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Camelback Toyota

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
5,394 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,394 reviews

August 01, 2024

They ripped me off. I will never return. I am never going to return. 63 dollars for recycling fee?’ Come on. More

by DRMARIEWALLACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar
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Aug 19, 2024 -

Camelback Toyota responded

We understand your concerns and would like to clarify the recycling fee and discuss the situation further. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to resolve this matter.

August 01, 2024

My grandson needed repairs to his Camry was given an estimate after complete diagnosis was told what was needed to repair his car after 2700.00 later car still not working was then told he needed 5000.0 More

by glorob1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service department
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Aug 19, 2024 -

Camelback Toyota responded

We're sorry to hear about the difficulties with your grandson's Camry and the service you received. It’s important to us that all our customers feel confident in the repairs and services provided, and we apologize if this wasn't the case for you. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be able to review the situation in detail and work towards a resolution. We appreciate your feedback and are committed to addressing any concerns you may have.

August 01, 2024

Very good experience with Ali Wahaidi in sales. Easier & faster than anticipated, even delivering to my home. The vehicle was in transit and Ali kept me posted often so I could get there soon after More

by MAUREEN.LYNCH
Recommend Dealer
Yes
Employees Worked With
Ali Wahaidi sales & Issah Farah in Finance
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August 01, 2024

I did not get my vehicle serviced here but I did purchase a vehicle and it was an Excellent experience - redeemed status from experiences years ago, this dealership went above and beyond to help me purchase More

by EDGEWATER.DESIGNS56
Recommend Dealer
Yes
Employees Worked With
Yoanna Tona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Gagne, Business office manager
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August 01, 2024

I had a warranty issue the volume control knob of my tundra broke, and when I brought it to the dealership, they first tried to deny saying it was abuse by me, and only when I started to complain and sa More

by ZOLIE1P0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Pasang
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Aug 19, 2024 -

Camelback Toyota responded

We regret to hear about the difficulties you've encountered with the warranty issue and the volume control knob on your Tundra. We strive to deliver excellent service, and it's clear we fell short in this situation. We understand your frustration with the backorder and communication issues. To ensure you receive updates on the part’s availability and to address any additional concerns, please contact Jimmy, our Service Manager. He will assist you directly and keep you informed. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the matter.

August 01, 2024

Convenient, personnel are knowledgeable, engaging and approachable. The waiting area is clean and comfortable . The food court is inviting More

by jessi4759
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service , cesar
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August 01, 2024

Melanie and Stephan were amazing people to work with and stayed on top of everything from beginning to end. I was a first time car buyer who had zero experience and instead of taking advantage of that, they More

by KEBI.DELLATAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Kranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Holsapple
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August 01, 2024

Quick in and out service. Mike Romero makes dealing with Camelback Toyota a painless process. More

by richardj4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mike romero
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August 01, 2024

The service rendered was fast and efficient. The person who helped me was very nice More

by TCBULL37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Tommasino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 01, 2024

While Chase Jim always takes care of us and the mechanics do excellent work, seeing other service advisors vaping inside the offices is highly unprofessional. More

by LACEYSABLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Jim
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