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Camelback Toyota

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
5,409 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,409 reviews

September 17, 2024

Very easy and quick process. I was very impressed with the dealership along the whole way. More

by JOSHHARTMAN13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mayra Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abe Mendivil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2024 -

Camelback Toyota responded

Thank you for your feedback! We’re delighted to hear that you found the process easy and quick, and that you were impressed with our dealership. Our goal is to make every step as smooth as possible for our customers. If you have any more questions or need further assistance, feel free to reach out. Enjoy your new vehicle!

September 17, 2024

Great job they told me my car needed some work and grateful they did 10/10 More

by g_vibrato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal
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Sep 18, 2024 -

Camelback Toyota responded

Thanks for the awesome feedback! We're thrilled to hear you had a positive experience and that our team could help keep your car in great shape. Your satisfaction means a lot to us!

September 17, 2024

Noah did a great job from start to finish. Just wish the time was not so long but totally understand. We love our car. More

by TRUJILLO_LINDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service Department
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Sep 18, 2024 -

Camelback Toyota responded

Linda, thank you for your fantastic review! We’re thrilled to hear that Noah provided excellent service and that you love your car. We appreciate your understanding regarding the time, as quality work takes dedication. Your satisfaction means a lot to us!

September 17, 2024

I was waiting on my floor boards for the trunk and front floors. they were able to install them. Paloma was very helpful More

by RVALDIVIEZOJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paloma Galvez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2024 -

Camelback Toyota responded

Thanks for sharing your experience! We're thrilled to hear that Paloma was able to assist you with your floorboards. Your satisfaction is our priority, and we appreciate your positive feedback! Enjoy your new floors!

September 16, 2024

Always great service! They work with my busy schedule also I’ve been working with the same service associate Bronson Wittacer More

by ANGELESALTERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
brandon wittaker
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Sep 17, 2024 -

Camelback Toyota responded

Thanks,! We're thrilled to hear you’re enjoying our service and that Bronson is making your experience seamless. Your busy schedule deserves the best, and we’re here to support you every step of the way!

September 15, 2024

1 hr - 1 1/2 hour longer than the estimated wait $180 for an alignment when another dealership offered $120 Tried to offer a carbon cleaning, with no evidence of the carbon buildup No certificatio More

by noemail_6111325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ted Colter
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Sep 18, 2024 -

Camelback Toyota responded

We understand how waiting longer than expected can be frustrating, and we apologize for the inconvenience. We strive to provide competitive pricing and quality service, and it’s clear we missed the mark in your case. Regarding the additional services and certification concerns, we take these matters seriously and want to address them directly. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be able to review your experience in detail and ensure any issues are resolved to your satisfaction.

September 15, 2024

Great execution of the morning drop-off process, and they keep me well informed of progress throughout the day. More

by loumoney13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon in Service.
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Sep 17, 2024 -

Camelback Toyota responded

Thanks! We’re thrilled to hear that you appreciate our morning drop-off process and communication. Your feedback motivates us to keep delivering great experiences. Looking forward to continuing to support you!

September 15, 2024

This has been our dealerships since the '90s. We'll use our cars hard including off-road, and highway. At all service done here. Cost a little bit more maybe, but flawless. Cars last well, with a More

by us-hold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Camelback Toyota responded

Thank you, us-hold! We’re thrilled to hear that you’ve had such a positive experience with us since the '90s. Your loyalty and trust mean everything, and we’re committed to providing reliable service for all your off-road and highway adventures. We appreciate your support!

September 15, 2024

Very professional and they help a lot I didn't know the problem they resolve it fast and give me my car back to go to work just on time More

by blankisia67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Camelback Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear that our team provided quick and professional service to get you back on the road. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience!

September 15, 2024

totally frustrating. ..from dropping off auto @7:00 and not having work completed until almost noon to not being able to pay with a check, being charged 3% to use a credit More

by spserlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee Harris
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Sep 19, 2024 -

Camelback Toyota responded

We understand your frustration with the extended service time, payment options, and unexpected costs. We strive to provide timely and transparent service, and it's clear we fell short in your case. To address your concerns, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be happy to discuss your experience in detail and explore possible next steps

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