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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,085 Reviews
Call Service Center (602) 264-2841

4,085 Reviews of Camelback Toyota - Service Center

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January 15, 2025

Very friendly and very efficient service, I would recommend to folks and recommend Toyotas to my friends More

by noemail_3121997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service deoartment
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Jan 16, 2025 -

Camelback Toyota responded

Thanks! We're thrilled to hear you had a fantastic experience with our team. Your recommendation means a lot to us, and we're glad you love your Toyota. We look forward to serving you and your friends in the future!

January 13, 2025

Two Months later! !!! And I still have to deal with this ridiculous dealership!!! It’s insane all those people working their and not one can return a phone call More

by MICHAEL.ACOSTA45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lou Alsaadi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MATHEW BERRY
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Jan 14, 2025 -

Camelback Toyota responded

We understand your frustration with not receiving a return call, and we sincerely apologize for the inconvenience. It's disappointing to hear that we have not met your expectations, and we want to resolve this matter as soon as possible. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com, and she will ensure that your concerns are addressed promptly.

January 13, 2025

Super easy, smooth experience, great people. Will go back for sure and recommend them for service. More

by moegass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 14, 2025 -

Camelback Toyota responded

Thanks! We're thrilled to hear you had such a positive experience with us. Our team works hard to ensure everything runs smoothly, and your recommendation means a lot. We can't wait to welcome you back!

January 13, 2025

Cesar was amazing to deal with. I definitely will return because of him. The wait for a Saturday was pleasantly not very long. They were very organized. More

by suzannehorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar O.
Report | Print
Jan 14, 2025 -

Camelback Toyota responded

Thank you! We're thrilled to hear about your positive experience with Cesar and our team's organization. We look forward to welcoming you back soon!

January 13, 2025

Jaden my helper was very helpful. He's the guy in cubicle 4. He kept me informed and explained everything. More

by kathy.gila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jadan
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Jan 14, 2025 -

Camelback Toyota responded

Thanks, Kathy! We're thrilled to hear Jaden provided you with excellent support. Keeping our customers informed is a top priority, and it’s great to know he made a positive impact during your experience. We appreciate your feedback!

January 13, 2025

Cada vez q vamos desde q llamamos para hacer la cita siempre son amables , son rápidos y atentos More

by gabrielarodriguez20090
Recommend Dealer
Yes
Employees Worked With
Adam
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Jan 14, 2025 -

Camelback Toyota responded

¡Gracias, Gabriela! Nos alegra mucho saber que siempre tienes una gran experiencia con nuestro equipo. Tus amables palabras nos motivan a seguir brindando un servicio amable y atento. ¡Esperamos darte la bienvenida nuevamente pronto!

January 12, 2025

Clean modern and comfortable facility free coffee snack bar friendly staff quick thorough service on site More

by Ranchobarcellos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Castro, Chase Jim
Report | Print
Jan 13, 2025 -

Camelback Toyota responded

Thanks for the fantastic review! We’re thrilled to hear you enjoyed our clean and modern facility, along with the complimentary snacks and friendly service. Your satisfaction means the world to us. We look forward to welcoming you back soon!

January 12, 2025

The experience was very smoothing and warm welcoming. Titus Petty was very helpful when it came to informing me on what my vehicle needed. Overall it was really good customer service. More

by Chesalon walton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Titus Petty
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Jan 13, 2025 -

Camelback Toyota responded

Chesalon, we’re thrilled to hear about your positive experience! It’s great to know that Titus provided you with the helpful service we strive for. Thank you for taking the time to share your feedback; it truly means a lot to our team!

January 12, 2025

It is close proximity to where I live. Customer service oriented and transparent to maintenance. More

by xjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Colter
Report | Print
Jan 13, 2025 -

Camelback Toyota responded

Thanks for your fantastic feedback! We're thrilled to hear you appreciate our location and commitment to customer service. Your support motivates us to keep delivering the best experience possible!

January 12, 2025

Toyota standard upsell game on services with increasing rates$ with less service and lower quality... At least wash & vacuum my vehicle when I spent $500+. Scratched my door and called wrong person/number More

by STEVENAZ001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Entire service dept
Report | Print
Jan 14, 2025 -

Camelback Toyota responded

At our service department, we always strive to maintain the high standards you expect, and it’s disappointing to hear that we missed the mark. The issues you raised regarding the quality of service, the upselling of additional services, and the communication around your vehicle’s readiness are certainly not typical of the experience we aim to provide. Please don’t hesitate to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can better understand your experience.

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