Camelback Toyota - Service Center

Camelback Toyota responded

We're sorry to hear about your experience with our post-sale service. While we're glad to hear that Angelica and Titus provided helpful and top-notch service in the Service Center, it's concerning that there were issues with the interior cleaning and the tire pressure sensor (TPS) after your purchase. Your feedback is valuable to us, and we apologize for any inconvenience caused. We strive to provide thorough and reliable service, and it's clear that there were areas where we fell short in addressing your concerns promptly and effectively. We appreciate you bringing these issues to our attention. If there's anything more we can do to address your remaining concerns or if you have any further feedback to share, please don't hesitate to reach out. Your satisfaction is important to us, and we want to ensure that we resolve any outstanding issues promptly. Thank you for your understanding, and we hope to regain your confidence in our service moving forward.

Camelback Toyota responded

Thank you for your fantastic review! We're thrilled to hear that you had a positive experience at Camelback Toyota and that Mauro provided you with helpful and knowledgeable service. Providing excellent customer service is our priority, and we're glad Mauro exceeded your expectations. We'll be sure to pass along your kind words to Mauro. If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your recommendation and look forward to serving you again at Camelback Toyota!

Camelback Toyota responded

Thank you for your loyalty and wonderful feedback! We're thrilled to hear that you've chosen Camelback Toyota for all your vehicle needs over the past 3 years since moving to Phoenix. Q is a valuable member of our team, and we're delighted that he provided you with exceptional customer service. We truly appreciate your recommendation and kind words. Rest assured, we'll make sure Q receives the recognition he deserves. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We value your business and look forward to continuing to provide you with excellent service at Camelback Toyota!

Camelback Toyota responded

Thank you for your positive review! We're thrilled to hear that you were impressed by Camelback Toyota and our AI scheduler, Bonnie, along with the technology we use. Our goal is to provide a seamless and efficient experience for all our customers, and it's great to know that you noticed and appreciated these features. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your business and look forward to serving you again at Camelback Toyota!

Camelback Toyota responded

Thank you for your loyalty and wonderful feedback! We're delighted to hear that you trust Camelback Toyota as the only dealership to service your RAV4. Michael Romero's dedication and excellent service mean a lot to us, and we're thrilled to hear he has provided you with such a positive experience. We'll be sure to pass along your kind words to Michael. If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your business and look forward to continuing to provide you with excellent service at Camelback Toyota!