Camelback Toyota

Good experience, they listened to what we wanted and delivered! We were only on site 3 hours, which included test driving, discussions, financing and vehicle tutorial. delivered! We were only on site 3 hours, which included test driving, discussions, financing and vehicle tutorial. More

Service with the service advisor was great, give all the details I need to know about my car. details I need to know about my car. More

Nobody will greet you or direct you on what to do. You sit in a line that you think is where you should be and nobody acknowledges you until you wave someone down. They give you zero information on th You sit in a line that you think is where you should be and nobody acknowledges you until you wave someone down. They give you zero information on the services they are offering tell you to go sit in the lobby for 1.5 hours when you question the recommendation form they respond “if you have questions you can come talk to me” instead of being up front with the expectations of today’s appointment. Customer service is terrible. Makes you feel like you are a waste of time while they scroll through TikTok on their phones. More

No communication from Q. I called for an update and no one could find Q. The other staff said they could not verify whether my vehicle was ready. I eventually came to dealers I called for an update and no one could find Q. The other staff said they could not verify whether my vehicle was ready. I eventually came to dealership to pick up, without ever receiving confirmation from Q or anyone else, and learned that my vehicle was ready hours before. The service was supposed to be 1-2 hours. It took nearly 7 hours to get my vehicle back. The valet staff was extremely slow and acted as though they were bothered to retrieve vehicles. I stood and watched my vehicle for about 10 minutes while the valets chatted with each other and struggled (without any care on their part) to find keys for vehicles they were supposed to be retrieving. I was planning to purchase several after market accessories but have decided it’s not worth having to deal with the service department. More

Q is awesome! The customer service provided was exceptional! I definitely felt that I was dealing with a representative that truly enjoyed doing their job and was The customer service provided was exceptional! I definitely felt that I was dealing with a representative that truly enjoyed doing their job and was happy to provide me with the best service possible. Truly 5 start service! Thank you camelback Toyota for having team members that care about their customers! More

I ALWAY RECEIVE GREAT SERVICE AT CAMELBACK TOYOTA. MY SERVICE MANAGER MIKE ALWAYS KEEPS ME INFORMED AND UP TO DATE ON THE SERVICE MY SERVICE MANAGER MIKE ALWAYS KEEPS ME INFORMED AND UP TO DATE ON THE SERVICE More

An excellent salesman helped me purchase my auto and now I have an excellent maintenance representative taking care of it. I have an excellent maintenance representative taking care of it. More

You guys did well on my zactek protection, finished quicker than usual on a Saturday too. quicker than usual on a Saturday too. More

The staff were very kind and professional. They got my service done in the amount of time I was told. I did not have to wait days or weeks for an appointment. They got my service done in the amount of time I was told. I did not have to wait days or weeks for an appointment. More