I was notified that the vehicle was at the dealership and was being cleaned. I went to the dealership and completed the transactions, still having not seen the vehicle (being cleaned). Mileage on the Closing Statement indicated 65 miles, which I considered reasonable. When I finally got the vehicle and headed out of the lot I noticed the odometer at over 600 miles. I asked the sales consultant how the vehicle was delivered and he indicated that he thought it had been driven. (which is about the distance from North Carolina, where the vehicle originated from). When I purchase a new vehicle, I do not expect it to already have 600+ miles, especially when talking about a vehicle costing in the mid-forties.. Had I known this, I would have definitely ordered from the factory. I have purchased 3 vehicles from this dealership but will never again buy another from them, nor would I recommend them to anyone else. More
by rron23
January 11, 2020
Great buying experience and very pleased with my Dodge Our sales rep was great. Bought a 2019 Grand Caravan to move boxes to New Jersey. Manolo was very knowledgeable of the vehicle when showing us its fea Our sales rep was great. Bought a 2019 Grand Caravan to move boxes to New Jersey. Manolo was very knowledgeable of the vehicle when showing us its features. Sorry we can not use the service department as we have relocated to New Jersey. The Van runs great. We had it fully loaded on the trip from Florida to New Jersey. Would recommend this dealership to anyone. More
by summerfieldpress
Employees Worked With
Manolo Jusino
December 27, 2019
December 8th our Dodge Ram decided it was time to take a break. We had the truck towed to Bill Bryan Service Dept. It was promptly handled by Gary. He is an amazing employee and was wonderful working wit break. We had the truck towed to Bill Bryan Service Dept. It was promptly handled by Gary. He is an amazing employee and was wonderful working with us handling all phases of our distressing predicament. Assessment ofrepairs, warranty info, rental car and finally getting our vehicle to us without hassle. I rate Bill Bryan at 1010/0 because of our service rep, Gary. More
by LindaBurt
Employees Worked With
Gary, service dept.
November 11, 2019
bad car buying experience and service on my car Had my 2017 Pacifica in for service on 11-8-19. Jose called and said we needed front end alignment, $140.00. No difference in wear on tires. Had my 2017 Pacifica in for service on 11-8-19. Jose called and said we needed front end alignment, $140.00. No difference in wear on tires. More
by Jacob@4950
Employees Worked With
jose service
November 11, 2019
bad car buying experience wanted to buy a new car 11/11/19 get out lease with bill bryan was told 10,000 off 2019 model 4hrs later sticker price no thanks wanted to buy a new car 11/11/19 get out lease with bill bryan was told 10,000 off 2019 model 4hrs later sticker price no thanks More
by Jacob@4950
October 23, 2019
Return of truck after service Well, all went great until time to pick up the truck. I had applied for a Ram Master Card as my service advisor had suggested. It was approved and we Well, all went great until time to pick up the truck. I had applied for a Ram Master Card as my service advisor had suggested. It was approved and we received the card in the mail. On the day we went to pick up the truck, we called to activate card. Master Card says we can not use it as there is suspicious activity on the card (the one we just received in the mail?). They say my wife should "walk" to the bank, any bank, so they can verify who she is. We live in a rural area and closest bank is 5 to 10 miles away. I'm already at the dealer so I call MC and ask if the dealer can verify who I am. Nope, has to be a bank. So I ask if I can take my truck to go take my wife to the bank to hey this straight. The cashier rudely says that she will not release the keys until bill is paid. So, I ask for the keys back form the rental truck so I can take care of this. Nope, my truck is repaired so I can not use the rental truck any longer. The service advisor offers to have someone drive me home, 35 miles away. Lucky for us my son shows up and takes my wife to the bank. Bill paid, got my keys and home I go. This was Friday. Monday I notice two charges on my debit card for $41 each from Hertz. Turns out the dealer never called to say the rental had been returned to them. I call Hertz and the gentleman says that I got charged because I did not return the truck directly to them. I tell him to wait a da@# minute. I was told by Hertz and the dealer to return the truck to the dealer. He said that he was just telling me, if I had returned it directly to them, this would not have happened. He said the charges would be removed that day. Next day, charges are still there I have contacted my credit union to remove the charges. My advise, stay as far away from Bill Bryan Dodge and Hertz Car Rental as possible. More
by hgraham90
Employees Worked With
Jose Valdez and cashier in service department.
