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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,085 Reviews
Call Service Center (602) 264-2841

4,085 Reviews of Camelback Toyota - Service Center

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January 05, 2025

Wait time longer than I thought. Chase is very pleasant and thorough in explaining work to be completed. More

by fritob2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase,
Report | Print
Jan 07, 2025 -

Camelback Toyota responded

Thank you! We appreciate your understanding about the wait time and are glad to hear that Chase provided thorough explanations. Your feedback helps us improve and ensures a better experience for everyone. Looking forward to serving you again!

January 04, 2025

Rep was great however at checkout the credit card processing fee fee of $50 dollars was ridiculous. As a business owner charging over 10% for processing a credit card payment is simply ridiculous. Si More

by Nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Francisco
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Jan 06, 2025 -

Camelback Toyota responded

Nelson, we understand your frustration regarding the credit card processing fee. We appreciate your feedback on this matter and take it seriously. We aim to provide the best service and transparency for all our customers, and we will certainly consider your concerns moving forward. If you'd like to discuss this further, feel free to contact Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com.

January 04, 2025

Great service by Sam. It was done in the time estimated and I appreciated that. More

by milljj2480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam, Service Advisor
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Jan 07, 2025 -

Camelback Toyota responded

Thank you! We're thrilled to hear you had a great experience with Sam. Timely service is important to us, and we appreciate your feedback. Looking forward to serving you again!

January 04, 2025

Jorge was very friendly and helpful. He explained everything to me and made sure I understood. More

by JENANDSHEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Rodriguez/service department
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Jan 07, 2025 -

Camelback Toyota responded

We’re thrilled to hear about your positive experience with Jorge. Our team is dedicated to providing friendly and informative service, and it’s great to know he made such a lasting impression. Thank you for your kind words!

January 04, 2025

I took my car in because I wasn't able to put gas in the tank, they got me in the next day. Found the problem and fixed it. More

by roxanne.alatorre
Recommend Dealer
Yes
Employees Worked With
Service dept Francisco
Report | Print
Jan 07, 2025 -

Camelback Toyota responded

Thanks for the fantastic review, Roxanne! We're thrilled to hear we could quickly resolve the issue with your car. Your satisfaction is our priority, and we appreciate you choosing us for your needs. Safe travels on the road!

January 04, 2025

Kind of annoying to have to write fifteen words in order to proceed through this survey. More

by travis.boltz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauro
Report | Print
Jan 07, 2025 -

Camelback Toyota responded

Thanks for your feedback, Travis! We appreciate your patience with the survey process. Your insights help us improve, and we’re glad you enjoyed the overall experience.

January 03, 2025

Lane was amazing! She took time to educate me & make me comfortable with my purchases. More

by caitisam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lane In service
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Jan 06, 2025 -

Camelback Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear that Lane made your experience enjoyable and informative. We appreciate your support and look forward to seeing you again soon!

January 02, 2025

Lee, as usual, a pleasure to work with! Lee always makes sure everything is taken of with my vehicles in a seamless, easy, and most professional manner! More

by TANAAZWHEELER
Recommend Dealer
Yes
Employees Worked With
Lee
Report | Print
Jan 03, 2025 -

Camelback Toyota responded

Tana, thank you for your fantastic feedback! We're thrilled to hear you had such a positive experience with Lee. Our team strives to provide seamless and professional service, and it's great to know we met your expectations. Looking forward to assisting you again!

January 02, 2025

As usual, Lee got our car in and taken care of. Quick and seamless. Superb communication & customer service! More

by TANAAZWHEELER
Recommend Dealer
Yes
Employees Worked With
Lee
Report | Print
Jan 03, 2025 -

Camelback Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear that Lee provided quick and seamless service. Our team always aims for superb communication and customer care. We appreciate your support and look forward to serving you again!

January 02, 2025

My service person Cameron was very helpful and explained everything that my vehicle needed in great detail. He answered all my questions and was very helpful. I would recommend him to all!! More

by JAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jan 03, 2025 -

Camelback Toyota responded

Thanks for the great feedback! We’re thrilled to hear that Cameron provided such helpful service and answered all your questions. Your recommendation means a lot to us, and we’re here to assist you anytime!

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