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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,082 Reviews

4,082 Reviews of Camelback Toyota - Service Center

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September 01, 2024

Didn’t get the wheels I wanted. I asked for a leveling kit and got a lift. 3 different people all had different answers as to what wheel options I could get. Arrived at an 8am appoi More

by RYAND1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
angelo
Sep 10, 2024 -

Camelback Toyota responded

We’re truly sorry to hear about your disappointing experience. It’s important to us that every detail of your service meets your expectations, and it’s clear we missed the mark here. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be happy to address your concerns directly and work towards a resolution. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

August 31, 2024

This was an absolutely fantastic great visit to get my oil changed and it was quick More

by SHAWNBWRS1389
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kichael kanr
August 31, 2024

In my previous text I asked for a summary of the charges and never received one. So I had no idea what the total would be until I picked up my car. I arrived and met with one of your coworkers located n More

by KARMSTRONG90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
lane
August 31, 2024

My service advisor was very nice and informative. Camelback Toyota always has great customer service when we visit. More

by V. Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli Cid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Tommasino, Lon Nguyen, and JD in Finance
August 31, 2024

Initially, when I got there, I was very unhappy as I had a scheduled appointment with Conor and he left to go somewhere without communicating with me (although we had been texting back and forth) I almost w More

by MKATSANES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paloma Galvez
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

Titus is a great advisor. I was at Mercedes Benz for 20 years and. I recognize a quality person. I feel he is a very trustworthy advisor and he did come in under budget . Titu More

by frankpaulmendes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Titus in Service
August 30, 2024

Service was done in a timely manner. I understand this dealer does not do courtesy washes on vehicles, but it would be an added touch to offer the service to those who prefer a clean car More

by RODNIK125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
August 30, 2024

I went in and was offered 22% financing but when I went to pick up my car after waiting for it for a whole week they made me refin and then when I called them back unhappy about the scratches on the vehicl More

by ellis.nielson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaiah, was my salesman he did a great job that's literally the only part of my experience that I'm happy with
August 30, 2024

I had an appointment at 11 o’clock, checked in and advised to take 2 hours. 5 hours later no words received from the service, so checked with Titus personally and told the part was not in-house yet, More

by Shuichi Scott Yamazaki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Titus Petty
August 30, 2024

Cesar did an excellent job of servicing my Tacoma! I had a concern regarding one of my warranties and he was thorough and knowledgeable! More

by Franciscofrias0716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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