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Camelback Toyota

Phoenix, AZ

4.6
2,364 Reviews
This is a state of the art facility utilizing "green and solar" technology. Please allow us to show you why we are an 5 time winner of Toyota's highest award, "The Presidents Cabinet Award" given to only 12 Dealers in the U.S. We want to earn your business your way!
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 2,365 reviews

February 24, 2020

Best place to buy a car! Devvan Went above and way beyond to help me lease my very first car. Him and his management team were more than patient explaining every little detail possible to me plus got me the More

by Charlie
Recommend Dealer
Yes
Employees Worked With
Devvan Vela
Feb 25, 2020 -

Camelback Toyota responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

January 26, 2020

Best car buying experience ever. Salesman was very knowledgeable and professional. I will be recommending Camelback Toyota to friends and family. Would absolutely do business with this dealership agai More

by Bean72699
Recommend Dealer
Yes
Employees Worked With
Edin Guerra
Jan 27, 2020 -

Camelback Toyota responded

Thank you for your positive feedback!

Jan 27, 2020 -

Camelback Toyota responded

Congratulations on your new vehicle, and most importantly, thank you for choosing Camelback Toyota to do business with!! We are happy we delivered you an experience that exceeded your expectations!

January 04, 2020

Jose cares about his clients; I am one. Always, Jose goes above and beyond the minimum to ensure that I receive proper care every time I come into the dealership. He is very well-versed with Toyota pr More

by AquaMusik
Recommend Dealer
Yes
Employees Worked With
Jose Tijerino
Jan 06, 2020 -

Camelback Toyota responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

December 27, 2019

I had an appointment to get a change of oil on 12-27-19 at 1:30. My appointment was apparently with the guy named Robert. He doesn’t change oil he just oversees things I guess. I came little early, so an h More

by Sanja.habibic
Recommend Dealer
No
Employees Worked With
Robert
December 18, 2019

2020 Rav4 The salesman was professional and polite but I don't recommend using the online Dashboard, it was a waste of my time as I spent 4 hours at the dealer More

by Punky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Pablo Andrean
Dec 19, 2019 -

Camelback Toyota responded

Dear Punky, we do thank you for the opportunity to earn your business, and we apologize about the time spent. Just to clarify, we do have "D.A.S.H" (Dealership Assisted Shopping from Home). This is a new digital site we have developed to make the buying process much faster, including choosing a vehicle, pricing, and finalizing. All that needs to be completed in the dealership is the signing of paperwork and delivery. It appears you may have used this program, but unfortunately when you came to the dealership, the D.A.S.H. department was not aware and it appears that we caused you much unnecessary time spent. Please accept our apologies for any miscommunications between departments. Sincerely, Kim McKay, Customer Relations Manager

December 18, 2019

Amazingly efficient and fast💥 While visiting from California, my car broke down and was towed to Camelback Toyota. I was helped by a Very friendly and helpful service advisor by t More

by sherlaguna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Raymond Service Advisor
Dec 20, 2019 -

Camelback Toyota responded

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.

December 11, 2019

Never Experienced Anything Like That After communicating with Rianna for 3 days, we set-up an appointment for 10AM on Sunday to look at a certified pre-owned Toyota Camry . I showed up More

by Stealer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rianna Aragon
Dec 11, 2019 -

Camelback Toyota responded

Hello, Valentin. We do regret that one of our managers didn’t conduct himself in a professional manner while explaining our processes and guidelines. Before any of our vehicles are put on the front inventory lot for sale, we are very diligent about them all going through a very thorough safety inspection. On a Toyota Certificated Vehicle, it is a requirement from Toyota Motor Sales, that a “Certification 160-Point Inspection” is completed and signed off on by our Service Manager and our Sales Manager, and turned into the manufacturer. Despite our 35-year reputation of doing business professionally, with integrity, trust, and very high customer satisfaction, we would never let a guest plug their own scanner into one of our vehicles. We should have offered for you to speak with our Technician that did the inspection on the vehicle to bring you peace of mind on the vehicles condition. We would never have a vehicle on our lot with “any codes” being sold, and we surely don’t just erase a code to sell. All codes, if any, are repaired to factory specifications. This even includes our other manufacturer vehicles that we sell.

December 02, 2019

RIPPED ME OFF TWICE NOW IN 3 MONTHS TO OVER $1000!! The first time I took my vehicle in it was regarding a key issue that was covered by a extra service agreement I had purchased when I bought my vehicl More

by CL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Fortner
Dec 17, 2019 -

Camelback Toyota responded

Hello CL, our Service Director has been in communication with your mother, who is the one that reached out to us with her concerns. Bobby met with your mother here at the dealership on Saturday, Dec. 14th, and they had a very insightful conversation. Bobby agreed to fully refund your mother's costs and will be sending her a check, which she approved. Your mother fully accepted our apologies for the circumstances and the delay in a proper follow-up, and she actually sent a very nice appreciation message to Bobby for his quick action and assistance.

November 25, 2019

We went to this dealership from Yuma AZ. Ryan went above and beyond for us and made sure we were completely happy. Best service, hands down. More

by Momitza
Recommend Dealer
Yes
Employees Worked With
Denita Kaiser, Ryan Hill
Dec 02, 2019 -

Camelback Toyota responded

Thank you for your positive feedback!

November 17, 2019

Ask for Devvan for the best car buying experience!!!! I just wanted to take a minute to rate my recent experience at Camelback Toyota. As you can see, I gave it 5 stars, but I wish it would allow more. T More

by Mariah Flores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devvan Vela
Nov 19, 2019 -

Camelback Toyota responded

Hello Mariah, thank you for taking your time to share your experience about our team! Devvan, Jazmin, Sean, Jens and Sam send their genuine appreciation for the opportunity to service you with an experience that exceeded your expectations!

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