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4,085 Reviews of Camelback Toyota - Service Center
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Verified Customer
September 01, 2024
Didn’t get the wheels I wanted. I asked for a leveling kit and got a lift. 3 different people all had different answers as to what wheel options I could get. Arrived at an 8am appoi I asked for a leveling kit and got a lift. 3 different people all had different answers as to what wheel options I could get. Arrived at an 8am appointment, just to learn nothing was ready to install. “Service agent” was clueless as to what I was allowed to get as far as tires and wheels. Poor communication in the whole service department. Salesman was done with me as soon as I signed the contract and had minimal knowledge on the truck I bought. Bad experience to say the least. More
by RYAND1972
Employees Worked With
angelo
August 31, 2024
In my previous text I asked for a summary of the charges and never received one. So I had no idea what the total would be until I picked up my car. I arrived and met with one of your coworkers located n and never received one. So I had no idea what the total would be until I picked up my car. I arrived and met with one of your coworkers located next to your desk. He told me the total was $405. I realized he charged me $565 after he picked up my car. I asked him why $565 and he mentioned a 3% fee. I said that doesn't sound right. He looked again and realized he made a mistake. That's fine. He said I should get a refund the next day. After I got to my car I realized he didn't give me a the summary of work done. Since I was not aware of what I was paying before arriving to the dealership and I wanted to see a breakdown. So I went back inside to ask him for it. More
by KARMSTRONG90
Employees Worked With
lane
August 31, 2024
My service advisor was very nice and informative. Camelback Toyota always has great customer service when we visit. Camelback Toyota always has great customer service when we visit. More
by V. Ashley
August 31, 2024
Initially, when I got there, I was very unhappy as I had a scheduled appointment with Conor and he left to go somewhere without communicating with me (although we had been texting back and forth) I almost w a scheduled appointment with Conor and he left to go somewhere without communicating with me (although we had been texting back and forth) I almost walked out, because I found this very rude and inconsiderate of my time However, Paloma quickly came to offer her assistance and was amazing! She was very professional and took her time to make sure she knew what I wanted and needed. Thank you, Paloma.. Because of Paloma, Camelback Toyota will continue to get my business. More
by MKATSANES
Employees Worked With
August 31, 2024
Titus is a great advisor. I was at Mercedes Benz for 20 years and. I recognize a quality person. I feel he is a very trustworthy advisor and he did come in under budget . Titu I was at Mercedes Benz for 20 years and. I recognize a quality person. I feel he is a very trustworthy advisor and he did come in under budget . Titus will remain my go to man at Toyota!! More
by frankpaulmendes
Employees Worked With
Titus in Service
August 30, 2024
Service was done in a timely manner. I understand this dealer does not do courtesy washes on vehicles, but it would be an added touch to offer the service to those who prefer a clean car I understand this dealer does not do courtesy washes on vehicles, but it would be an added touch to offer the service to those who prefer a clean car. Just a recommendation. More
by RODNIK125
Employees Worked With
service department
