CDJR of Leesburg

Purchased a 2018 F250 from this dealership with 29K miles as this vehicle was “a great deal”, drove it off the lot and instantly TPM sensor came on, and heated/cooled seats quit working. During the drive hom as this vehicle was “a great deal”, drove it off the lot and instantly TPM sensor came on, and heated/cooled seats quit working. During the drive home we noticed a howling coming from the rear sliding window, the track holding the window on was barely secured and window was allowing air/water to seep in. A sticky residue outlined the window as if prior owner had taped the window to prevent leaking. Sales guy Sean was immediately notified via text, the next day he called and appointment was made to drop vehicle off and get a loaner so vehicle could be serviced 4 days later. Upon arrival to service it was stated the heated/cooled seats would not be addressed as we did not purchase the additional warranty and it is not a safety feature. Not to mention they hadn’t set a loaner aside! The finance gentleman Tony and “G” at main desk found this amusing as we should have purchased the extended warranty and that’s why we “got such a good deal on this vehicle” -which would have been understandable had it had been mentioned this feature didn’t work. Absolutely insane this dealership won’t stand behind products they sell. STAY AWAY! More

Ryan was awesome. He stuck to his guns and got the extended police company to get off their behinds and do some work. He got the vehicle ready in no time and should be He stuck to his guns and got the extended police company to get off their behinds and do some work. He got the vehicle ready in no time and should be commended for his hard work. More

The dealership handled my repair, amicably in a timely manner. A little costly but I guess that’s to be expected with dealership prices. manner. A little costly but I guess that’s to be expected with dealership prices. More

Jason shop Forman is awesome. Took care of all my concerns and explained the repair that was needed and performed. Dave service Manger very helpful and gave me some jeep history Took care of all my concerns and explained the repair that was needed and performed. Dave service Manger very helpful and gave me some jeep history knowledge More

Pleasant agent. Good service. Even took care of r3call I was unaware of. Reasonable wait time. Good service. Even took care of r3call I was unaware of. Reasonable wait time. More

Very pleased that my visit was all covered under warranty. Saturday service appointments are very convenient as well. warranty. Saturday service appointments are very convenient as well. More

Dealer never contacted me about the vehicle I requested information. I received a call and there was no pictures of the vehicle, someone was supposed to send them. Nothing. information. I received a call and there was no pictures of the vehicle, someone was supposed to send them. Nothing. More

Great people from Rachel in CDC through. Closing the loan paperwork with a professional that didn't try to sell me a bunch of additional stuff was nice Closing the loan paperwork with a professional that didn't try to sell me a bunch of additional stuff was nice More

When I make an appointment, I get in and out right away. While I wait, I can get something to eat and drink at no charge. Also the service staff makes sure I know what doesn't and what does need to be don While I wait, I can get something to eat and drink at no charge. Also the service staff makes sure I know what doesn't and what does need to be done and when. I appreciate that. More

Great waiting area - clean, spacious and accomodating. Service was fast and reliable. Jose kept me informed and came to find me immediately when vehicle was finished. Service was fast and reliable. Jose kept me informed and came to find me immediately when vehicle was finished. More