Cadillac of Norwood - Service Center

I’ve been a loyal Cadillac service customer at your dealership for many years, and Paul has generally been good over that time. But this recent experience was a complete failure. After repairing the dealership for many years, and Paul has generally been good over that time. But this recent experience was a complete failure. After repairing the power steering pump, the dealership returned my car without completing the required inspection sticker. Worse, as soon as I drove off, the engine started making a loud ticking noise—like a clock. I immediately brought the car back. They kept it for over a month and finally told me they didn’t want to fix it, claiming it was too hard to source parts. Ironically, I was able to locate the necessary parts myself from a supplier in North Carolina for the last several repairs and even provided them with the contact information. Still, they insisted that if the car needed an engine, it could cost up to $20,000—despite never actually performing a proper diagnostic. That’s completely unacceptable. These 32-valve Northstar engines were installed in millions of Eldorados and xxx models—they’re not rare or hard to find. Cadillac refusing to service its own vehicles is disappointing and reflects poorly on the brand. I came to pick the car up on Saturday, 7/19/2025, and the battery was dead. I was told they couldn’t retrieve the car because the techs were getting ready to leave. I finally got it today and immediately brought it to a local repair shop. You’ve lost my trust and my business. John Danese More

Service group reported oil leak to me. I did not report oil leak. Not certain why service report indicates that I reported an oil leak. I did not report oil leak. Not certain why service report indicates that I reported an oil leak. More

Great service great diagnostics Paul is the Best I’ve been going to Cadillac of Norwood for 15 yrs professional service takes care of it right been going to Cadillac of Norwood for 15 yrs professional service takes care of it right More

Great service and friendly, helpful staff. Clean and quiet waiting area. Highly recommend the service department. Clean and quiet waiting area. Highly recommend the service department. More

Pleasant experience my appointment for an oil change and tire rotation was on time and was done in a fair amount of time. tire rotation was on time and was done in a fair amount of time. More

The dealership was in great shape/condition. George was very responsive and did a great job getting me in/out of there. George was very responsive and did a great job getting me in/out of there. More

It’s a pleasure doing business with George. He is very professional and attentive to all my needs. He always has a smile and it seems like he really cares about his clients. George is an asset He is very professional and attentive to all my needs. He always has a smile and it seems like he really cares about his clients. George is an asset to Cadillac of Norwood. As far as the dealer goes by car runs great after a service appointment. It always comes back to me washed. More

Loyal customer because of Paul. My warranty has expired but they always treat me well and any repairs are always reasonable. My warranty has expired but they always treat me well and any repairs are always reasonable. More

Great people and great service. Mike and the team are always nice and on point. . Mike and the team are always nice and on point. . More