Back

CMA's Colonial Auto Center

Charlottesville, VA

3.7
453 Reviews

100 Myers Dr

Charlottesville, VA

22901

Directions

By Type

453 Reviews of CMA's Colonial Auto Center

March 01, 2013

my dealings with lee smith and van johnson was the best I ever experieced with a car dealer.they answered all my questions and made it a very stess free transaction.cars were as described on the web site.war More

by bigmeandog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
h.lee smith and van johnson, Van Johnson
Mar 01, 2013 -

CMA's Colonial Auto Center responded

Bigmeandog, Thank you for taking the time to write about your experience here at the Colonial Auto Center. With time a precious commodity, we want to provide as much information as possible to assist our customers through the buying process. Based on your comments it sounds like Lee and Van did exactly that. Everyone at the Colonial Auto Center work very hard to ensure the buying process is a pleasurable and hassle-free experience. On behalf of all the Team Members at CAC, thank you for providing us the opportunity to assist with your transportation needs now and in the future. Should you have any questions please feel free to contact Lee, Van, or myself for assistance. Welcome to the Colonial family. Sincerely, George Peters Internet Sales Manager gpeters@colonialnet.com

February 22, 2013

I had an idea of what kind of car I wanted and I went to the dealership and explained what I was looking for. They were able to work with me and find a car that met all of my needs. The whole process was ca More

by islandtrees
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Draper, Jim Childress
Feb 23, 2013 -

CMA's Colonial Auto Center responded

On behalf of the entire Team at the Colonial Auto Center, we want to thank you for your business and kind words. I'm glad Jim and Scott were able to find the car that not only fit your needs, but the one you have been looking for. We appreciate the opportunity to earn your business and look forward to having you part of the CAC Family. Sincerely, George Peters Internet Sales Manager gpeters@colonialnet.com

February 22, 2013

We were in the market for a used vehicle and had been searching for a while. I came across a used Yukon on the internet that Colonial had. After talking to Tim Ruck, the Yukon had been sold, but Tim to More

by N8Dogg66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Draper
Feb 25, 2013 -

CMA's Colonial Auto Center responded

Thank you for taking the time to write about your experience here at the Colonial Auto Center. All of our Team Members work very hard to ensure the buying process is a pleasurable and hassle-free experience. With time being precious our focus is to provide as much information as possible to help our customers make informed decisions, and it sounds like Tim and Scott did exactly that. On behalf of the entire Team at CAC, thank you for providing us the opportunity to assist with your transportation needs now and in the future. Regards, George Peters Internet Sales Manager gpeters@colonialnet.com

February 21, 2013

Getting quick service and personal attention at a auto dealership, yeah right! It's possible and that's what I received during a visit to Colonial Auto Center. I went in to renew my state inspection, have More

by Jkoss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Feb 25, 2013 -

CMA's Colonial Auto Center responded

First and foremost, on behalf of entire Team at Colonial we want to thank you for your recent visit to our Service Department and taking the time to write a 5-Star review, we greatly appreciate both. Interestingly enough, your opening statement is shared by many that think you cannot receive good service and a competitive price at a dealership. While we can't speak for any other dealership, what I can say is the treatment you received was the norm not the exception at Colonial. Thank you again and we look forward to providing you with service now and in the future. Sincerely, George Peters Internet Sales Manager gpeters@colonialnet.com

February 19, 2013

I submitted a request for information and was pleased with how quickly the team followed up. They answered all of my questions and gave me a great price for the vehicle. The service was great and my hu More

by emeryhousehold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maggie Brown
Feb 25, 2013 -

CMA's Colonial Auto Center responded

We appreciate the time spent out of your day to provide feedback on the experience you had with our Internet Department. Maggie and all of our Team Members work hard to ensure that all requests for information are treated with the same level of importance regardless of where you are in the buying process. As you experienced, the E-Price feature we have on our website is meant to provide you with the necessary information to make an informed buying decision. Thank you again for your feedback and the opportunity to assist you with your next vehicle, we look forward to seeing you at the dealership soon. All The Best, George Peters Internet Sales Manager gpeters@colonialnet.com

February 19, 2013

My overall experience at Colonial Auto was fantastic!! Bob Kemp and the entire team were super friendly and made feel comfortable from the time I walked through the door. I was very skeptical that I could More

by JoshuaVoltz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Kemp
Feb 25, 2013 -

CMA's Colonial Auto Center responded

Joshua, Congratulations on your purchase of a 2013 Nissan Altima, I have no doubt you will receive many years of driving enjoyment. Thank you for the purchase and the kind words about Bob and the rest of our Team. Working hard to provide a memorable experience has been the goal of our 4th generation family owned dealership since 1924. We never lose sight that our most valuable asset is you, our customer, and we are committed to provide outstanding service in all area's of the dealership. Thank you again on behalf of the entire CAC Team. Regards, George Peters Internet Sales Manager gpeters@colonialnet.com

February 15, 2013

My wife and I were looking for a new vehicle to replace our older car because the mileage was getting very high. I went on the website to take a look and found a Nissan we liked, and requested more informa More

by cmpwillie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 25, 2013 -

CMA's Colonial Auto Center responded

The entire Team at Colonial would like to take this opportunity to thank you for your purchase, and also for taking the time to tell us about your experience with Chris and Mike. They are important members of the CAC Team and you've experienced why. Our internet process, which includes the E-Price feature, is meant to simplify the buying experience by providing much of the information upfront. Being a 4th generation family owned and run business, we have always tried to be a leader in the industry, but never forgetting the most important asset is our customer. Congratulations again and welcome to the Colonial Auto Center Family. Sincerely, George Peters Internet Sales Manager gpeters@colonialnet.com

January 16, 2013

Everyone that helped me was great. I came in just looking and to see what to expect when I was planning to purchase later in the summer. The test drive was great and fell in love with the truck. The gentleme More

by spanky1372
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Royer, Jim Childress, and Van Johnson., Jim Childress, Van Johnson
Feb 25, 2013 -

CMA's Colonial Auto Center responded

Congratulations on the purchase of your new truck, I'm sure you will have many years of enjoyment in it. We also want to thank you for taking the time to write us on how helpful Tim, Jim, and Van were. They are important members of the Team and will be very happy to hear your comments as will all the CAC Team Members. Our goal each and every day is to not only meet the customers expectations, but to exceed them. Thank you for giving us the opportunity to assist with your transportation needs now and in the future. Sincerely, George Peters Internet Sales Manager gpeters@colonialnet.com

January 04, 2012

I recently purchased my third new car from Colonial a Juke which I LOVE! I have dealt with Johnny and Ro on each of my purchases and could not be more pleased with the level of service I have received fr More

by DawnNB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ro Friday and Johnny Tyler
July 07, 2011

Took my car here for service but when I got the car back the "Service Engine" light was still on. Took the car back to be looked at and they grossly overpriced a converter replacement. I decide not to get More

by scape
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Staff
...
45