Back

Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,083 Reviews

4,083 Reviews of Camelback Toyota - Service Center

Sort by
July 27, 2024

Always honest and willing to work with my budget. .Noah was knowledgeable and patient. I will keep coming to this service center forever. More

by rlshaef_55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
July 27, 2024

A request oil change and tire rotation quoted at time of appointment went from $109 to over $200, took 5.5 hrs not the 1.5 originally quoted. Hard to justify dealer prices and timeline any longer. While wai More

by Got a Nice Hat
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Aug 01, 2024 -

Camelback Toyota responded

Thank you for bringing this to our attention. We apologize for the discrepancies in pricing, timing, and communication regarding your recent service visit. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com to discuss the details of your experience and how we can address your concerns. Your feedback is valuable, and we aim to ensure a better experience in the future.

July 27, 2024

I got my car on 6/18 and I've had to come back 3 times already. 1st time the car was making some noises and shaking at 65+ speeds I brought it in they did an alignment just 2 week after buying unit proble More

by JOSEHDZ2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mayra Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Camelback Toyota responded

Thank you for bringing this to our attention. We’re sorry to hear about the issues you've experienced with your vehicle. It’s important to us that your concerns are addressed properly. Please contact Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com. She will be able to assist you in resolving these issues and ensuring your satisfaction. Thank you for your patience, and we look forward to making this right for you.

July 27, 2024

Cesar is the best person I have the pleasure speaking to to get the job done and done right and answers all my questions that same day Thank you you’re the best More

by SCHAVEZ1415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept Cesar
July 27, 2024

excellent service . Q was on point and very helpful. service was fast and thorough and i was on my way More

by TPATRICKCOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quatarius barrino
July 26, 2024

Jen’s trull is great friend always goes in Camelback Toyota because Jens every year I purchase from Jens More

by CHOUDHRY Nazir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jens Trull
Jul 30, 2024 -

Camelback Toyota responded

Thank you for your loyalty and kind words! We're thrilled to hear that Jens has consistently provided you with excellent service. It’s wonderful to know that they have been a key part of your positive experiences with us. We look forward to continuing to assist you with your vehicle needs in the future!

July 26, 2024

It was a very welcoming and pleasant experience! I felt very taken care of. I'm happy to be with Toyota. More

by jbejarano1202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abe Mendivil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quatarius in Service
July 26, 2024

Clean, courteous, competent. Robert Gonzalez was friendly, prompt, and helpful. Online report of inspections with photos is helpful in making pressure free decisions about what w More

by clayconner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez (5)
July 26, 2024

Took my truck in for servicing got a fantastic service ride named Peter, which made my experience very easy More

by gstewart24
Recommend Dealer
Yes
Employees Worked With
Service department
July 26, 2024

I had a maintenance service on Thursday, which was pleasant and a great experience. The next day my radio had stopped working. I scheduled this appointment solely to have a radio looked at and repaire More

by SHELBYRAEEDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abbas
Aug 01, 2024 -

Camelback Toyota responded

Thank you for sharing your experience. We apologize for any confusion and inconvenience caused by the additional services and for the lack of communication regarding your radio issue. This is not the level of service we aim to provide. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com to discuss your concerns further. We appreciate your feedback and the opportunity to address and resolve these issues. Your satisfaction is important to us.

...
135
...