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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,079 Reviews

4,079 Reviews of Camelback Toyota - Service Center

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June 22, 2024

Everything was fast and on time. I made the appointment the same day and I was in and out in an hour. More

by ROBERTO18ROMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael French
June 22, 2024

Dealerships had a special on services that I needed and they wouldn't honor it because I had pre purchased my oil changes. More

by lissette57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Jul 01, 2024 -

Camelback Toyota responded

Thank you for your recent review of Camelback Toyota's service department. We understand your frustration and want to assure you that customer satisfaction is our top priority. To get a better understanding of the situation and explore potential solutions, we would like you to connect with Jimmy, our Service Manager. You can reach Jimmy directly at cbtservice@vtaig.com.We appreciate your patience and look forward to hearing from you soon.

June 22, 2024

We have purchased 4 vehicles from camelback Toyota always honest, to the point and over confidence on my end that everything it’s being done right. Great savings also. More

by Escalantesoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paloma Galvez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paloma was great to work with Honest and trustworthy
June 22, 2024

My service associate was Quatarius and he was fantastic. He explained each step, kept me informed during the process and was very friendly the entire time. I will definitely contact him directly for my ne More

by sandybeancounter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department- Quatarius
June 22, 2024

Always have excellent customer service on my visits. Very friendly and professional. The wait time is reasonable More

by PENNIE1229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
June 22, 2024

I always get what I need, although I wish that costs could be lower. Simple maintenance is sometimes out of reach because of the service costs. Thanks. More

by JSPUDWILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Arce
June 21, 2024

You guys are lucky to have Jeremiah working for you. He’s a straight shooter. Been very helpful to me. Very pleased with his work. More

by MICAMPITO1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah
June 21, 2024

Jeremiah took the time to explain all the services I needed which I very much appreciated ! More

by SHANIAMSALEEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah (Service advisor)
June 21, 2024

I wish that the wait time for the car service would be shorter, but I understand that there are a lot of cars being serviced as well. Overall, I think that your car service is great. More

by AZTIKAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
car maintenance
June 21, 2024

Have to spend unnecessary money before they fix anything. Couldn’t diagnose simple ball joint replacement without me buying tires. Nd alignment. Pretty much a scam Something for the atty general to investig More

by RICKC2222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
Jul 01, 2024 -

Camelback Toyota responded

Thank you for your feedback regarding your recent service experience at Camelback Toyota. We understand your frustration and want to assure you that our service department strives to be honest and transparent in our diagnostics and repairs. To ensure a fair and thorough investigation of this matter, we urge you to contact Jimmy, our Service Manager, directly at cbtservice@vtaig.com. We value your business and want to regain your trust. Please don't hesitate to reach out to Jimmy directly.

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