CDJR of Leesburg - Service Center

There 48 hour diagnostic period is unrealistic and causes customers undo stress. I brought my vehicle in on appointment at 7:30 am on Monday it was not looked at till Tuesday. Which means I spent 2 days with customers undo stress. I brought my vehicle in on appointment at 7:30 am on Monday it was not looked at till Tuesday. Which means I spent 2 days without my vehicle while it sat. This poor customer service. More

Ashley was very knowledgeable, friendly competent and very kind. She helped me to get in and out fast. very kind. She helped me to get in and out fast. More

Very positive experience. Staff consistently wanting to provide good service. Always timely and dependable. Staff are courteous and friendly, and dealership provides comfortab Staff consistently wanting to provide good service. Always timely and dependable. Staff are courteous and friendly, and dealership provides comfortable waiting accommodations. More

I appreciate service agent making recommendations on the service needs of my car based on my mileage. It causes me to think they are using their expertise to help me keep up my Chrysler Pacifica. service needs of my car based on my mileage. It causes me to think they are using their expertise to help me keep up my Chrysler Pacifica. More

Failed to tell me there was a multiple oil change special for 2 for $220 & only offered me 1 oil change for $220. Only told me about multi change discount after I asked specifically. When I had coupon from for 2 for $220 & only offered me 1 oil change for $220. Only told me about multi change discount after I asked specifically. When I had coupon from dealership mailed directly to me for $44.95 synthetic oil change, neither he nor his service manager wanted to accept it until after I protested it. Then, after oil change, mechanic came up with $14,000 of “recommended” repairs on a 2020 Jeep SRT with only 44,000 miles on it. Never explained what was or wasn’t covered by Jeep’s powertrain warranty & never asked whether I had an extended warranty. I left after oil change & had warranty work performed by another dealership. I would not recommend this advisor, mechanic, service manager nor dealership! More

I've always had my Chrysler vehicles service at CDJR of Leesburg, their service has always been excellent, they are very professional and the prices are fair. Leesburg, their service has always been excellent, they are very professional and the prices are fair. More

In addition to the check engine light they found a leaky water pump which they replaced everything was excellent Justin was perfect water pump which they replaced everything was excellent Justin was perfect More

Service was good. Ryan kept us informed about status. Only issue was we did not receive text from warranty company as Ryan had anticipated. Ryan kept us informed about status. Only issue was we did not receive text from warranty company as Ryan had anticipated. More

I have had work done several times and have always been very happy with the services. I have had different Techs and they know what they doing. The latest problem last week was explained very well. I think very happy with the services. I have had different Techs and they know what they doing. The latest problem last week was explained very well. I think the video of the problem is a great idea. Ryan was fantastic. I would recommend them any time thank you very much. More

Amazing service! Everyone is always so helpful, professional and kind! I recommend this dealership to anyone I know that is in need of a vehicle! Everyone is always so helpful, professional and kind! I recommend this dealership to anyone I know that is in need of a vehicle! More