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CMA's Colonial Chevrolet
Chester, VA
222 Reviews
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Showing 222 reviews
December 13, 2023
BEWARE! !! THIS DEALERSHIP SELLS LEMONS! My mother went to this dealership to purchase her dream vehicle on July 17th. After speaking with the salesperson, Co !! THIS DEALERSHIP SELLS LEMONS! My mother went to this dealership to purchase her dream vehicle on July 17th. After speaking with the salesperson, Cory Bennett, she was able to get her 2023 Chevy Tahoe in Sage Grey. She was completely happy, and everything was fine until July 27th. At this time, the truck was not cooling at all, and it was one of the hottest days of the summer. (We were riding to work together, because I was 9 months pregnant and unable to drive myself). We went to the dealership and spoke with the salesperson, and he ensured that we got a loaner. Let me remind you, the service department was determined not to give a loaner. After Cory spoke with services, my mom was able to get a black 2023 Chevy Silverado. Everything was fine, until August 28th, when the loaner's engine’s light came on and stalled at the stop light! This was beyond crazy to me, due to my mother being 45 minutes away from home. She was able to get it back running and immediately took it back to CMA. While there, she was given a 2023 Red Chevy Silverado. A week after driving that, the radio stopped working. Let me remind you, CMA still had her dream vehicle, which was sitting on the lot "waiting for parts". In the mist of all of this, she was in contact with Scylar. Let me start with this, I understand that everyone needs a job, but when you work with the public, please act accordingly. The level of unprofessionalism that Scylar displayed, still has me floored to this day. When someone is spending their hard-earned money to purchase something that they have saved for, the last thing you want to encounter is disrespect and unprofessionalism. The amount of inconsistent information that was given was ridiculous. After my mom got her vehicle back, 3 MONTHS LATER, not even a month later, it stopped heating. She called to have it serviced, but the same day, on the way home, the vehicle engine light came on and stated, "Engine over heating...Pull over". My mom had to get the vehicle towed to the CMA, because Scylar stated that they did not have anyone to get the vehicle. With that being said, my husband and my 3-month-old son, had to get my mom, who was 45 minutes from home. Scylar proceeded to tell my mom that he would meet her the following day, at 7:30am, at CMA. The next day, we went to CMA at 7:30am, only to be told that Scylar called in sick and "We have a right to get sick"! ABSOULTELY UNPROFESSIONAL! My mom stated that she would contact the BBB, which she has. Three new vehicles in a 6 month period is ridculous. We understand there was a strike, but that does not make up for the unprofessionalism and consistent lies. I will say this again, CMA IN CHESTER, ON US-1, IS SELLING LEMONS! We want to thank Cory for being honest and open about this entire process! Other than that, CMA is a total BUST! More
by hawthorne102222
Employees Worked With
Corey Bennett- ***** stars!, Jessie O'Neill, Scylar McCarter, Shawn Hays
Helpful August 07, 2023
Josh Friedman was able to find the truck that I wanted at another dealership and had it sent to his lot. Found the truck in less than a week. Clarence Logan was very helpful with the final inspection and t another dealership and had it sent to his lot. Found the truck in less than a week. Clarence Logan was very helpful with the final inspection and took the time to show me all the new things on my truck. Great experience and I would recommend this dealership and Josh and Clarence to anyone. Thanks again for a wonderful time. Ed More
by epprice
Employees Worked With
Clarence Logan, Joshua Friedman
April 24, 2023
Received excellent service by manager Bryan and tech Paco. Got us back on the road as quickly as possible. Highly recommend their service team. Thank you!!! Paco. Got us back on the road as quickly as possible. Highly recommend their service team. Thank you!!! More
by Suzanne & Gary
Employees Worked With
Bryan, Paco
February 01, 2023
I brought my car here to be fixed and the service personnel were not honest and did not communicate well. I had to call multiple times over a couple weeks to find out information on my car that they personnel were not honest and did not communicate well. I had to call multiple times over a couple weeks to find out information on my car that they had pushed it aside twice to fix another car. In addition, they diagnosed my car incorrectly, placed parts that did not correct the problem and while my car was operational when I dropped it off,it can no longer be driven now. They ruined my car. The parts were placed to fix transmission sensors and now they locked up the entire transmission unit. They want $2000 for the parts and service that they put on the car and additional 5500 to fix what they broke while it was there. Please do not trust this organization with your car. More
by Michelle Bourque
Employees Worked With
Dylan
October 27, 2021
Excellent and exceptional service. Very satisfied with all aspects of the service department. Will continue to have my Corvette serviced at this dealership. all aspects of the service department. Will continue to have my Corvette serviced at this dealership. More
by Glenn30
Employees Worked With
Harry Reebenaker, Donnie Foster
February 20, 2020
Awesome experience for a first time visit ! Came to dealership met with Cindy Cornett who i had been texting with she was very nice and helpful, she introduced me to Paul "THE CAR GUY' Sullivan Came to dealership met with Cindy Cornett who i had been texting with she was very nice and helpful, she introduced me to Paul "THE CAR GUY' Sullivan i guess i was just lucky!! He made the car buying experience and adventure in good way, he explained things i never knew about car buying i feel like he was honest. He made sure the inside and outside treatments and cleaning was done,and the car looked great. After dealing with ''THE CAR GUY'' i felt like i'd known him a while! Dimitrius Naylor was also nice to work with! If your service department is as good as your sales department you'll have a very happy customer. By the way first time i ever bought a car and was also given one, great job ''CAR GUY'' !! Thanks for the great experience, Mike and Kathy Cargill More
by ziggy33
Employees Worked With
Paul Sullivan, Dimitrius Naylor, Cindy Cornett
December 24, 2019
Awesome as always! This dealership has always been good to me and treated me as A valued customer rather than a number. My favs are Donnie and Jessie...but the others a This dealership has always been good to me and treated me as A valued customer rather than a number. My favs are Donnie and Jessie...but the others are cool too. More
by Ninjatrolljb
Employees Worked With
Jessie O'Neill, Sara Monger
December 21, 2019
They do a superior job. They make sure that my vehicle is good to go. I appreciate the professionalism. Thanks for all you do and keep up the great job. is good to go. I appreciate the professionalism. Thanks for all you do and keep up the great job. More
by robertmickle
Employees Worked With
Skyler
December 14, 2019
The team at this dealership worked continuously to repair a major transmission issue on my vehicle. The issue was completely resolved and John, the service manager, kept me frequently informed on progress t a major transmission issue on my vehicle. The issue was completely resolved and John, the service manager, kept me frequently informed on progress through the whole process. They all did an amazing job. More
by JMC
Employees Worked With
Skyler., John Kinton
