James Cavitalo

Our experience with CDJR of Leesburg started with pressure to buy something we didn't need. Sales rep Chris Clark told us the Premium Protect Plus plan was required on all their vehicles — it wasn't, pressure to buy something we didn't need. Sales rep Chris Clark told us the Premium Protect Plus plan was required on all their vehicles — it wasn't, and we later confirmed in writing, from the plan's own claims supervisor, that it wouldn't have been valid on our car anyway due to an aftermarket wrap. There was also an inconsistency in the vehicle's disclosed history that we caught before signing — only because we ran our own independent history check rather than relying on what we were handed. My advice to any buyer here: pull your own vehicle history report from more than one source before you sign anything. The issue ultimately got resolved to our satisfaction, and we credit the dealership for that. The deal nearly fell apart when finance rep Justin Prather told us it was being cancelled. Justin was removed, and finance manager MJ stepped in — getting the corrected paperwork finalized wasn't the smoothest process, but he got it done. GM James Cavialto ("JC") worked through the substantive fixes, correcting the pricing and removing the invalid protection plan, to get us to terms we could accept. After delivery, the drive home to Pennsylvania was rough: a tire with a slow leak needed repeated air top-offs for hours, and the car threw a rare oil pump warning that escalated overnight from "OK to drive" to "power reduced." The tire went flat overnight, then blew out and cracked the wheel on our way to get it checked. CDJR covered the tow and the full wheel/tire replacement, north of $2,300, which we appreciated. The car arrived without a charger, and the gift cards we received ended up covering an unplanned hotel stay rather than being a bonus. We later tried to enroll the wheels in Tesla's protection plan but were declined because the tires measured under the 75% tread threshold. We asked pre-owned manager Tim if the dealership could help with that cost given everything; he declined, saying the store had already gone above and beyond. Bottom line: high-pressure tactics and misinformation early, a GM who genuinely fixed the real problems once escalated, and a rough tail end. Do your own history research before you buy. More

by dgrate321 Verified Customer Verified Customer

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Service department did great. Easy check in, great video explaining work done and service provided. Easy check in, great video explaining work done and service provided. More

by firepoole Verified Customer Verified Customer

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Carlos is the absolute Greatest Service Advisor! I love ❤️ this guy! And David the Service Manager Ultimately The Absolute Best and Professional Leader I have ever Known. I love ❤️ this guy! And David the Service Manager Ultimately The Absolute Best and Professional Leader I have ever Known. More

by GRANT Verified Customer Verified Customer

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Excelent service, fast, kept me informed of the ispection and founding of my truck, exceeded my expectations. ispection and founding of my truck, exceeded my expectations. More

by hector9595 Verified Customer Verified Customer

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Staff is very unprofessional very rude and I never would recommend anybody going there and I am very disappointed in them recommend anybody going there and I am very disappointed in them More

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Matthew was awesome. He showed me the Jeep I was interested in and then another one he thought I might like. I fell in love with his selection and followed through with t He showed me the Jeep I was interested in and then another one he thought I might like. I fell in love with his selection and followed through with the purchase. The trade in process for my current vehicle was simple and they gave me a great trade-in value. Financing was a breeze, they had me in and out of the dealership in my new Jeep in less than 3 hours. I will 10000% recommend family and friends to CDJR for their vehicle needs. More

by cowboylvr2276 Verified Customer Verified Customer

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Darrin was amazing. He was very knowledgeable and very detailed in explaining everything on our new Grand Cherokee. Hands down I will be back! He’s the man. He was very knowledgeable and very detailed in explaining everything on our new Grand Cherokee. Hands down I will be back! He’s the man. More

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The customer service is terrible. Mike and JC doesn't return your phone calls. Had all bad experience. Could not recommend. Mike and JC doesn't return your phone calls. Had all bad experience. Could not recommend. More

by lynnmorales216 Verified Customer Verified Customer

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Good service and work done on time. Thanks for the text that allowed for a discount. Thanks for the text that allowed for a discount. More

by wdh121346 Verified Customer Verified Customer

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Very polite, kind, & efficient service. Comfortable & nice waiting area. The entry & exit is smooth flowing. Comfortable & nice waiting area. The entry & exit is smooth flowing. More

by joellenelam2 Verified Customer Verified Customer

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