Cadillac of Norwood - Service Center

Awful service department. I brought my wife's cadilac esv platinum to this dealership the truck was still under factory warranty I brought it in 2 times for a faulty parking se I brought my wife's cadilac esv platinum to this dealership the truck was still under factory warranty I brought it in 2 times for a faulty parking sensors they told me if they were working intermittently they could not replace. 1 month after the car was out of warranty the same issue came up I brought the car to them for the 3rd time in a matter of 4 months and they said my sensors were fried and I had to pay because it was out of warranty. I spoke to the manager Peter and he told me there was nothing they could do because it was out of warranty even though it was documented that I brought the car in while warranteed two prior times. I paid and left very unhappy. Recently I bought my 17 year old son a cadilac cts for his birthday because we love american cars more specifically the cadilac brand. The same exact thing happens last week. I brought his car in for a faulty tire sensor that would go on and off and they told me they couldn't replace I told them the car has 49800 miles please replace the tire sensors I don't want the same thing to happen as what occurred with my wifes I was basically shown the door and nothing was done. Now the car is out of warranty and the sensor is completely broken. It's sad that I spent a good amount of money and received service that is unbefiting a prestigious car company as cadilac. Sal N. Peter you know who I am and I'm really disappointed. More

Lack of excellence Cadillac of Norwood provides substandard, mediocre service in every area of their business (we've dealt with their service department quite a bit, but Cadillac of Norwood provides substandard, mediocre service in every area of their business (we've dealt with their service department quite a bit, but also with their sales department). They do not have real loaners. Loaners are provided as rentals via Enterprise, with all the inconveniences linked to a rental car (filled gas tanks, strict return times). Their service department constantly tries to sell unnecessary and superfluous services. As a fifteen-year Cadillac owner, this is my advice: stay away from this dealer. More

Great team of people I'm in the process of negotiating a lease for the second time at cadillac of norwood. It was a great experience last time, so I expected the same this I'm in the process of negotiating a lease for the second time at cadillac of norwood. It was a great experience last time, so I expected the same this time. I was impressed that salesman frank melo remembered my name from years ago. I wasn't sure what I wanted to do. Lease the same car, or try another model. Order a new one, or find one off the lot. We had many conversations. He was so patient with me. Of course it all comes down to money, so I compared prices at other dealerships. They all have the same bottom line, so I thought why do I want to buy at Norwood. Why do I feel comfortable there? It's the service department. Don't misunderstand the sales people are great. But after buying the car, the people that are going to help you are in the service department. My appointments were easy to make. They call to remind you of your appointment. They get you in and out in the time they tell you, or they offer a loaner if they can't. The waiting area is large and comfortable, not to mention coffe and bagels. So think the whole deal through. I did and I know Cadillac Norwood is the place to go. More

Rude, arrogant and condescending If you want to spend $70k on a vehicle and get horrible service this is your place. No loaner cars, rude service manager and one missed expectation a If you want to spend $70k on a vehicle and get horrible service this is your place. No loaner cars, rude service manager and one missed expectation after another. Interesting to get a call asking for me to provide a review and score them high on everything, then I can't get call back when I have questions on my service. Interesting that the service manager said I shouldn't spend the money on the fuel injection cleaning on a lease, after my appointment and his employee told me it was part of the $15k service when I only went in for an oil change. More

They only help if you are under their warranty or just purchased a vehicle. The parts manager is extremely rude and disrespectful. They are nice until they've charged your credit card. Going there for se purchased a vehicle. The parts manager is extremely rude and disrespectful. They are nice until they've charged your credit card. Going there for service is a waste of time and money. I would never recommend this place. Their services are not good! More

I have to say that I am very happy with the service at Cadillac village of Norwood. They will do anything possible to help you with what you need. They delivered my vehicle to my house this morning an Cadillac village of Norwood. They will do anything possible to help you with what you need. They delivered my vehicle to my house this morning and picked up their rental car in the same time. They went out of their way to help me and I really appreciate it. I was unable to drive the rental to them due to a snow storm that left me stranded. The vehicle would not move and I was having a hard time juggling work and kids without a vehicle that worked under the circumstances. I wrote a review at the time, out of anger and miss communication between me and David, about my experience with this rental. I am very sorry about it because if I had called him, he would have brought me my car earlier even in the storm and I would not have been stranded. Davis is excellent at what he does and he cares a lot about his customers. It's has always been a great experience dealing with David and I truly regret writing this review about him, he deserves better. More

Many take the time to complain, may I take this time to Many take the time to complain, may I take this time to praise. On Saturday of president’s weekend my wife and I embarked on an adventure to Many take the time to complain, may I take this time to praise. On Saturday of president’s weekend my wife and I embarked on an adventure to purchase a vehicle. Living close to the auto mile we had the opportunity to visit many dealerships. One was Cadillac Village of Norwood, upon entering your showroom we were greeted by Doug Ostroff. Having dealt with many car salespersons we found Doug to be extraordinary. His knowledge of the product, his ability to connect with people was superior. Doug was a major reason we purchased the SRX he showed us. He answered all our concerns and made us feel as we were the only customers that mattered. He is a credit to your organization and I have recommended him to friends that may be interested in purchasing a vehicle. More