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Camelback Toyota

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
5,402 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,402 reviews

October 28, 2024

I was pleased with the full buying experience. I was also pleased how quickly they processed a brand new car just being delivered the same day to get it ready for me to drive off with the same day More

by FRAZIERTHRS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Latour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ever Valenzuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : not sure finance person was great
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Oct 29, 2024 -

Camelback Toyota responded

Thanks for the fantastic review, Frazier! We’re thrilled to hear you had such a positive experience and that our team could get your new car ready so quickly. Your satisfaction is our priority, and we appreciate your support! Enjoy your new ride!

October 28, 2024

Always great communication and service for our needs. always can count on Robert thank you More

by POPPACHUY
Recommend Dealer
Yes
Employees Worked With
Robert Gonzales
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Oct 29, 2024 -

Camelback Toyota responded

Thanks! We're thrilled to hear that you appreciate the communication and service. Robert is indeed a star, and we’re glad he’s been able to meet your needs. Your support means a lot to us!

October 28, 2024

They are always accommodating. I’ve been taking my vehicles there for over twenty years. More

by DOC4BONES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Oct 29, 2024 -

Camelback Toyota responded

Thanks! We truly appreciate your loyalty and kind words. It's wonderful to hear that our team has consistently met your needs over the years. We're here to keep your vehicles running smoothly for many more to come!

October 28, 2024

Recommendations not fact based. Not trustworthy. Example replacing hoses and belts where they were replaced along with timing belt water pump etc. 50k miles ago and not really show More

by ROBERT.HARTMANNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
check the invoice
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Oct 30, 2024 -

Camelback Toyota responded

Robert, we understand how frustrating it can be when recommendations don’t align with your expectations, especially given the recent work you’ve had done. At our service center, we strive to make reliable, fact-based recommendations that prioritize the best care for each vehicle, and we regret that we didn’t meet that standard for you. To review this matter in detail and ensure you’re confident in our services, we encourage you to reach out directly to Jimmy, our Service Manager, at cbtservice@vtaig.com.

October 27, 2024

After taking 2 hours for an oil change, with appointment, replacing my sway bar linkages was recommended and quoted over $1600. I was quoted $450 at 3 other shops. This is ridiculous, unethical and predato More

by david.bremson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Oct 28, 2024 -

Camelback Toyota responded

Our goal is to provide not only quality service but also transparency in all we do, and we recognize that trust is essential. We’d like to discuss this in more detail and see how we can improve. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com, so we can go over your experience together and address any concerns.

October 27, 2024

The customer service was excellent. I am very satisfied. I would recommend others to seek services with Toyota Camelback More

by Miangel68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Oct 29, 2024 -

Camelback Toyota responded

Thank you for the fantastic feedback! We're thrilled to hear that you had a great experience with our customer service. Your recommendation means a lot to us. We look forward to serving you and others in the future!

October 27, 2024

Michael was my service advisor and was able to explain everything to me and keep me updated every step of the way More

by pvander78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
michael french
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Oct 29, 2024 -

Camelback Toyota responded

Thanks for the fantastic review! We're thrilled to hear that Michael provided you with clear communication and support throughout your experience. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback!

October 27, 2024

Throughout a tough situation the staff was able to help me and get me into a car. Special thanks to Ali, Chris, and the finance team! More

by moreheade12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali Wahaidi, Jon Farris
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Oct 29, 2024 -

Camelback Toyota responded

We’re thrilled to hear about your positive experience! Our team strives to provide excellent service, especially during tough times. We’ll make sure to pass along your thanks to Ali, Chris, and the finance team. Enjoy your new car!

October 27, 2024

Trato amable,se hizo cambios justos aunque quisieron cobrarnos de ante mano pero supimos manejarlo correctamente. More

by JeffHardyMoore35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
zarco
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Oct 29, 2024 -

Camelback Toyota responded

¡Gracias por tu comentario, Jeff! Nos alegra saber que te sentiste bien tratado y que pudiste navegar el proceso sin problemas. Tu experiencia es importante para nosotros y apreciamos que te tomes el tiempo para compartirla. ¡Esperamos verte de nuevo pronto!

October 27, 2024

Love Titus he is terrific. I feel a good job was done with my car. Not pleased with sending me again a big list of what they thought should be done. Titus knew what I wanted an More

by swcuff14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
did not talk to anyonr but Titus Petty
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Oct 29, 2024 -

Camelback Toyota responded

Thanks for the great feedback on Titus! We appreciate your insights regarding the service follow-up. Your concerns are important to us, and we’ll work on improving communication to align better with your preferences. We’re here to ensure your car gets the care it needs!

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