Camelback Toyota
Phoenix, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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John Tong is the best salesman to go to he walked me through everything thoroughly and even gave me a ride home to make sure I finished my paperwork. The most comfortable and best place to go to when ca through everything thoroughly and even gave me a ride home to make sure I finished my paperwork. The most comfortable and best place to go to when car shopping, they really go above and beyond. More
I have bought several new Toyota pickups over 36 years. This experience was not good, I didn't get to test drive the vehicle because someone else was on the way to buy the same vehicle so I had to sign the This experience was not good, I didn't get to test drive the vehicle because someone else was on the way to buy the same vehicle so I had to sign the paperwork quickly before the other buyer got there and they had arrived at the airport. I live in so.cal. called the day before to wire the money for the vehicle so they could hold it for me, they would not. Camelback told me I had to get there 1 hour before they open and wait to make sure I was there before any other buyer. I left so.cal at 4am to be on time and still wasn't sure if I would get the vehicle. Hopped in the vehicle to test drive, the salesman got a call the other buyer was on the way, I was informed of this and immediately hopped out of the vehicle to fill out paperwork. I didn't get to test drive it until I paid cash for it and was on the way home. But the worst part was Mike from finance not paying me for my trade in. Mike said I would get a check in the mail in 30 days, guess what I called him to find out why no check and he told me Camelback did not owe me anything, so I had to make copies of the transaction and send it to him (Mike) at that point the gig was up and Mike told me he would send a check for my trade, I heard that weeks ago, so we'll see. But to top that off no apology. Wow bottom of the bucket. Watch out! Randy Parker More
First of all I had the best experience purchasing a truck from Camelback Toyota. I would Like to apologize to Trisha Hughes My service consultant. I had a problem with my truck. I was a total jerk and apolog from Camelback Toyota. I would Like to apologize to Trisha Hughes My service consultant. I had a problem with my truck. I was a total jerk and apologize from the bottom of my heart. She was absolutely fantastic and went out of her. way to fix the issue. She didn't have to be so professional. again Thank You to the sales and service. Departments. You have a customer for life if you will have me More
congrats to camel back Toyota sells and sells Manger how dragged me from Tucson to phoenix by lie 4 hours back and fort drive just to make sure Toyota loos a customer because I will never ever buy a Toyota dragged me from Tucson to phoenix by lie 4 hours back and fort drive just to make sure Toyota loos a customer because I will never ever buy a Toyota in rest of my live . Gabriel More
Great customer service, matthew took care of us like Great customer service, matthew took care of us like family and got us a great deal on a new camry ! Very satisfied with my experience here ! Will de Great customer service, matthew took care of us like family and got us a great deal on a new camry ! Very satisfied with my experience here ! Will definitely come back on a future purchase. More
Shame on you Camelback Toyota. My wife & I set up an appointment to see a 2010 Toyota Highlander, which we were ready to pay for, in cash. The appointment was made 3/1/21 with Danya, for Tuesday the 2nd appointment to see a 2010 Toyota Highlander, which we were ready to pay for, in cash. The appointment was made 3/1/21 with Danya, for Tuesday the 2nd at 10:30am. She even promised to come in on her day off. After driving for 2 hours to get there, my wife was informed that she wouldn't be able to see the vehicle because it went to the body shop to have the bumper painted. Communication breakdown. The sales team manager, Connor, was nice enough to fill up her gas tank & offered to bring the Highlander to us on Wednesday March 3rd. We then made plans, including loaning my car to my neighbor whom I work & carpool with - to get to work on the 3rd. I ended up taking our other vehicle & took the kids to school. This meant I had to arrange to come in to work late & leave early to pick our kids up from school, to make it home in time to meet with Connor to see the Highlander. Wednesday, after the plan was already in effect & I had to miss work at this point to pick up my kids, my wife received a call from Connor, informing her that someone would be coming to look at the vehicle before he had scheduled to bring it to us. He let her know that, "If they don't buy it, I'll still bring it up to you." Keep in mind, THEY made the mistakes that led to this. We had also offered several times to put a deposit down to hold it because we were SURE we would buy it! We were told repeatedly that it wasn't necessary. A little before noon on Wednesday, my wife got the call that they sold the Highlander. But it gets better, he then offered us a 2012, with higher mileage, for $5,000 more. This vehicle was offered to us while it was being shown to someone else, at their house & another interested party was waiting for it. We were assured that it could be ours though, if we would just pay for it first, sight unseen. This Dealership has no integrity, does not honor their commitments, has terrible communication across it's teams & has poor accountability. I can see from the other poor reviews that the only response they have is to contact their customer relations manager, which it sounds like doesn't respond. We have already sent emails to Brandon, the internet sales manager & Jens, the general sales manager. Neither has replied. We do plan on filing a complaint with the BBB & informing Toyota Group. We are out time, effort, energy & lost wages. On top of that, even after letting them know that we won't be doing business with them, we still get phone calls from their sales team. I've had to block several #'s. More
Great customer service, Ray Lopez took care of us like family and got us a great deal on a new car! Very satisfied with my experience here ! family and got us a great deal on a new car! Very satisfied with my experience here ! More
Great experience! Ali is super friendly and helpful, and made the whole process quick and painless. Got a great deal on the car I wanted too. Thanks again! made the whole process quick and painless. Got a great deal on the car I wanted too. Thanks again! More
Bought a 2005 Chevrolet Silverado 4 door 4WD with 80,000 miles at Camelback Toyota, 1550 East Camelback, Phoenix, AZ in April 2020 from Salesman Elijah Cid. We were assured that all the fluids were new and miles at Camelback Toyota, 1550 East Camelback, Phoenix, AZ in April 2020 from Salesman Elijah Cid. We were assured that all the fluids were new and the mechanics went through it before it was sold to us. Since then it was driven only 5500 miles. This past week, the transmission died. Took it to my mechanic and he said the transmission was fried and there was not a drop of fluid in the transfer case. He also said that the transmission had been worked on before as it was missing parts, such as 4 bolts from the bell housing when there should have been 6 total. I inquired online with Camelback Toyota if there was a warranty still on the vehicle since I lost the paperwork and they said they would call me back. I promptly received a call from a salesman (Bobby Peterson) saying that he needed used trucks and would like to take my truck in trade and sell me another vehicle. When I told him that the truck was dead and at the mechanic, he asked if I was in the lot to trade it in! What!?!? Apparently they hunt for customers when you make any inquiry. I asked if Eli was still there and turns out he is the new car sales manager so I spoke with him. Turns out the truck only had a 3 month warranty. I expressed my concern that the mechanic at Camelback Toyota must have forgot to put fluid in the transfer case (which is supposed to be changed every 40,000 miles) and the transmission fried at only 85,000 miles. Eli said he would be calling me at 10am on Saturday, February 6, to see what they could do. It’s Monday and NO response. Sent Eli a text today and no response. I believe this is not Eli’s fault as I am sure that he believed in the mechanics at his shop. Eli is very personable and professional. Now I’m stuck with a $2700.00 repair due to someone’s negligence at Camelback Toyota. I should not have trusted this dealership. BUYER BEWARE - when you are buying a used vehicle from a dealership, take it to your own mechanic to have it checked before you buy it. I’m going to be buying 2 cars in the next year for the kiddos. Just not from Camelback Toyota. More
I had a wonderful experience purchasing a new vehicle RAV 4 XLE .he was able to find me a vehicle that suits my needs.thank you so much Ali😊 4 XLE .he was able to find me a vehicle that suits my needs.thank you so much Ali😊 More