CDJR of Leesburg - Service Center

Took my vehicle in for routine service with tire rotation, arrived 3:15 pm, was not very busy, asked service advisor about how long would take, was told about an hour, was there until after 5pm. Aft rotation, arrived 3:15 pm, was not very busy, asked service advisor about how long would take, was told about an hour, was there until after 5pm. After about an hour and half, texted advisor at text they had sent my phone on check-in asking for status of vehicle. He advised tech was about finished if I wanted to come to service office he would get me checked out. Normally during your service or shortly after completion you receive a text video from tech that servicing your vehicle with update . NO such thing happened at this visit, no hang tag in my vehicle or on my key fob, advisor couldn't find on his PC that the alignment had even been checked as I had requested, vehicle had mud splashed up on body just behind front wheels, NEVER received a vehicle back like this or felt so unsure if it was even serviced. Advisor called servicing tech to inquire where video was, he claimed he sent it but no one could find it, advisor asked him to re-send, he told advisor he had already left the dealership, so advisor said he would handle it and call me the next morning. NEVER received any further contact from him. Called service dept , asked who service manager was, was given 2 persons names and told they were both in meeting, but would take my number and have return my call, well that never happened either. So I called back next day (today) asked receptionist for service manager name was given TOTALLY different info, she transferred me to his number which voicemail took my name and number, so far no response there either. Am so very upset with this experience, I have had every service since purchasing vehicle new with exception of maybe two, performed at this facility, started there when was Bill Bryan. VERY VERY upset and disappointed, and worst part is no one there seems to care. The people I worked with there in the past were always very polite, courteous, and professional, yesterday seemed like a zoo not auto service dept. More

My Jeep was keeped overnight to see how this happened. As a result, nothing was found why this happened. The answere they did not know why this happened. there are updates' on radio and display. If update As a result, nothing was found why this happened. The answere they did not know why this happened. there are updates' on radio and display. If updates were instaled, here is a passable system may crash. Will need all need system answere radio. I don't think this was a good answere. just left me not knothing what to do.. More

I had a friendly service advisor Mr Billy Thompson and he ask what I needed. very professional and helpful ask what I needed. very professional and helpful More

Carlos Mendoza Very Poor! !! Attempted to up sell $5,000.00 worth of repairs that I did not need. Verified by independent mechanic. BBB has been notified. Reviews Have been pu !! Attempted to up sell $5,000.00 worth of repairs that I did not need. Verified by independent mechanic. BBB has been notified. Reviews Have been put up on all social media platforms to join this dealers already abysmal ratings!!!!! More

CDJR of leesburg stated no coolant leakage or coolant smell found. The leak may not be found because it is small but it’s definitely there. You can smell it clear as day. Also, the burping they did on my smell found. The leak may not be found because it is small but it’s definitely there. You can smell it clear as day. Also, the burping they did on my “recall” that I’m still waiting on a wait list for wasn’t the issue, it still makes noises when I turn. More

Ryan and the team made sure my car's issues were taken care of the service was great! care of the service was great! More

Great job except the new charge to use a credit card. Credit cards are used because no one carry’s around the kind of cash required for car repairs. Bad practice!!! Credit cards are used because no one carry’s around the kind of cash required for car repairs. Bad practice!!! More

Best dealership experience I have ever had! These guys are all professionals and actually pay attention to the details. They work extra hard and are great with communication as well. Billy Thom These guys are all professionals and actually pay attention to the details. They work extra hard and are great with communication as well. Billy Thompson made sure I had my car back in time for a road trip I had planned, but also made sure it was safe to be on the road. Very grateful for the excellent service! More

Ryan Swoll is a very good informative service advisor. We come back there specifically for him.! We come back there specifically for him.! More

Fast & friendly service! It took me longer to drive there from home than to have my repair done! Great people to deal with! It took me longer to drive there from home than to have my repair done! Great people to deal with! More