Cadillac of Norwood

Mr. Costa and Ms. Mattero provided valuable pre sale on line and telephonic guidance and assistance. Both were willing to answer all of my questions and locate the exact vehicle I wished to purchase witho line and telephonic guidance and assistance. Both were willing to answer all of my questions and locate the exact vehicle I wished to purchase without me having to visit the dealership first. When I finally arrived at the dealership the car I chose was font and center for my inspection. Mike and Susan would be an asset to any organization. More

I dread dealing with sales people but my experience at Cadillac Village of Norwood was nothing but positive. I had seen the Cadillac DTS I wanted online. I printed out the ad and brought it with me. I dro Cadillac Village of Norwood was nothing but positive. I had seen the Cadillac DTS I wanted online. I printed out the ad and brought it with me. I drove down to the dealership and I went and found the vehicle. Once I found the vehicle Mike Costa approached me and asked me if I needed help. Mike took a copy of my licence and was willing to let me take the car on a test ride by myself. I would have normally taken him up on the offer but I didn't know the area that well so I had him hop in and direct me around. Once we got back to the dealership I showed him the internet price I had printed out from thier website which was 1500 dollars cheaper than what he had on his computer. He honored the internet price no questions asked. I gave him a price I was willing to pay for the car with the trade in and Mike made the deal work. Through the entire process Mike was very laid back, knowledgeable, and a pleasure to buy from. If you are interested in a product they offer Cadillac Village of Norwood is the place to go. This is how dealerships should be run. More

I traded in a Mercedes for the Cadillac CTS and what kept me interested in the Cadillac was Al. He sold my a Hummer H3 a few years ago and I liked his style back then and continued to be impressed and happy me interested in the Cadillac was Al. He sold my a Hummer H3 a few years ago and I liked his style back then and continued to be impressed and happy with his service since. Often, my teenage son would bring the Hummer in for it's repairs (planned) and Al would always take time to show him cars and discuss what was new. Believe me, that type of congeniality goes a long way with me and my husband. Prior to making our decision, we went to the Mercedes dealership in Westwood and once there realized what a unique man Al is and how he is an integral part of our decision making. Everyone at Cadillac in Norwood is nice, but Al Piacitelli is the reason we bought there! Also, the Cadillac CTS is a much nicer looking car than the Mercedes E class which is what we were comparing it to. That helped make the decision to purchase that particular vehicle. More

Cadillac Village was not the first dealership I went to when shopping for a car. My experience with the initial salesman was not what I expected. I called Cadillac Village and worked with Sarah, who was when shopping for a car. My experience with the initial salesman was not what I expected. I called Cadillac Village and worked with Sarah, who was extremely helpful and very pleasant to work with. After I stopped by the dealership and met Al, the experience was entirely different than my first. Al was very friendly and receptive as well as professional right from the beginning. Despite being a young adult, he realized I was serious about buying a car and expected to be treated as such. Al was very straight-forward with everything we discussed and I could tell he enjoyed his job. Al treated me more like I was a regular customer of the dealership when in fact it was the first time I'd ever been there. Overall Al made sure the process was as quick and easy as possible. He also made sure I was well taken care of during downtime. In a matter of a few hours I was able to drive away in a new car. The overall experience was a great one. Not only did Al win my sales business, I'll be certain to return for all service needs in the future. More

Buying a car from Norwood Cadillac was easy. They didn’t play any games. My saleswoman Sharon Allard was laid back and easy going. There were no high pressure tactics. We went for a test drive and when we f play any games. My saleswoman Sharon Allard was laid back and easy going. There were no high pressure tactics. We went for a test drive and when we finished she said if I wasn't sure to come back Saturday and she would let my wife and I take it for the day. We took the car out for the day and when we returned there wasn’t a doubt in my mind that this was the car I wanted. Sharon was great, she addressed all my concerns that I had with the car and communicated with me throughout the whole process. When I picked up the car, Sharon spent over an hour getting me familiar with the features and options of the CTS. I would definitely recommend this dealer and I’ll be going back to buy another car from them when the time comes. Thanks Sharon More

I had an outstanding experience with Brian McKinney and Sarah LiDonni. They met us when we had the appointment, they were personable gave us all the considerations you expect when purchasing a new car and Sarah LiDonni. They met us when we had the appointment, they were personable gave us all the considerations you expect when purchasing a new car and they left out to their credit the old hard sell. My wife and I had a very good experience at Cadillac of Norwood and would definitely use them if in the market for a Cadillac. I would like to thank all the people we met for a very good buying experience. Thanks again, Bob Lospennato More

I am honestly keeping this dealership in mind the next time we are looking for a car. The XLR we purchased is beautiful; I am so proud and happy driving the vehicle. Al went the extra mile to help us wi time we are looking for a car. The XLR we purchased is beautiful; I am so proud and happy driving the vehicle. Al went the extra mile to help us with having our car delivered and everyone that was involved made this a great experience! Again - Thank-you everyone for being patient and very helpful! More

Found everyone at dealership very friendly and willing to go out of their way and above and beyond normal effort to make for a great experience. Would highly recommend and be happy to work with Sarah and Al go out of their way and above and beyond normal effort to make for a great experience. Would highly recommend and be happy to work with Sarah and Alex again. I own and operate a Hotel and some commercial property and wished all my employees could take lessons from them on customer service. More

Our experience in buying a car at Cadillac of Norwood was very different that our past experiences with other dealerships. They honored their advertised price and took the online coupon without any question very different that our past experiences with other dealerships. They honored their advertised price and took the online coupon without any question. They did not try to sell us a different car, just respected the fact that we came in educated and only wanted to focus on two of the cars we had seen online. We did purchase one of them and it's been running great. Thanks. More

Doug was my salesman and was very helpful in picking the right vehicle. He explained not only all the standard features but took the time to explain the different option packages so I could make an informed right vehicle. He explained not only all the standard features but took the time to explain the different option packages so I could make an informed decision on which Escalade on the lot to pick. Doug's sales approach is low key but effective and he was a pleasure to deal with through the whole process. He ensured the vehicle was ready the next day and went through all the key features so I became familiarized with the vehicle quickly. He also followed up a few days later to see if I had any questions or issues that he could help with. Mike was also very helpful with explaining all of the different rebate and incentive bonuses and his advice actually help me save money. Overall this was a very good experience and I would definitely buy from them again. More