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Cadillac of Norwood - Service Center

Norwood, MA

4.7
70 Reviews
Call Service Center (781) 762-5900

70 Reviews of Cadillac of Norwood - Service Center

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May 23, 2025

Getting an appointment was easy. Service Advisor Paul T was awesome. Explained what was found during my oil change and what need replacement. Excellent person to deal with! More

by SteveD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul T - Service Advisor
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Jun 16, 2025 -

Cadillac of Norwood responded

Thank you for the great feedback! We're happy to hear that scheduling your appointment was easy and that Paul T provided clear explanations during your service. We agree- Paul is an excellent person to work with! We appreciate your trust and look forward to serving you again.

May 22, 2025

George took the best care of me! Thanks so much my car is fixed and it was quick. More

by alexandraotway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
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Jun 16, 2025 -

Cadillac of Norwood responded

Thank you for the great feedback! We’re not surprised to hear George took great care of you and got your car fixed quickly. We appreciate your trust and look forward to helping you again whenever you need us!

May 22, 2025

Very pleasant,friendly staff, Employees seem to work well together and are in sync with each other. I have bought two Cadillacs at this dealership and quite frankly I wouldn't think of going elsewhere. More

by galunderdog
Recommend Dealer
Yes
Employees Worked With
Lindsey Iacabbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shea Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2025 -

Cadillac of Norwood responded

Thank you for your continued loyalty and kind words! We’re thrilled to hear our team’s friendly and coordinated approach made such a positive impression. It means a lot that you’ve trusted us with two Cadillac purchases and wouldn’t consider going anywhere else. We look forward to many more great experiences together!

May 22, 2025

George and the core team are first rate. Great communicators, follow up and detail oriented. More

by CDAFTARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George
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Jun 16, 2025 -

Cadillac of Norwood responded

Thank you for the fantastic feedback! We're proud to have George and the core team providing first-rate service with excellent communication, follow-up, and attention to detail. We appreciate your support and look forward to continuing to exceed your expectations.

May 22, 2025

Why do I need to write a review? That could cost you a star. WOW NOW I HAVE TO PICK PEOPLE I DID NOT WORK WITH AND RATE THEM! THIS SURVEY IS JOKE. More

by NONAME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SANTA CLAUS
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Jun 16, 2025 -

Cadillac of Norwood responded

We truly appreciate your honest feedback and understand that writing reviews can sometimes feel frustrating, especially when asked to rate people you didn’t directly work with. Our goal is simply to gather a full picture of your experience so we can continue improving. Your time and input mean a lot to us, and we want to make the process as easy and fair as possible. Thank you for sharing your thoughts with us.

May 22, 2025

I went on vacation for a long weekend. Jeff accepted my car for the duration and had all repairs done and the car ready for me when my flight arrived back home. Great job on the detailing More

by JOEKELLY02127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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Jun 16, 2025 -

Cadillac of Norwood responded

Thank you for sharing your experience! We’re so glad Jeff was able to take care of your car while you were away and have everything ready upon your return. It’s great to hear you loved the detailing as well - Jeff and the team appreciate the A+! We look forward to assisting you again soon.

May 22, 2025

This understanding issues and they working on it Paul in service department always respond to my call for service and any issues w. Car More

by Ashraf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Piacitelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul
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Jun 16, 2025 -

Cadillac of Norwood responded

Thank you for your feedback! We’re glad to hear Paul in our service department is always responsive and helpful with your car’s needs. We appreciate your trust in us as we work to resolve any issues and keep your vehicle running smoothly.

May 22, 2025

Always excellent service, Paul is personable, professional and very kind! I appreciate his time and experience in explaining my car to me. Thank you! More

by lisarego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Piacitelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul in service- excellent!
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Jun 16, 2025 -

Cadillac of Norwood responded

Thank you for your wonderful feedback! We’re glad Paul’s professionalism, kindness, and expertise made your experience excellent. He truly values taking the time to ensure you understand your vehicle. We appreciate your trust and look forward to assisting you again!

May 19, 2025

Found a problem with radiator, check on warranty status, fixed the problem immediately while I waited More

by BETHBANKS19B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Jun 16, 2025 -

Cadillac of Norwood responded

Thank you for sharing your experience! We're glad we could quickly identify and fix the radiator issue while you waited, and assist with the warranty. Providing fast, efficient service is our priority. We appreciate your trust!

May 17, 2025

The best customer service I will definitely recommend buying a car from Cadillac of Norwood More

by andrewbarros8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aldo Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2025 -

Cadillac of Norwood responded

Thank you for the great recommendation! We’re glad you had an excellent customer service experience at Cadillac of Norwood. Your support means a lot, and we look forward to assisting you and your friends in the future!

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