Back

Cadillac of Mahwah

Mahwah, NJ

4.6
377 Reviews

319 Rt 17 North

Mahwah, NJ

07430

Directions

By Type

Showing 377 reviews

July 20, 2021

They advertise lower price than other cadillac dealerships but they don’t have parts for ACdelco instead they have OEM parts that more expensive, Smarty pants ! They think they can trick customers More

by gabriel_loanconsultant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donald DePew
Jul 22, 2021 -

Cadillac of Mahwah responded

We apologize for your dissatisfaction but due to the manufacturing inventory shortage from the COVID-19 factory shutdowns and lack of available parts, the only brakes that were available at the time of your call were the ones that were offered. If you have any questions you can call Rich Markovski, Service and Parts Director at (201) 579-6500

December 11, 2020

one of the best experience's i have had , I was told to be there at three out at 4 , My salesman Louis Orozco, extremely professional and Joe the computer set everything up for me , this was my fourth veh More

by johnc1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Computer Tech, Richard Schulman, Louis Orozco
November 11, 2020

Absolutely awful. I called to return my lease, which I bought at Englewood Cliffs Cadillac, but they went out of business. They said I could not return it there because I was not a customer. I was told by More

by kenbruno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Front Desk
Dec 11, 2020 -

Cadillac of Mahwah responded

We have received over 200 Cadillac of Engelwood lease returns since they closed. There may have been some miscommunication in this case. Please contact us to discuss....

Dec 11, 2020 -

kenbruno responded

I called the main number, and a woman picked up. I told her I have a lease return, and she started to look up my info. I said I didn't purchase the car there, and right away she said that since I didn't purchase the car there, they will not take it back, it was company policy. And she said that they are located in Bergen County, and land is expensive, and have little space to store cars, and we need to reserve this space for current customers, not lease returns. I told her GM Financial told me to bring it there, and she said they do that a lot, and GM financial is wrong. I told her you lost a customer, and she hung up. there was NO MISCOMMUNICATION.

July 13, 2020

Good experience until finance. The dealership and interaction with the salesmen and sales manager were pleasant enough. I was a walk in and they took the time to move cars out of t More

by Sgt5831
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike M, Todd Porter
January 16, 2020

king of comedy cadillac of mahwah were very rude & never fixed my problem or tried to explain the problem.after 5 visits gave up on there incompetence.they r truly t More

by alvino.ciro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Ciriello, Todd Porter, Ritchie Markovski, Brianna Marchese, Joe Wilson
Jan 17, 2020 -

Cadillac of Mahwah responded

We are sorry you were not happy with our service. Thank you for your feedback and we hope we can help in the near future.

November 24, 2019

Handled a vehicle bulletin flawlessly I brought my 2018 Buick Enclave into the dealership to have my rear brake pads looked at because they squeaked pretty badly, on a low-mileage vehicle. More

by Paul B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brianna Marchese
August 07, 2019

Felt good going in...felt GREAT when I left!! This was by far my best experience with a dealership! I found my dream truck I’ve been searching for at Cadillac of Mahwah. Everyone from Rich , Rick More

by Jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Sarter, Paul Ciriello, Richard Schulman
July 29, 2019

Best Car Buying Experience Ever! Richard Sarter and His Colleagues were extremely helpful and so knowledgeable. His Guru in the Finance Department went through everything with us and More

by ELIPNICKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Sarter, Paul Ciriello, Todd Porter, Debbie Breheny, Joe Wilson, Ryan Mays
July 17, 2019

Great Lease Experience. The lease experience provided by Todd Porter was spectacular! I was treated to awesome assistance from my very first step into the dealership’s front More

by IGerzog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Porter
June 16, 2019

Nothing short of perfection This is my second time dealing with Todd Porter and Joe Wilson and could not be happier. They put our daughter in a mint condition pre owned vehicle a More

by Lori
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Porter, Joe Wilson
2
...